Lillian Munoz | Page 6

Great service and customer care. Loved that at all times Lilian was in contact with us informing us the progress and making sure we were getting what we want it. Loved that at all times Lilian was in contact with us informing us the progress and making sure we were getting what we want it. More

by Yaris Cabrera Verified Customer Verified Customer

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The whole experience was stress-free and my Durango was ready for pickup in a few hours. ready for pickup in a few hours. More

by gorebk Verified Customer Verified Customer

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As far as the service department Lilian was a great service provider she kept informed and had a replacement vehicle ready to go. service provider she kept informed and had a replacement vehicle ready to go. More

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Perhaps with the exception of 1 consultant in the 4 years I've been coming to Arrigo Dodge WPB I have had very positive experiences with the consultants, the quality of work and overall cleanliness of the cu I've been coming to Arrigo Dodge WPB I have had very positive experiences with the consultants, the quality of work and overall cleanliness of the customer lounge and bathroom. More

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Lilian is a great service advisor. It truly feels like she is committed to ensuring my vehicles get the service they need and handles all warranty and recall items with follow-up. she is committed to ensuring my vehicles get the service they need and handles all warranty and recall items with follow-up. More

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Within 2 minutes of driving into the service lane, someone came and greeted me and asked how they could help. I didn't have an appointment but that was okay since I just needed an oil change and tire someone came and greeted me and asked how they could help. I didn't have an appointment but that was okay since I just needed an oil change and tire rotation. Ralph was extremely friendly, professional and he greeted me with a warm and sincere smile. He let me know what other services were due for my van based on the current mileage and allowed me to make a decision about what I wanted to do without pressuring me. I am very pleased and impressed with the service I have received today. Thank you! I'm happy I came to this dealership for service. More

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Utterly terrible service center. Per their service director they're two days behind. Don't expect your vehicle to be fixed in a timely manner nor even looked at. They're running a part time service director they're two days behind. Don't expect your vehicle to be fixed in a timely manner nor even looked at. They're running a part time service center and a full time parking lot. Hands down one of the worst experiences at a service center. They single handly make you reconsider owning an FCA product. No timely follow up from the service writers either. Surprised FCA still let's them operate. More

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