Leo Rossi

I had a service appointment for my 2020 Chevy equinox to do an oil change and a tire rotation. The last time I had done this, the service guy acted like he didn’t trust his own people to have done the work do an oil change and a tire rotation. The last time I had done this, the service guy acted like he didn’t trust his own people to have done the work and said something like “if they really did that I rotation.“ That upset me and I didn’t want to come back but I had bought a package of 3 and had not documented that poor visit as I didn’t wanna get him in trouble. I found out he’s left and I dealt with a new guy named Luis, who was absolutely fantastic! He completely guaranteed all the work and everything was done perfectly. Even the car wash at the end of the visit was much better than I’ve ever had before. they actually dried the car before I picked it up. The only reason I held back one star and gave them only four is that when I checked out, the printed invoice, had a big streak of white in it due to a bad printer ink problem, and I can’t read that invoice. A big company like this should have a spare on hand to replace such things. The other thing is that when it came time for me to check out , they forgot to schedule me to get work done that was part of a recall which we talked about when I first got there. Both of those may not seem important but to get five stars I think they need to be perfect. In any case I now look forward to my next visit because of the change in People and the wonderful attitude and sense of customer service that Luis, has. I rated the people that I dealt with as I also talked with a few other people, and they were all stellar! I bought a pretty pink key, cover and interacted with a few people there, and they were wonderful as well. More

by BHAUENST Verified Customer Verified Customer

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Courtesy Chevrolet has always been the epitome of high level product knowledge and customer service ! The whole parts staff from Robert the Manager to Ted , Leo , Miguel and Brenda are fantastic to work level product knowledge and customer service ! The whole parts staff from Robert the Manager to Ted , Leo , Miguel and Brenda are fantastic to work with. We always turn to them when we need the proper General Motor experience ! More

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Robert is amazing to deal with at the highest level. his staff customer service is the best with finding parts and delivering it to us on time. his staff customer service is the best with finding parts and delivering it to us on time. More

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