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Kyle Greenberg
Kyle Greenberg at Lombard Ford
Refer Me

Kyle Greenberg | Page 10

service advisor

Lombard Ford

385 New Hartford Rd
Barkhamsted, CT 06063

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4.6
105 Reviews
4.6

105 Reviews

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105 Reviews of Kyle Greenberg

May 10, 2022

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Employee Rating

On one hand, I appreciated the service staff assessing the cause of the check engine light on short notice. On the other hand, the quote was more than I could afford, so I declined. Upon taking the car More

by dw
Recommend Dealer
No
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May 11, 2022

Lombard Ford responded

dw responded privately on 5/11/22 10:07 AM I should have been more clear. Lombard quotes replacement of the fuel pump and the control module. The other Ford dealer determine the pump to be in good working order so I did not need it and the labor to pull the tank to replace. Bottom line was that the quotes were not apples to apples, which explains the difference. I do not believe the higher quote was meant to gouge the customer...it was simply a case a mis-diagnosis of the pump. If I had the $1400, I would have authorized the repair. It has illuminated the need for second opinions for me. I have no malice toward Lombard or its employees. I appreciate you giving me more details. You were passing threw with your daughters car and needed us to take a quick look it. the fuel pump was worst case scenario based on the information and the quick look we took on her car. That explains the price difference and im glad you were able to get it fixed at a shop closer to were you live and that only the control module needed to be replaced at this point.

May 07, 2022

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Employee Rating

Great service and reliable. Good communication all throughout. I will definitely be returning back to Lombard Ford. More

by ALYSSA77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Drew Paris , John Cersoli

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May 12, 2022

Lombard Ford responded

We will be glad to see you again. Glad to hear you had a good experience here. Until we meet again.... Your friends at Lombard Ford

May 03, 2022

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Could not be happier with my appointment at Lombard Ford. I will definitely come back with my service needs More

by llylaclama
Recommend Dealer
Yes
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May 04, 2022

Lombard Ford responded

Thank you for your review. We'll strive to make your next appointment a happy one as well. Thank you for your business. Your friends at Lombard Ford

April 26, 2022

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Employee Rating

Easy to make an appointment, and they kept me fully informed about the service work and recommended future service. More

by ctdookie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Apr 27, 2022

Lombard Ford responded

We certainly appreciate you taking the time to share your experience with others. Thank you for your business. We look forward to seeing you again. Your friends at Lombard Ford.

April 07, 2022

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Employee Rating

Kyle was great with dealing with my recent recall. Also came out to explain my other car issues that I am concerned about. More

by jvaczy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Cersoli

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Apr 08, 2022

Lombard Ford responded

Kyle is fairly new to our Service Dept., and by the reviews he receives, apparently he is fitting in quite well. Thank you for taking the time to share your experience with others. We appreciate your business. Your friends at Lombard Ford

April 06, 2022

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Employee Rating

everyone was very nice and informative. waiting for feedback on transfer case leak. very efficient More

by JANGIOIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Drew Paris , John Cersoli

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Apr 07, 2022

Lombard Ford responded

Glad to hear everyone was very nice, and informative. We strive to put our best foot forward. Hope we have only good news about the transfer case. Thank you for using Lombard Ford for your service needs. Your friends at Lombard Ford

April 02, 2022

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Employee Rating

Great service, as usual. Been going to this dealership for 7 years. Thank you very much. More

by jv.man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Drew Paris , John Cersoli

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Apr 04, 2022

Lombard Ford responded

You are welcome very much! So good to have you as a longstanding customer. We always appreciate your business. Take care. Your friends at Lombard Ford

March 12, 2022

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Employee Rating

Friendly concerned very helpful to research and solve my vehicles problem.Immediately scheduling to get my truck serviced. More

by WMHILLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Cersoli

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Mar 14, 2022

Lombard Ford responded

Thank you for taking the time to share your thoughts. We appreciate it, and your business. Hope we see you again for regular maintenance. Take care. Your friends at Lombard Ford

March 08, 2022

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Employee Rating

Service was great. They let me know what was going on every step of the way. Best dealership in the state. More

by Bfauch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Drew Paris , John Cersoli

Helpful
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Mar 08, 2022

Lombard Ford responded

We're happy that you're happy! That's what we set out to do. Good to know our valuable customers are satisfied when they leave here. Your friends at Lombard Ford

March 07, 2022

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Employee Rating

the quality of service was nothing short of great, credit policies should be explained before work is done More

by rdreher30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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