Kyle Antes

I had excellent service at Hyundai. I wasn't in the market for a new car. Kyle gave me a price on my trade in. Rhett gave me the information about the 2024 Kona. When I decided to buy ~ I wasn't in the market for a new car. Kyle gave me a price on my trade in. Rhett gave me the information about the 2024 Kona. When I decided to buy ~4 months later, Nick gave me a test drive in the car. He and Frank worked on financing When I came into buy the car, Rhett spent 2.5 hours teaching and showing me functions of the car. I have already given referrals More

by Jackifb9 Verified Customer Verified Customer

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Friendly staff and good service! Wait time was explained, and ended up being less than originally estimated. The cost/warranty was explained as well. Wait time was explained, and ended up being less than originally estimated. The cost/warranty was explained as well. More

by bcardinal2203 Verified Customer Verified Customer

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Thomas was great salesman but waiting for the paperwork and the amount of paperwork was way too long. Everyone was very professional and polite. and the amount of paperwork was way too long. Everyone was very professional and polite. More

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Rhett was incredibly patient and as resourceful in helping us with our concerns, reassuring and being as supportive as could be. He made everything as simple as it could be. He kept is in the loop as helping us with our concerns, reassuring and being as supportive as could be. He made everything as simple as it could be. He kept is in the loop as we had ordered a new Hyundai Santa Fe. It all went perfectly. He explained the entirety of the vehicle to us - and he actually knew all about this new model. I really appreciated his attention to detail More

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Good service department. Friendly front desk people. Beautiful waiting area! Love the coffee and chocolate machine. Liked that there was also water bottles available. Tha Friendly front desk people. Beautiful waiting area! Love the coffee and chocolate machine. Liked that there was also water bottles available. Thank you! More

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Scott Hurley was amazing, this is my second purchase and I will continue to come back. The service is outstanding, red carpet I would say. I will continue to come back. The service is outstanding, red carpet I would say. More

by ginwats01 Verified Customer Verified Customer

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Disappointed in my experience. I’ve bought 3 cars from them and they’ve always be so great. I do think this was out of the norm. I’m not sure we whom I’m rating in Rate People I I’ve bought 3 cars from them and they’ve always be so great. I do think this was out of the norm. I’m not sure we whom I’m rating in Rate People I worked with that said administration Dept. Whoever did the physical work did a good job More

by vicki.cohrs Verified Customer Verified Customer

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Everyone was incredibly helpful went above and beyond to get my car fixed and back to me as quickly as possible. get my car fixed and back to me as quickly as possible. More

by edenkinger Verified Customer Verified Customer

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My motor failed after 82,000 miles. (Nothing to do with the dealership.) After having me do two 1,000 mile test, they determined that the engine had to be replaced. I brought it in on (Nothing to do with the dealership.) After having me do two 1,000 mile test, they determined that the engine had to be replaced. I brought it in on a Monday morning and drove out with a new engine the next afternoon. One of the reasons I bought a Hyundai was because of their 100,000 mile drive train warranty. They made good on their promise! More

by paul.diane.gausmann Verified Customer Verified Customer

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Too poor to review as I believe they would not change. That is because no response to inquiry about status of repairing or even at complaints no response. Luckily I could talked to the service supervisor, That is because no response to inquiry about status of repairing or even at complaints no response. Luckily I could talked to the service supervisor, but nothing but listening to his explanation of how things are done in their perspectives, ignoring my requests of how I could find better time to get service without waiting too long. I wanted to get service done on Thursday. He said "No mechanic is available on Thursday!" Then the vehicle should be picked up on Monday, if I bring on Friday. I have to bring the car on Wednesday but my work is at about 150 miles away and I should work M-W on weekday o matter what. That was ridiculous to listen what they command. They are not customer-oriented. Nobody would imagine how difficult to get invoice from Walser Brooklyn Park Service as they said that invoice would be given after the service is done and paid. What a ridiculous policy they have. Then I paid and asked for the invoice but could not get it because I had to pick up the car on Monday after service department just closed. I had to ask for my car checked out from Sales department person who is still working. I really wanted the invoice with description of what parts and how the car is fixed. Then I called, texted, and emailed for requesting the invoice. I had not received invoice until I asked for Hyundai USA main service people after three business days. I need the invoice to see how much the Hyundai warrantee covers my cost of repairing. That was also the reason why I had to get service from this dealership as they seemed the one who can work in-between the manufacturer (Hyundai) and me, mainly because my car passed the promised warrantee of 100,000 miles driven. Mine was 125,000 miles but Hyundai thankfully provide 3-quarter of the repairing cost under good-will service, which was so good. But I had to stick to the dealership which I didn't like. More

by Sam Verified Customer Verified Customer

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