Lee MacLean | Page 2

Worst expeerience ever I leased a BMW m4 Heritage Edition after only one 10 min test drive. After I left the dealership the car had so much road noise, I couldn't hear my I leased a BMW m4 Heritage Edition after only one 10 min test drive. After I left the dealership the car had so much road noise, I couldn't hear my friend talking, the seats were like plywood, and the engine was more for track days than long distance cruising. I need a car for long interstate road trips, and that car definitely was not meant for that purpose. I realized the car was not a good fit for me and that someone else deserved this limited edition beauty. I wrote a letter to the salesgirl explaining why I could not keep the car and was told " The only way your're going to be able to get out of this lease is if you buy a car off our lot, TODAY and it better be an M car" I figured they could make me honor the lease but under the circumstances, my mother having just died the day before after a 6 month slow cancer death, my aunt dying 3 days before of covid-19 and I was not in the best frame of mind to be signing a lease so quickly like I did. You would have to have been a real cold hearted person to make someone going through that pay off an $84,000 car when it was not what they wanted and not a good fit. It was also red, which I do not like. I admitted it was totally my fault, I jumped into it needing something to lift my spirits. Upon returning the car just 12 hrs later with only 9 miles additional, the salesgirl was so rude and condescending to me the entire time, first sitting on a phone call with a friend for 5 minutes waving me off as I sat at her desk waiting, making me wait 45 minutes to see the finance guy when the dealership was empty, not letting me test drive all the cars I wanted and generally treating me like a piece of crap. I accepted the only car on the lot I wanted an M2 Competition, perfect for my needs, but it was in white, a color I would NEVER normally get. Asking to order a car was met with more threats, bullying and scare tactics. After the finance guy Trevyn, who was very nice, was done with the paperwork , he told me that he had never processed the paperwork, so the car was never any chance of it not being titled as NEW. So there was never really a lease in place, although I did sign the contract, but you would have been a real loser to have ordered the papers be processed AFTER telling me I could return the car. So the tactics to sell me a car that had been sitting on the lot for weeks in a color nobody wanted was based on a false situation. I felt bullied, taken advantage of and not satisfied with the car I left with. She made it clear that all the boys in the office were taunting me saying "He's a big boy, make him take the lease!" As Andra was giving me the keys, never showing me any of the features of the new car , just trying to get rid of me as quickly as possible as if I had a disease, she made the snide comment, totally uncalled for and like rubbing salt in the wound. " Oh you know Mac, next time you can ORDER a car and get the color you want" RUDE! Who does that, and when seeing me off she said, " I'd give you a hug but I can't, but I know what you're going through...I lost my MOMMY too"...Making fun of me because I was grieving my mothers death, she really showed her true colors with those totally unforgivable last words. I never want to step foot in that dealership again, I have never been treated so poorly, I have always ordered the car I want having owned 5 BMW in the past. After leaving Kuni, the more I thought about it the more angry I got almost returning to demand I get out of that lease too and get my car back out of trade and order the car I want. But the thought of being treated the same way probably worse, made me forget the thought. I was seriously going to call my attorney as the tactics were so unethical and possibly illegal. Kunis mission statement is all about the customer experience and making a customer for life. Making sure the car is the right fit for the customer is utmost importance. Why did I receive the complete opposite treatment and left in a car I am not happy with after being bullied, embarrassed, taunted, belittled and not happy with my car I am paying almost $800 per month for after purchasing 3 packages worth almost $5,000 adding to my payment. I truly feel that Holman should let me take this car back, it had 60 miles on it when I got it, who knows what kind of treatment it got in it's many test drives, I have never bought a new car with more than 20 miles on it, and let me order the M2 Competition I want , in blue with a sunroof. I am tempted to make a report to the State Attorney Generals office and BBB. If I can't order a new car they could find one somewhere in the specs I want. I know BMW of Portland has a blue M2 Competition with a DCT right now. If I had not been pushed into a corner, I would have left with my old car and headed to BMW of Portland. All around the WORST car dealership experience I could imagine. Your people should get some training and how to treat customers in a humane, decent and caring manner. I will wait to see if Holman Auto Group responds to this survey or if that kind of treatment is tolerated at your dealerships. I can send you a copy of the letter I sent to Andra just 12 hours after I left the dealership with the M4 if you want. A response would be appreciated. Thank you, Donald "Mac"Donald Teer III More

