Larry Gibson

I was not pleased at all about this dealership. "Larry" was my sales person who lied and gave me an offer of $1500 on my 2009 Camry. Carmax had offered me $3500 and I should have traded there. I "Larry" was my sales person who lied and gave me an offer of $1500 on my 2009 Camry. Carmax had offered me $3500 and I should have traded there. It was also told to me that a "dummy" vin number would be issued until my ordered car would come in and then the vin number would be correct. I have talked to several friends who are car salesmen and they have laughed at this... Have been looking to get rid of the piece of crap that was sold to me... AND all sales people have thought your dealings were flim- flamming me. Also Hoo dooed me on financing... Would NEVER recommend this dealership to ANYONE. I am trading this xxx that was sold to me... Don't even deserve a 1 star... More

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Can I give ZERO stars? Decided to give Toyota of North Charlotte another chance after a shady service visit years ago. Shame on me, visit only confirmed my gut feeling that this dealership is only out for Charlotte another chance after a shady service visit years ago. Shame on me, visit only confirmed my gut feeling that this dealership is only out for the money in their pockets. We had visited the dealership to view a 4runner limited (online price on their website $50,522, over $56k on the lot). After conversations with 2 different salesmen "Manager" John Neale came to our table mumbling "We aren't trying to gouge you," rolling his eyes with overhearing my father privately discussing with me the fact that the advertised online price was $6,000 less than the neon green front windshield price on the vehicle. I knew we needed to part ways due to ethics alone with his approach. John did not introduce himself by name, as we would expect a manager to do, but rather made very uncomfortable comments to us about his weight when we said hello to him and commented we were changing ships again as this was now the 3rd person to come speak to us? Bizarre and unprofessional. Cold and uncordial, he then told my father to sit down, who was standing next to his seat, due to it making him feel "uncomfortable". My father, a former Toyota salesman, started questioning John on the price of the vehicle which led to us having to leave due to John's inability to simply empathize with the fact that a price of over $6,000 over advertised is shocking to a consumer and understandably upsetting. Rather than trying to diffuse the negativity their practice had created, John further engaged with hostile and belittling answers, citing the price is a "market upcharge because we aren't selling the amount we used to." He also made it a point to tell us that "somebody will buy that vehicle at full (upcharged) price." Buyer beware! While we understand the basic economic concept of supply and demand, its not ok to lure people in with one price and subsequently demean and belittle their concerns over dishonest pricing practices that only take advantage of those in need of a vehicle. More

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