Lester Nunez

My encounter with the dealership was riddled with unsettling incidents, reflecting a departure from expected standards of transparency and professionalism. Upon expressing interest in a Silverado, unsettling incidents, reflecting a departure from expected standards of transparency and professionalism. Upon expressing interest in a Silverado, I sought clarification on the Out The Door Price. Regrettably, the advertised price of $54,451 on their website jumped over $4,000, supposedly due to the addition of running boards. When I called them out and asked to stick to the advertised price, the salesman asked me to leave. On my way out the door, I stopped by the Sales Manager’s desk to let him know that had it not been for the deception, I would have purchased a car today. The manager asked me to wait and then presented me with a price sheet with the advertised price. Which I accepted. End of story right? Wrong! After agreeing to the price and moving to the finance paperwork review, I identified further discrepancies. Initially, I was presented with a 6.9% interest rate, which was much higher than the 4.9% rate advertised on Chevrolet.com. Once I provided proof of the lower rate on Chevrolet’s website, the rate was promptly adjusted. Little did I know, the base price of the vehicle had quietly increased by $750, a fact that only became apparent upon meticulous scrutiny of the final paperwork. The price increase was attributed to me taking the lower promotional interest rate. Which is fine…. The problem here is that this increase was only disclosed when I asked about it. No mention prior to it! Fed up with the multiple issues, I asked to speak with the General Manager, Mr. Les Nunez. Regrettably, the interaction turned into a confrontation ending in Mr. Nunez's refusal to sell me the car. Additionally, he refused to shake my hand and asked me to leave to property. If he had taken a step back and admitted that mistakes were made and was apologetic, I would have paid the $750 higher price and driven off. Instead, I was left stranded at the dealership and had to find someone to pick me up. The next day I visited another dealership – Chevrolet in Delray Beach. I told the sales manager there about my experience with Lou Bachrodt Chevrolet. The manager and salesperson there were shocked at the lack of transparency and ethical business practices. I ended up purchasing a nicer Silverado from Grieco. Interestingly, Lou Bachrodt called me while I was at Delray. They had asked me to do a survey over the phone about my experience. I was honest on the call and told the person giving the survey that I would come back and purchase the car only if the Managers called me and apologized. It was a test…. Which they failed…. No one ever called...maybe they will after reading this review, but I won't hold my breath. TLDR - To sum it up, my time at that dealership was a hot mess of shady moves, characterized by deceptive pricing strategies, no transparency, and some seriously unprofessional behavior. Definitely not the kind of place I'd recommend to anyone. They need a serious reality check on how to treat customers right. More

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Great dealership with great family values! Service it top notch with fast and friendly service. Service it top notch with fast and friendly service. More

by RAFAEL.RAMIREZ Verified Customer Verified Customer

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A special thanks to Sales lady Renee Smith, Store Manager Jasón Levy, Finance man, Mohammed Shaheen and General Manager, Lester Nuñez, who made it all happen yesterday. Now I’m the owner of a nice, brand ne Jasón Levy, Finance man, Mohammed Shaheen and General Manager, Lester Nuñez, who made it all happen yesterday. Now I’m the owner of a nice, brand new 2021 Chevy Traverse that runs beautifully! More

by DAV51EST60 Verified Customer Verified Customer

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Justin Wheatley, Billy Janetvilay, and Lester Nunez are the very best to work with! We’re thrilled with our new vehicle and the high quality personal service we received! the very best to work with! We’re thrilled with our new vehicle and the high quality personal service we received! More

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Profesional excellence awesome the best ever look no further this is the real deal bar none further this is the real deal bar none More

by Hectorg0209 Verified Customer Verified Customer

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Everything is on time , correct, and the people on sales and service couldn’t be better, I have 5 Chevys and they take care of everyone and service couldn’t be better, I have 5 Chevys and they take care of everyone More

