Laura Roberts
Laura Roberts at Granger Chevrolet
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Laura Roberts

service advisor

Granger Chevrolet

2611 Macarthur Dr
Orange, TX 77630

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5.0
7 Reviews
5.0

7 Reviews

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7 Reviews of Laura Roberts

April 25, 2024

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Employee Rating

Finally a place I can go and get my car service with knowledgeable, friendly employees. They even made me a cup of coffee. Can’t wait for my next service. More

by Toddbrh
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Recommend Dealer
Yes

April 19, 2024

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Always very efficient and helpful! Laura was very kind and super fast today! I always recommend Granger to everyone. More

by bmburrows
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Stacy Derutte

April 19, 2024

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Employee Rating

My first time using Granger Chevrolet service department, and the service was exceptional! Laura was super friendly and made me feel very welcomed. I'm a new happy customer!!!! More

by aaquarles
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Recommend Dealer
Yes

Other Employees Tagged: Todd Hurst

April 16, 2024

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I bought my car in September and just had my first oil change which was free , service was amazing Ms Laura took great care of me ! Highly recommend Grangers Chevrolet in Orange ! More

by wpallbrit
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Recommend Dealer
Yes

April 12, 2024

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Employee Rating

I love the fact that she kept me informed as the work was being done. It was a wonderful change to other dealers where I had work done. More

by wtseal70
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Recommend Dealer
Yes

April 11, 2024

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Employee Rating

They are usually very good. But this time, they should have called instead of looking for the wheel lock. They had to dig through my glove box and my console was turned upside d More

by BUCKNCON
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Recommend Dealer
Yes

Other Employees Tagged: The ones who work on the tires

Apr 12, 2024

Granger Chevrolet responded

I apologize for the inconvenience and my tech going through your personal belongings to find your wheel key so we could rotate your tires. Your response was shared with everybody concerned so they can see how it made you feel. Because of your concern, we've adopted a new policy to have the customer place the wheel lock key in their cupholder prior to service and we put the key back in your cupholder after service. I appreciate your feedback as this is how we learn to do a better job in serving you. Thank you again, Rick Hanzelka Fixed Operations Director Team Granger Office 409-883-0438 Cell 325-669-0479

April 10, 2024

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Employee Rating

Service is perfect. That’s why I keep coming back. People are polite and congenial and the value is what I expect. More

by rick_hanzelka
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 10, 2024

Granger Chevrolet responded

Dear Mr. Lizard, Thank you for your kind words. Rick

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