Leon Miller | Page 29

Worst dealership in central Florida I went to this dealership yesterday because I am in the market for a new car. When I first pulled up Leon Was there and greeted me and my mother as we I went to this dealership yesterday because I am in the market for a new car. When I first pulled up Leon Was there and greeted me and my mother as we got out of the car and asked if we needed help finding something. I explained that I was in the market for a new car and had asked to see where the remaining 2015 lineup is. I then said that I wanted a 2015 LX but like a car salesman would he kept trying to push me into an EX. He then asked me to read the price of the EX then took me to the only 2015 LX in the row and made me read off the price to him as if I were a child in school reading aloud from a textbook to the rest of the class. Then when I tried asking him if there was a discount on the car seeing as it's the previous year he kept trying to say that it was the sticker price on the car. Then he asked me 4 times over and over "So am I hearing this right, you want an accord with substancial savings? 4 times like a broken record, then he pulls my mother into it asking her the same question. He then has the audacity to drag us over to the used cars and proceeds to make me and my mother read off the vehicle description and the price out loud to him. When I told him I don't like gold he became even more of a condescending clown, he brings us over to another used accord to which I told him I don't want used. He then said "Well I have shown you all my options, take me to what you want." I'm sorry but he's the salesman, I shouldn't have to do the work for him. I told him what I wanted and he didn't want to show me. I will never come back to this place EVER again. I have been treated like crap here several times. I've never felt so belittled in my life. In my opinion Leon needs to re think his career choices and he needs to learn that it's not okay to make customers feel like $hit. More

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Completely dismissed by Mr. Matt Neusch I had an unbelievably terrible experience at Honda Headquarters in Clermont on the evening of October 10th. I’m an individual buyer hoping to be a fut I had an unbelievably terrible experience at Honda Headquarters in Clermont on the evening of October 10th. I’m an individual buyer hoping to be a future owner of a used Acura ILX. After countless hours of online shopping and driving to dealerships, I drove 1.5 hours to the dealership to inquire about a used Acura that I was very interested in. Sales director Matt Neusch successfully offended and disrespected my mother and I on behalf of the establishment. Everyone from online sales (Danielle and Chris) and Leon Miller (sales) were very helpful. Everything changed when the most unprofessional sales director came into the picture. Matt Neusch, who should be a role model for the sales consultants and set an example of how to treat customers, was completely out of line. Before we even got to the point of hearing a baseline price or value of my appraised trade-in, we were told that we could not be helped. Not only did Matt say “I can’t help you” and dismiss us as potential buyers, but he began to walk away from us and refused to spell his last name when asked. I work in the medical field and I deal with absurd personalities daily, but I have never been so offended in my life. It's truly unreal how horrendous the treatment was by this particular sales director at Headquarter Honda. It’s inexcusable for one of your employees to treat people like that. *Future customers: If you come into contact with Matt Neusch, good luck! He is very rude and unprofessional. More

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I love this place In November of 2014 I was driving a 2002 Nissan Xterra. It was paid for and it began leaking oil. I was on my last leg with this truck. Capital One A In November of 2014 I was driving a 2002 Nissan Xterra. It was paid for and it began leaking oil. I was on my last leg with this truck. Capital One Auto finance company reached out to me and sent a flyer about the deals that they had and how much they were willing to finance me for. The only catch was I had to look for a vehicle at Headquarter Honda. After a visit to their website, I had already fixated on the vehicle that I would test drive and take home. On black Friday I decided that I would go down and try my luck. Upon arrival Leon Miller greeted me with a smile and was more than willing to get me in the car that I wanted. Needless to say I rode home in a 2012 Honda Pilot, the vehicle that I had researched. After 8 months of driving this awesome vehicle, I realized that putting gas in this truck was xxxxxxx me dry. The payments were ridiculous, due to my poor credit, and the car really wasn’t what I wanted as far as features are concerned. I called Headquarter Honda to see if they could help me and they assured me they could. So I of course researched my options prior to arrival. I again used Leon Miller as my go to person, especially because he was so helpful the first time around. I test drove the car and it was great. The only thing is that the vehicle had been in a minor accident. So we sat down to do the paperwork and again the payments were going to be high because of my credit. Leon came back and said unfortunately the bank said since the car had been in an accident that they weren’t going to finance it, in the back of my mind I was glad because I really didn’t like the color of the car. He then said good news is that the finance company said that they would however, finance a new car. I was elated. I’ve never owned a brand new car. At the end of the deal I walked out with a cheaper car payment and a brand new car. Leon is the best. He really cares about what the customer wants. He has the customer’s best interest in mind. Because of him, I will continue to be a devoted customer. I would definitely recommend Headquarter Honda to a friend. Thank you Headquarter. More

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Great experience I enjoyed Leon Miller a LOT. Pretty funny guy... not pushy at all. Was a pleasure driving with him and he knew a lot about the car... very descripti I enjoyed Leon Miller a LOT. Pretty funny guy... not pushy at all. Was a pleasure driving with him and he knew a lot about the car... very descriptive without being abrasive or pushy. I would buy a car from him again. More

