Lauren Hu
Lauren Hu at Rallye Lexus
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Lauren Hu | Page 2

Sales Consultant

Rallye Lexus

20 Cedar Swamp Rd
Glen Cove, NY 11542

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4.9
35 Reviews

Dealership Experience

13 yrs, 1 mo

4.9

35 Reviews

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35 Reviews of Lauren Hu

June 30, 2023

Dealership Rating
Employee Rating

Very efficient and professional. Great service as always. Have been coming for years and only gets better. More

by GGONSA
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Mike Reidy

Jun 30, 2023

Rallye Lexus responded

Thank you so much for your kind words for our team, and for taking the time to leave us this wonderful feedback! Pam Palasciano 516-676-4000

May 04, 2023

Dealership Rating
Employee Rating

Our Salesperson Lauren Hu was friendly, courteous & professional. She helped make our experience less stressful. James? gave us familiarization with some features on the car was also very helpful. More

by JIMARISSA
Recommend Dealer
Yes
May 04, 2023

Rallye Lexus responded

We are very happy to hear that Lauren and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Pam Palasciano 516-676-4000

April 05, 2023

Dealership Rating
Employee Rating

The customer service provided by the staff at the dealership was excellent and was up to my expectations. More

by KARHIB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeffrey Matheos, Adnan Baig

Apr 05, 2023

Rallye Lexus responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rallye Lexus. Stefanie Horn 516-676-4000

March 20, 2023

Dealership Rating
Employee Rating

Paul Ok was an absolute pleasure to work with, as was Lauren. Thank you very much More

by kri@optonline
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Ok

Mar 21, 2023

Rallye Lexus responded

It's great to hear that Paul, and Lauren were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rallye Lexus! Stefanie Horn 516-676-4000

January 31, 2023

Dealership Rating
Employee Rating

Very polite and friendly staff. My car was fixed in a timely manner and it was fixed to my satisfaction. More

by WMARTINEZ6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Santoro, Adnan Baig

Jan 31, 2023

Rallye Lexus responded

These are all things we love to hear! Thank you for supporting Rallye Lexus with your business and your review!

January 19, 2023

Dealership Rating
Employee Rating

Lauren was super helpful. She listened to my requests about the car I needed and made it possible. More

by RAECORACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2023

Rallye Lexus responded

Thank you for leaving Lauren and Rallye Lexus a five-star review! We hope to see you next time.

September 27, 2022

Dealership Rating
Employee Rating

The worst dealership I have ever dealt with. Inefficient, no communication between departments, passive, poor customer rapport and arrogant. More

by FRANKLN101
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jeffrey Matheos, Adnan Baig , Leo Cruz

Sep 28, 2022

Rallye Lexus responded

Franklin, as you can imagine, this is highly concerning to hear. I'd like to better understand how we've let you down so we can do our best to improve our care down the line and ensure your needs are met. Please give me a call at your nearest convenience - I won't be able to determine any contact details from this review. Best, Stefanie Horn - General Manager - (516) 676-4000

June 29, 2022

Dealership Rating
Employee Rating

I went car shopping at Rallye to look for a new vehicle. I was greeted by Lauren Hu, who made me feel comfortable at the showroom and guided me through the available cars she had. I test drive one and then More

by JGary
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adnan Baig

Jun 29, 2022

Rallye Lexus responded

Thank you for taking the time to review us! We are so glad to hear that you had such a communicative and successful purchase experience working with Lauren. We will be sure to pass on the kind words. Drive safely in your new vehicle, and we hope to see you back again at Rallye Lexus!

June 28, 2022

Dealership Rating
Employee Rating

Lexus and Lauren Hu came through for me. They turned my experience around i'm thankful. More

by lbuonadonna
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Adnan Baig

Jun 28, 2022

Rallye Lexus responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Lauren and the Rallye Lexus team. Drive safely in your new vehicle, and we hope to see you back!

June 09, 2022

Dealership Rating
Employee Rating

Karen Hu provided excellent service. I appreciate her kindness and patience. I recommend Karen Hu and Rallye Lexus. More

by nghiem.quach
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 09, 2022

Rallye Lexus responded

Thanks for the great review. We are glad to hear that Karen and the team took excellent care of you and your vehicle. See you again next time here at Rallye Lexus!

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