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Marc and Beni were very accommodating and made this process very easy and efficient. I will definitely come back and recommend this team! Thank you process very easy and efficient. I will definitely come back and recommend this team! Thank you More

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Best dealership and best services Best service adviser and tech support. Thorough and professional. Allen is an excellent service and tech advisor! Thank you! We were provided with det Best service adviser and tech support. Thorough and professional. Allen is an excellent service and tech advisor! Thank you! We were provided with detailed info about the car inspections and testing process. Allen is responsive and knowledgeable. More

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Responding to a courtesy inspection for my car before expir. Overall Service Representative was courteous and professional. Though he pushed to get me to Ok an oil change though my car still had 1000+ miles to g Overall Service Representative was courteous and professional. Though he pushed to get me to Ok an oil change though my car still had 1000+ miles to go before it was due. I declined and said I would set an appointment up closer to when it would be due. He clearly wasn’t happy with my decision, but remained polite and professional. This isn’t meant to be a real negative towards him as I understand his job and wanting to try and get everything done and billed under warranty services for Kuni. But a 1000 miles is a lot of driving still, and I have time before my service warranty is up. What is best for the customer should be the focus. They took 2 hours to do the inspection and supposedly wash and clean my car inside and out. I say supposedly because I could tell it was barely washed and wasn’t vacuumed out or cleaned at all inside. This is a FAR cry from how Kuni BMW used to clean customers’ cars when they came in for service. I waited in the customer lounge area while they inspected my car, etc. Kuni’s lounge is nicely appointed and good size with free WIFI. Which I use to get work done while I wait. They used to offer great pastries, fruit and coffee, coke, etc. The pastries and fruit are now dismal at best. There are other “little things/ impressions” that are not easily defined, but are nonetheless noticeable, that convey that they are not adhering to the high-class level they used to be known for. They are cutting corners and the customer IS noticing. When you buy a BMW, Mercedes, Porsche, you expect a level of treatment and amenities that are in concert with the level of economy of the cars. When I chose to purchase my BMWs from Kuni, I based my decision on the customer service, treatment and quality and reputation of the dealership, as well as the car. I am a very practical business owner who is very focused on quality and value. Kuni needs to be careful they don’t compromise their customers away to another dealership. More

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Engine check analysis and repair I always prefer to get BMW service or repairs done by Kuni. I trust their service and Dan Dailey's advice. They try to keep Customer in mind. I always prefer to get BMW service or repairs done by Kuni. I trust their service and Dan Dailey's advice. They try to keep Customer in mind. More

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Excellent dealership I have purchased 4 cars from Kuni BMW-it is a first class dealership! They make the whole experience smooth and easy from start to finish! I have purchased 4 cars from Kuni BMW-it is a first class dealership! They make the whole experience smooth and easy from start to finish! More

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Thank you Patrick & Joseph were great as was the whole Kuni BMW team. Their service was excellent - efficient, courteous and customer-oriented. Thank you so muc Patrick & Joseph were great as was the whole Kuni BMW team. Their service was excellent - efficient, courteous and customer-oriented. Thank you so much for a great experience with buying a new car. More

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Very quick; Extremely knowledgeable, professional staff I previously had Mercedes as a priority brand with BMW being more of a 3rd or 4th priority. I can honestly say that due to the outstanding service th I previously had Mercedes as a priority brand with BMW being more of a 3rd or 4th priority. I can honestly say that due to the outstanding service that Jay and his team provided to my wife and I, BMW is now our priority brand and our purchases will be from Kuni. This is also the message I will communicate to my business colleagues; friends and family. More

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New Battery 545i The service I received was fast and prompt. Dan did a great job with explaining what was done with the car as well as future advice. Top rate service The service I received was fast and prompt. Dan did a great job with explaining what was done with the car as well as future advice. Top rate service -CB More

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Beyond First Class We purchased a gently used Audi from Andre and Kerry and I would describe the service as a "concierge" vs. a typical car dealership transaction. We We purchased a gently used Audi from Andre and Kerry and I would describe the service as a "concierge" vs. a typical car dealership transaction. We flew in from out of state to purchase and I depended on Andre's honest overview to make the decision to make the journey. If anything he under-represented the condition and drivability of the car - not typical from a car dealership. I've owned many, many cars and I can say without a doubt this was the best experience I've had! More

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