Laumack Nicolas | Page 33

HORRIBLE Customer Service!! After purchasing yet a 3rd vehicle from this dealership, their treatment of a "loyal" customer is down right appalling to say the very least. No one a After purchasing yet a 3rd vehicle from this dealership, their treatment of a "loyal" customer is down right appalling to say the very least. No one answers calls nor do they return them. Mr. Roddrecus "Rodney" Dollar (Finance Manager) claims he knows nothing about financial deals that are made and therefore cannot/will not honor them--even though he manages this area. When asked for contact information of the GM, Rodney says "I don't know his email or phone extension". Then proceeds to "accidentally" disconnect our call upon transfer to GM's assistant, Melanie Thomas. Once I spoke with Melanie she haughtily informs me that Rodney has made her, the GM (Mr. Chris White) and everyone else fully aware of my issue and that no one can further assist me--GM had officially directed Mr. Dollar to tell me that "we will NOT be making 1st payment!". As I attempted to explain my situation and the series of events that led up to the conversation with Rodney, she rudely says "I'll wait for you to finish talking over me". At that point, I was absolutely DONE with my attempts in hopes of an amicable resolution. NO LONGER will I waste my time and money at this dealership having to deal with rude and ignorant people who are only interested in making a quick deal!! Nissan Consumer Affairs was notified regarding this issue as they should NOT have people in position like this to represent their brand! More

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