Leah Ruscitti-Smalley | Page 6

Super Low Pressure and Pleasant Buying Experience We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our We went into this dealership with some preliminary discussions via phone and Internet with Leah Ruscitti who was very helpful and informative, but our actual in-store dealings were with Bob Miller. Bob introduced himself as a very low pressure salesman and he lived up to his word. We were trading in a car and we knew what it was worth. We also knew exactly which new car we wanted (model, color, options, etc) and how much that cost. Bob and his manager Derek were very straight forward, honest and efficient with our purchasing experiencing - no waiting 45 minutes while the manager had to "figure out his deal". The car we wanted was actually at a dealership in Madison, WI but was delivered to this dealership the very next day. Everything was handled expeditiously with professionalism and courtesy. From Leah, to Bob and Derek (Gruendermann) and to Rich Spears (who handled the final paperwork) -- everyone 'bent over backwards' to make our buying experience a good one. I highly recommend this dealership. More

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Easy, No-Hassle Car-Buying Experience This was my first Mazda car-buying experience and it was overall very enjoyable. Excellent experience working with the staff of Anderson Crystal La This was my first Mazda car-buying experience and it was overall very enjoyable. Excellent experience working with the staff of Anderson Crystal Lake - I did all of my initial inquiries and negotiation via email. The internet sales department (Leah, Alexandria) were incredibly responsive and attentive to my questions and requests. At no point in the process did I ever feel rushed or that my time was not valued. Upon arriving at the dealership to take delivery of the vehicle I was greeted by my salesman, Jordan - he was excellent, had a great positive/happy attitude, and again, very attentive to my needs/questions. I was in-and-out in just under 2 hours. As others have said, this dealership will go above and beyond to make any customer feel like family - the treatment and overall experience here was far superior to the local Mazda dealership 10 minutes from where I live. As a Wisconsin resident, I will not hesitate in the future to make the trip down to Crystal Lake to work with the Anderson team. More

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Excellent dealer The car buying process was very quick and easy. Everyone we worked with did a great job from email exchanges to visiting the dealer. I highly recomm The car buying process was very quick and easy. Everyone we worked with did a great job from email exchanges to visiting the dealer. I highly recommend Anderson Crystal Lake. More

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Easy process They were able to quickly identify what I needed and delver The finance process was quick and the trade in process went smoothly Team members pitc They were able to quickly identify what I needed and delver The finance process was quick and the trade in process went smoothly Team members pitched in as needed More

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Love my Mazda We were looking for a Mazda MX5RF in a particular color. They went out of their way to find it. We are extremely happy with the vehicle. James and Bob We were looking for a Mazda MX5RF in a particular color. They went out of their way to find it. We are extremely happy with the vehicle. James and Bob were very helpful with the purchase. Bob also went out of his way to explain the workings of the infotainment screen and the other options we got on it. More

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Great Experience! I worked with Heather and she found exactly the car I wanted down to color choices. She is very knowledgeable, considerate and professional while keep I worked with Heather and she found exactly the car I wanted down to color choices. She is very knowledgeable, considerate and professional while keeping the process relaxed. Heather made us feel comfortable and listened to. The team of Derek, Heather and Rich made buying a car actually enjoyable! More

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Very helpfull team. Awsome experience That was one of my best experiences buying a car. The quote I was given was exact to the penny- no surprises, no hidden costs. Jordan- a very bright y That was one of my best experiences buying a car. The quote I was given was exact to the penny- no surprises, no hidden costs. Jordan- a very bright young man promptly responded all my questions and was straight to the point without wasting any time. He did everything possible to accommodate my specific needs regarding the color and trim. Overall fantastic service. Very highly recommended. Keep up the great work guys...... More

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Positive experience at Crystal Lake BMW I want to thank Gale for working with me on the sale. Gale was very responsive and helped me all the way through the process. Eric was great to I want to thank Gale for working with me on the sale. Gale was very responsive and helped me all the way through the process. Eric was great to work with on the financing and extended warranty part of the sale. Heather was very helpful post purchase getting me familiar with the vehicle. I appreciate the professional way that they did their business. I will recommend this dealership to my friends and colleagues. More

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Wha auto buying should be I had a pleasant purchasing experience from beginning to end and would definitely look to do business there again. James from sales was a great, I nev I had a pleasant purchasing experience from beginning to end and would definitely look to do business there again. James from sales was a great, I never felt rushed or pushed into making the transaction. More

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Our New 2019 X5 We worked with Heather on getting our new car. The experience of buying this car was fast and smooth. Heather has a great personality and great to wor We worked with Heather on getting our new car. The experience of buying this car was fast and smooth. Heather has a great personality and great to work with More

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