Lily M | Page 14

Worst Dealership They are the worst dealership i have ever been too. The sales manager and gm dont care if they have a sale or not. My wife went to go and pick up her They are the worst dealership i have ever been too. The sales manager and gm dont care if they have a sale or not. My wife went to go and pick up her new lease today and the car wasnt ready we set a date todays date a week and a half ago. She waited from 12 to 3 pm for them to inspect the car and clean it. When they were set and done we inspected the car and there was a big scratch on the fender. How the helldo you have a car on your lot for a week and a half and not have it prepped and ready before we go and pick it up and hve a big scratch. Both GM and Sales Manager said not a big you ca. Take it and come back to get it fixed. WE DID NOT TAKE THE CAR! Took our deposit and are now going to another dealership. This has been the worst experience at a dealership. No one cared that we have been there for 4 hours. They are THE WORST!!!!!!! More

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Great Overall Experience The dealership was great. The sales person, the manager, the person who went over all of the details of the car at delivery, and the finance guy were The dealership was great. The sales person, the manager, the person who went over all of the details of the car at delivery, and the finance guy were all wonderful to work with. More

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Why buy here? I’ll tell you.. I got my car there this weekend 6/30/18 from start to finish they were honest, made it quick and painless- most importantly made me feel confident I’d I got my car there this weekend 6/30/18 from start to finish they were honest, made it quick and painless- most importantly made me feel confident I’d get a good deal. They came through and got me a sick deal on a CX-5 and took it home within hours. Thank you to the GM Sebastian, finance manager Mike who btw was VERY thorough with his explanation of my contract and Lilly for showing me how to use my new ride! I love it thank you everyone involved More

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Great deal We got a awesome deal from Mazda of New Rochelle we want to thank Barry Debany the manager who worked with us and gave us a awesome dealer we also wan We got a awesome deal from Mazda of New Rochelle we want to thank Barry Debany the manager who worked with us and gave us a awesome dealer we also wanted to thank Lily Memija for her excellent customer service thank you! More

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Above and Beyond Our Expectations Just got our 2nd Mazda from New Rochelle and I never thought it would be easier than the first. Our sales consultant, Lily Memija, Manager, Sebastian Just got our 2nd Mazda from New Rochelle and I never thought it would be easier than the first. Our sales consultant, Lily Memija, Manager, Sebastian Bergonzoli and General Manager, Philip Van Riper went the extra mile. They even had a big red bow waiting on top of the car because they knew it was for my daughters birthday! When I got to the dealership, the car was upfront and ready to go. Lily took a lot of time to show my daughter all the ins and outs of the car. She was extremely knowledgeable and by the time we left her phone was hooked up and she was comfortable with all the new features. Thank you Mazda of New Rochelle for your outstanding service. I truly recommend this dealership and look forward to getting my next new car from there. More

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Fantastic Service Dept Fast, prompt, courteous, Friendly. Professional Had an issue that came up at 11am. Called, they said come in at 1:30. I was out of there by 2:30, is Fast, prompt, courteous, Friendly. Professional Had an issue that came up at 11am. Called, they said come in at 1:30. I was out of there by 2:30, issue resolved. And they also did a NYS inspection for me at the same time! Ivan and Charlene were wonderful! More

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Great Customer Service Lily really went out of her way to make sure I received the full information and experience of the cars I showed interest in. We all know how difficul Lily really went out of her way to make sure I received the full information and experience of the cars I showed interest in. We all know how difficult it can be to make final decisions on a car purchase. Lily asked significant questions and offered solid and honest advice about which model would fit my lifestyle the best as well as a reasonable price. Her efforts helped me narrow down my choices. Not once did I feel rushed, scammed or pressured into buying a car. Lily was a pleasure to work with. I highly recommend consulting with her for your Mazda purchase! More

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Great Service A 2014 Mazda CX-5 was for sale on their website. I came in the next day, test drove it, signed the paper work, traded in my vehicle, and left with a n A 2014 Mazda CX-5 was for sale on their website. I came in the next day, test drove it, signed the paper work, traded in my vehicle, and left with a new car, all under 2 hours. I was in-and-out very fast and I genuinely enjoyed my experience, great service and great people. Lily was the product specialist I worked with, she's very good at what she does. More

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Best experience Lily helped me find the best car for the best price! I could not have went through the car-buying process without her help... She's the best! Lily helped me find the best car for the best price! I could not have went through the car-buying process without her help... She's the best! More

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SCAM ARTISTS - SERIOUSLY AVOID AT ALL COSTS First review, of anything, ever! If there was a negative 1 billion stars i would use it for this den of scam artists, that's how bad this place is. First review, of anything, ever! If there was a negative 1 billion stars i would use it for this den of scam artists, that's how bad this place is. Went there to view a used car listed on their website. Spent an hour with a sales person, took the car for a test drive, came into the office and agreed on a price, and then was told that the car had been sold pending an inspection before we even got there. What a joke. We then hear the salesperson LILLY laughing about it behind us as she gave the car to someone else. As our sales person hid in their back room for another 20 minutes, we finally had to ask Lily to stop laughing about it because it was incredibly insulting, and she rudely told us she had no idea what we were talking about. Literally 10 feet away laughing and making fun of us. LILLY might be the worst person i've ever encountered. Worst of all, the manager then came out and literally tried to upsell me on another more expensive used car, and then again on an even more expensive lease! Said they'd call the next day with some new ideas to "make us whole" but i never heard back. Not that i would trust them with one nickel of my money, but just another example of how terrible they are. AVOID THIS PLACE AT ALL COSTS. We bought a much better car the following weekend at a MUCH better dealer/cost. Trust me, spend your money somewhere else or THEY WILL RIP YOU OFF. More

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