Larisa Racenis
Larisa Racenis at Smithtown Toyota
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Larisa Racenis

Assistant Service Manager

Smithtown Toyota

360 E Jericho Turnpike
Smithtown, NY 11787

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17 Reviews
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17 Reviews

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17 Reviews of Larisa Racenis

November 04, 2022

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Employee Rating

l would not buy or service a auto due to the fact the service department charge $170 to check engine lite when called at first there was no fee these people take advantage of young girls More

by annbarbieri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Nov 07, 2022

Smithtown Toyota responded

Thank you for letting us know about your experience. I apologize if there was any misunderstanding regarding our pricing when you called prior to your visit. I spoke with the Service Advisor that assisted you and she informed me that she explained the diagnostic charge to you in person when you dropped the vehicle off. She let you know that it was your decision whether you would like to move forward or not and she told you how much the diagnostic charge would be if you chose to proceed. You decided to go ahead with the work and you were charged the amount that was discussed when you dropped your vehicle off. Please let me know if you do not have the work order and estimate that you signed when you came in and I will provide you with a copy of it. If you have any questions or if you would like to discuss this in further detail, please reach out to me directly at your earliest convenience. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 31, 2022

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I would like to express my sincere thanks to the service department at Smithtown Toyota and especially Larisa Racenis . She was so professional and worked with the warranty department to repair my air condi More

by maggiemcg58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 02, 2022

Smithtown Toyota responded

We cannot thank you enough for your wonderful review of Smithtown Toyota and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

August 24, 2021

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Great dealership I have purchased several cars,trucks and suvs here and have recommended many friends and family that have been very satisfied. Tim Payton, Lance Farley and Sean Dietz are top notch More

by taco4h
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Payton , Sean Dietz, Bill Elia, Lance Farley

Aug 26, 2021

Smithtown Toyota responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

February 17, 2021

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Employee Rating

This is our 5th Toyota we have purchased from this awesome dealership. Rich Marino is a GREAT salesman and Craig Miller was great too. They are professional, courteous and they go above and beyond for More

by Gloria106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Rich Milano , Craig Miller

Feb 19, 2021

Smithtown Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com

June 18, 2020

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They aim to please and hit the mark every time Have been purchasing our Toyota’s at Smithtown Toyota for over 30 years and they continue to improve the product and service. Lou Bilous took us thro More

by tonyandjane22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lou Bilous , Paul Varandas, Diego Rivas-great

Jul 02, 2020

Smithtown Toyota responded

Thank you for the wonderful 5-star review of Lou and our dealership as a whole! Let us know if we can assist with anything else in the future. All the best for now, Lauren Karakasians, Customer Relations Manager.

February 05, 2020

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Employee Rating

Wonderful Service Experience I really wanted to write this review about Larisa Racenis, Asst. Service Mgr., at Smithtown Toyota. I came to this dealership to have my car servi More

by Bonnie R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 06, 2020

Smithtown Toyota responded

Bonnie, thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words about Larisa and we will be sure to pass those along. We are so glad that you enjoyed your experience with us and hope to see you again soon! Lauren Karakasians, Customer Relations Manager

January 17, 2020

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I always buy my cars from Chris Malerba. He is extremely knowledgeable and a absolute pleasure to work with. If you are going to smithtown toyota def. Ask for him. More

by 81vane
Recommend Dealer
Yes

Other Employees Tagged: Chris Malerba, BEN 5 stars also

Jan 28, 2020

Smithtown Toyota responded

Thank you so much for the kind words about Chris! We will be sure to pass those along. Please let us know if there's anything else you need from us! Lauren Karakasians, Customer Relations Manager

November 25, 2019

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Employee Rating

Toyota care According to Toyota; Toyota care is not a dealership specific service. It a national program from Toyota .I’ve bought three Honda’s nearby, I don’t l More

by Whitenite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Tania Hernandez , Bill Elia

Dec 04, 2019

Smithtown Toyota responded

Thank you for providing your feedback. It seems like you had a negative experience either with our dealership personally or with Toyota in general and I would like to first apologize for anything that has occurred leading up to this review. Next, I would like to clarify that ToyotaCare is in fact a national program that is offered by Toyota. As an authorized Toyota dealer, we are able to perform ToyotaCare services on all eligible vehicles. I would be more than happy to discuss your experience as well as the details of the ToyotaCare program with you to gain some insight into your complaint and clear up any misunderstandings. Please contact me at your earliest convenience so that we can work toward resolving your concerns. Sincerely, Lauren Karakasians, Customer Relations Manager, Smithtown Toyota, (631)724-3100 ext. 239.

August 15, 2019

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arm rest I'd like to take this opportunity to thank your Service Manager, Dave B. and Assistant Service Manager, Larisa R for their excellent advice and "going More

by Ralph3n
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Aman Singh , Paul Varandas, Dave B.

Aug 20, 2019

Smithtown Toyota responded

Thank you so much for this wonderful review of our staff and our dealership as a whole! We are so glad you had such a great experience and will be sure to pass along the kind words. Please let us know if there's anything else we can do for you and we hope to see you again soon! All the best for now! Lauren Karakasians, Customer Relations Manager

August 01, 2019

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Employee Rating

Lease ending turnover I had a lease coming due and Tim got me into a new lease with no hassles. The price was fair, the service exceptional and the car promptly prepped and More

by Toyotafan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tim Payton

Aug 05, 2019

Smithtown Toyota responded

Thank you for taking the time to write a review! We are so happy to hear you had a positive experience with Tim in getting your new lease squared away. Please don't hesitate to reach out if there's anything else we can do for you! Lauren Karakasians, Customer Relations Manager

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