by STEVE@SJTURBINE.COM Verified Customer Verified Customer

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DONT EVER BUY HERE!!!!! The worst dealership of all time! Go look on (my story is more detailed on there to explain from the very beginning of this xxxx I've dealt with and many others!) or for true reviews Go look on (my story is more detailed on there to explain from the very beginning of this xxxx I've dealt with and many others!) or for true reviews of these crooks! They are complete liars when buying the car and even worse when it comes to what they promise to you! The service departments isn't any better!!! I have never had a worse experience in my life! I bought a car about 5 months ago. We were guaranteed the car was under warranty and that the back up camera would be fixed without an issue and many other things. I brought my car in for the back up camera come to find out I had to pay for it to be fixed on top of that they found an issue with the tranny and I need to pay to fix that also. I called the sales person Pablo that sold the car to me and he straight up lied to telling me he never guarantee he would fix the camera and he only said the car was still under warranty.... I explained to him but it wasn't still under warranty. He told me well you bought a used car what did I expect and there was nothing he could do for me. I was livid what he did was so unfair so we went above his head to Mathew to get what we were guaranteed and magically the car was still under warranty. The sales manager Mathew promised us he would get it all fixed! So I brought my car in and after a week they tell me its all fixed. I asked them if they fix the tranny issue he said there was no tranny issue?! I told him to go back into my records from when the car was first there and he said he would call me back. He called me back and said oh yeah we did say you needed that but the new battery fixed the tranny issue... ( LIKE WHAT LIARS they just didn't want to pay for it since it was in their hands this time around). But Camilo did agreed that sounded sketchy and he said as a "courtesy" he would have them replace the part. Finally he tells me my cars all done. As soon as I get home I notice my back up camera was still not working properly... I called him and told him he said he was sorry and he would try to order me a new one. He orders me a new one and tells me to come in to put it in I told him I needed a loaner I have three children and need a car. He told me he would call me back. He never did. I call them back to find out what happened come to find out Camilo Ocampo the one that had been helping me no longer works there... shocker right he was probably tired of working for crooks! So I explain to the new person Brandon I need the camera installed and my cars running rough. Brandon tells me he has to wait for a loaner. After a week of not calling me back I finally pushed him to ask his manager for a rental because my car felt terrible... He got me in a rental a while later which I had to call him back he never calls back! FINALLY I get my car in and they replace my back up camera and tell me they found nothing wrong with the car running "rough". A few days later I notice the camera is still having lines through it and color malfunctions and I call Brandon and he was shocked but said he had to wait for a loaner this time couldn't because he couldnt give me a rental for just a back up camera. Sooooo as I was waiting for this loaner my engine check light pops on! I called to tell Brandon and he brushed it off like oh its fine we just checked everything but well look at it when I get you a loaner. Finally another week later he calls me to tell me he has a loaner. I bring my car in AGAIN! for them to fix my back up camera and check the check engine light issue. I CALL two days later (bc they NEVER call you back) to find out what's going on because he gave me a car that didn't fit my three kids and he goes "yeah, your cars ready the purge valve was bad and he cant replicate what the cameras doing not once." I gave him proof of a video of exactly what my back up camera was doing and I told him it does it to me daily he's like "Well we just cant figure it out." He tells me that not to worry it will still be covered even if I hit 36k miles because its been serviced a few time before the mile warranty was up. SOOOO after all my complaining of the car running rough for some reason the previous time they had the car they didn't find the leak or the purge valve and let me keep running my car down after I kept saying its idling and running rough! They needed the check engine light to tell them what to do. I don't know what kind of technicians they have but if someone tells them if the car is idling and running rough do you not check the purge valve! I AM SO OVER THIS HORRRRIBLE staff I will be calling corporate and I will never stop getting the word out how terrible these people are!!!!! they are complete lazy liars!!! DONT EVER BUY A CAR HERE More

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It was a pleasant experience. All involved (Billy, Enri, David, Matt and Lester) were very nice. We did not feel pressured. We will definitely come back. Thank you. David, Matt and Lester) were very nice. We did not feel pressured. We will definitely come back. Thank you. More

by gloria.campuzano Verified Customer Verified Customer

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I called in about a specific Stock Number. I was given the price out the door. I arrived and everything was ready for me. I took the vehicle for a test drive and paid. I left happier then I can in. the price out the door. I arrived and everything was ready for me. I took the vehicle for a test drive and paid. I left happier then I can in. More

by VIDALE Verified Customer Verified Customer

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Great buying experience, Highly recommend buying a car at Lou Bachrodt. Billy Janetvilay went above and beyond to get me the right car for the right price and thank you also to Lester Nunez for all his h at Lou Bachrodt. Billy Janetvilay went above and beyond to get me the right car for the right price and thank you also to Lester Nunez for all his help More

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