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Don't Waste my Time I came in asked Leon for a an out the door quote on a base model Honda Odyssey and left my number. No call. I was back the next day for some service I came in asked Leon for a an out the door quote on a base model Honda Odyssey and left my number. No call. I was back the next day for some service on my current Honda Odyssey so I found Leon and again asked for a quote. He got Mike who in a less than congenial manner stated to me the MSRP of the vehicle was; and that while he would take an offer that was what he was asking. I indicated I felt like he was wasting my time. He stated he thought I was wasting his. I left. For the record, providing me a quote on a vehicle is not a ridiculous request. I have recently received detailed quotes from your competitors. My wife just discovered your dealership and I was hoping to work with you because I was so impressed with your service department. Even if you only quoted me MSRP I am sure there are still fees and taxes on top of that and I wanted to understand what I was looking at before spending time working out details of my purchase. I loved your service department. Mike on the other hand was confrontational and rude. I will not be buying my car with your dealership and that's a shame More

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From the moment my family and I walked in we were welcomed. Met with Danielle Frascella, very polite, professional, knowledgeable and helpful via phone and in person. Then I was introduced to Leon Mi welcomed. Met with Danielle Frascella, very polite, professional, knowledgeable and helpful via phone and in person. Then I was introduced to Leon Miller, the most patient, understanding, knowledgeable, and professional sales consultant I have experienced in my time in dealerships. I have been in many that live up to there hustler ways, but not once did I get that with Leon. In fact he went out of his way to help me let my guard down in order to see that he was honest and straight forward..."FACTS ON PAPER" right Leon, LOL! The process was then followed up by Anthony Angle whom was very efficient, straight forward, professional, and polite. Thank you all for my awesome first brand new car buying experience!!! More

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We contacted Headquarter Honda and decided to go and check out the Honda CRV EXL. Upon our arrival we found the employees to be very courteous. We were then introduced to our sales person Mike Jahangir, check out the Honda CRV EXL. Upon our arrival we found the employees to be very courteous. We were then introduced to our sales person Mike Jahangir, who was very pleasant. He was also very knowledgeable and explained everything about the car we were interested in buying. He took us for a test drive all the while giving us more information than we ever would have expected. When we got back to the dealership we sat with him and asked questions about adding extra equipment and about pricing. We told him we wanted to go home and talk it over and that we would get back to him. Mike called us the next day but we couldn't talk then because we were at the doctors office. He was very understanding and said we would talk later. The day after that we went back to the dealership but Mike was not working that day so we were going to come back at different time. They assured us that they could take care of us and introduced us to another sales person. After talking for a while we still weren't sure what we wanted to do so we went home to talk about it some more. Over the next few days we were in contact with Mike quite a few times and discussed a lot of options. He was very accommodating and gave us the best pricing he could. We purchased the vehicle and are very happy so far. Mike has contacted us twice so far asking us if we were happy and if he could answer any questions. He told us to feel free to call him anytime if we needed help. We are very satisfied with our dealings with Headquarter Honda and especially Mike Jahangir. We would definitely recommend your dealership and Mike to anyone looking for a car. Lois & Ray Raptis More

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My father and I went into Headquarter Honda Today and Leon Miller assisted us with friendliness, Professionalism, Courteous, and Knowledge. He was very positive and willing to help us get a car. He made Leon Miller assisted us with friendliness, Professionalism, Courteous, and Knowledge. He was very positive and willing to help us get a car. He made every effort and helped us get a car that I absoutley love. It is perfect. He was postive and outgoing, and made this experience great. I will recommend Leon Miller to my friends and family. I would definitely buy a car at Headquarter Honda again in the future. Thank you Leon Miller for helping make it happen. More

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Leon was the best. He was polite and very nice. When he made sure that I am going to buy a car, he pushed me in the lion cage. The next guy also very nice and even I told him that I got to go home because made sure that I am going to buy a car, he pushed me in the lion cage. The next guy also very nice and even I told him that I got to go home because is late, he ordered a pizza. I left after two hours passed closing time. I was so happy to find the deal I wanted. Wrong, Wrong, Wrong. I found out that the terms not as I was promised(72 month instead 66 month). My trade-in not paid off to the bank and my credit is in danger. They switched the car last second and they gave me different car!!!! I know, it is my fault but I trust you and you abused that trust. I am not going to come over if even you buy me steak dinner!!!!!The second guy said that he used to be a banker? Mr. John Bannon contacted me to invite me back to dealership saying that he wants to make me happy and happy customer is more important then profit. I went there on October 8, Monday. Gas, toll, and my time just in hope to get something. He admitted that they were wrong but he wanted me to remove my review and kept on saying it was my fault. I also found out that interest on my loan was changed as well(1.09 and was changed to 3.19). This dealership is the worse I ever dealt with. Seems you need a lawyer in order not to get ripped off. More

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