Liz Flanders | Page 3

excellent service; friendly, customer-focused, efficient, really a model of how to make the customer feel welcome and wee cared for. I love my Mini, in no small part because I can trust this deal efficient, really a model of how to make the customer feel welcome and wee cared for. I love my Mini, in no small part because I can trust this dealership to help me care for the car- More

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U guys have been good to me since I started leasing from u u More

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After 17 years as a customer of this MINI dealer, this is the first time I have had a less than excellent experience. Yes, we are in a weird time. But, some things shouldn’t be getting overlooked. I’ve let t the first time I have had a less than excellent experience. Yes, we are in a weird time. But, some things shouldn’t be getting overlooked. I’ve let the sales manager know that my new plug-in hybrid was not fully charged, the tires were grossly overinflated (over 48psi in one), and the pre delivery check had never been done, so I still have a warning light. The sales and finance staff provided misinformation about transferring plates (corrected by my insurance company). A sales person who brought me to my car seemed very rushed and was the only person without a mask. The sales manager has not provided the best communication. Am still, 24 hours later, waiting to hear how to deal with my error code. Love the service department. Always had good experiences with sales. Finance did okay but, please stop trying to up sell me on stuff. More

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Thanks to Mini Boston and particularly to David! We got a great car and the deal we wanted. David, as always, went above and beyond to make it happen and made sure we were satisfied! great car and the deal we wanted. David, as always, went above and beyond to make it happen and made sure we were satisfied! More

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This is my 4th mini that I have purchased from David. Needless to say, he is the best. I always feel like he is looking out for my best interest and provides me with top notch service. At this point I Needless to say, he is the best. I always feel like he is looking out for my best interest and provides me with top notch service. At this point I consider David as a friend more than the salesman I buy my cars from. More

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I came into the dealership knowing that I wasn’t leaving empty handed and David was extremely helpful in me reaching my goal. Very professional, knowledgeable and honest about the cars he was selling. empty handed and David was extremely helpful in me reaching my goal. Very professional, knowledgeable and honest about the cars he was selling. More

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EXCELENT EXPERIENCE AND WONDERFUL TREATMENT. My experience with David Lopez as my Mini's dealer, was simply, wonderful. He is courteous, gentle, helpful, deferential. In one word, EXCEPTIONAL!! T My experience with David Lopez as my Mini's dealer, was simply, wonderful. He is courteous, gentle, helpful, deferential. In one word, EXCEPTIONAL!! Thanks to him I didn't hesitate to buy this amazing car. More

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Charm of affordable luxury Great service. Friendly supportive staff. Relax lounge and atmosphere. Many luxurious beautiful and affordable cars. Follow ups make you feel even mor Great service. Friendly supportive staff. Relax lounge and atmosphere. Many luxurious beautiful and affordable cars. Follow ups make you feel even more connected. Excellent dealer. More

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Awesome out of state buying experience! Hey! Look at me...being totally obsessed with finding a turquoise stick shift mini convertible...which I found in Boston! Great experience from the Hey! Look at me...being totally obsessed with finding a turquoise stick shift mini convertible...which I found in Boston! Great experience from the dealership and everyone involved...,sales, finance...it was the best. Purchased the car on Monday and was delivered by Saturday, boom 💥. Thanks For making my dreams come true David Lopez ?? More

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Great experience buying a used MINI Cooper! Had a great experience buying a used MINI Cooper at Herb Chambers! Brian Epstein was our Motoring Advisor (aka sales person), Liz Flanders the manage Had a great experience buying a used MINI Cooper at Herb Chambers! Brian Epstein was our Motoring Advisor (aka sales person), Liz Flanders the manager, and Janely Canuela helped set up our visit. They were all very friendly and very helpful. Janely was great in answering questions and emailing me the original window sticker before we came in, so I could understand exactly how the car was equipped and what its sales price was originally, and in scheduling our visit. Brian was great in facilitating the whole in-person process -- coordinating the appraisal of our trade-in, walking through the Herb Chambers "smart price" program (which the internet showed to be very fair), walking through vehicle features before and during the test drive, and facilitating the purchase with the business manager, who was also very friendly and very capable. Liz was great at follow-through, as we took the car the same day and the post-purchase process had to be shepherded through to conclusion more quickly than is typical, including a final, complimentary detailing. This was a really positive and even fun (!!) car-buying experience, and I sincerely thank the folks at Herb Chambers MINI for making it that way! More

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