Kristen Adams

Called to replace blower motor in old volvo. We told them another mechanic diagnosed the problem, but didnt have part. They asked us for VIN number to order part. Show up to appointment the ne We told them another mechanic diagnosed the problem, but didnt have part. They asked us for VIN number to order part. Show up to appointment the next week. 2.5 hours into appointment they have not completed work. They don't have the blower motor and have been doing a diagnostic. We ask them to finish because they say its going to be another 2 hours to complete diagnostic ( unbelievable )... Mechanic can't read the error codes on the dash ( unreal).... At this point my wife has waited 3.5 hours before car is ready. There has been no work done. It takes less than 15 minutes to open dash.... Not that we needed it because you know we already disclosed it had been done by another mechanic. They hit her with 289 dollar bill. When I found out I spoke to Kristen Adams. Disappointed with the lack of responsibility and just bad talking points. I asked Kristen if she disclosed the 179 dollar diagnostic charge and her response was its written on the door. A bunch of bad positioning on her part about how her people are top of the line mechanics , and they pay all this money for a certification every year... which is ironic given this context... pay a bunch of money to basically strong arm someone... They also charged us 89 dollars to say the joint is rusted and sway arm is bent... Anyway here is the cake, today we are missing the Apple adapter that is used to charge my wife phone. It is just missing from the car. Overall Failure- Didnt order part. Didnt listen to customer about already having problem diagnosed. Didn't complete any actual work of value. Had problem with your own system so really didn't even diagnose anything. Waited 2.5 hours after appointment start time. Waited another 1.25 hours to get car after telling them we didnt want to wait another 2+ hours to continue diagnostic. Didn't disclose diagnostic charge, talking point was its on the door. Justification for diagnostic was lackluster and full of fallacies. Missing Apple charger from car... Hung up after asking for owner. Maybe the team needs time off or training. Or maybe this is normal practice against an unsuspecting woman. Who the hells knows... You can't make this stuff up.. No resolution. Asked for refund.. More

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