Kraig Westberg | Page 3

I'm usually the first to complain about dealerships and in my long experience there are very few 'good' visits for anything that isn't absolutely routine. Omar's communication and attitude were great. in my long experience there are very few 'good' visits for anything that isn't absolutely routine. Omar's communication and attitude were great. The replaced non OEM parts for OEM ones, even though my vehicle was now out of warranty. (initial repair done under warranty) To top it off, they did it in 1 day less than anticipated. Thanks Omar, Kraig and service team. More

by WATSON.ROBIN Verified Customer Verified Customer

Helpful 0

Report | Print

Took over 10 minutes to check me in for an appt for an oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurr oil change when no other customer was there with zero explanation until I asked. The manager was extremely rude to me when I told him I was in a hurry and was going to be late to a meeting. Tried to tell me I had to pay $100 when I had Jeep Wave. Horrible customer service from someone who’s supposed to be a manager. He made me feel uncomfortable and intimidated. More

by nicole.e.cacialli Verified Customer Verified Customer

Helpful 1

Report | Print

At first, very kind and approachable. Did her job in trying to advise and include extra service. I declined the service and she typed up the paper. Signed and went on my way. Come to find Did her job in trying to advise and include extra service. I declined the service and she typed up the paper. Signed and went on my way. Come to find out they did the service I denied anyway. There was zero attempt to make this right and the sales manager even laughed on the phone and said "he signed it, he pays for it". Before Christmas this is a nasty trick. I even offered to meet half way and say we both made the mistake. There was never any attempt to make anything right, offer any discount or try and figure out a plan moving forward. All they care about is getting you in and out and any service they can add on. Not only was this disappointing that they lost a customer that day, but no one else I know buying a vehicle wants to buy from there either. In this difficult car selling market they fit the "typical used car sales" model. Watch out when you get service done there she's MAKE SURE you read through every tiny detail regardless of what you tell them. And find a way to document what you agree to. Buyer BEWARE! They will excuse this away and say that we were x y abd z but at the end of the day, there is a reason they lost multiple customers because of this. More

Helpful 0

Report | Print

15/10 best service team in town! Brigitte is phenomenal! Very personable and friendly! Will be back! Brigitte is phenomenal! Very personable and friendly! Will be back! More

by bai.mills11 Verified Customer Verified Customer

Helpful 0

Report | Print

I've always been leery of dealerships, but Newberg Jeep did an outstanding job of fixing my 2011 Jeep Grand Cherokee. It's the first time in two years that I feel comfortable driving it anywhere I need to did an outstanding job of fixing my 2011 Jeep Grand Cherokee. It's the first time in two years that I feel comfortable driving it anywhere I need to go. I'll be seeing them in the future when I need any service done. Thanks for the great job on my Jeep!! More

by SM.BALES Verified Customer Verified Customer

Helpful 0

Report | Print

Repair costs are extremely high. Customer service was absolutely fantastic and Craig was so helpful, accommodating, professional, and just amazing, but the cost was just too high. Customer service was absolutely fantastic and Craig was so helpful, accommodating, professional, and just amazing, but the cost was just too high. More

by jordanelizabeth_taylor Verified Customer Verified Customer

Helpful 0

Report | Print

Craig and Reece are the reason I will return for everything Jeep-related, thank you! everything Jeep-related, thank you! More

by brett.winders Verified Customer Verified Customer

Helpful 0

Report | Print

I was impressed with the improved service and fast turn around time. I'll be back. around time. I'll be back. More

by 125egdr6 Verified Customer Verified Customer

Helpful 0

Report | Print

Great out standing service by Reese! The whole team did great, thank you so much! The whole team did great, thank you so much! More

by caseyann368 Verified Customer Verified Customer

Helpful 0

Report | Print

Poor customer service, poor communication wouldn’t recommend to anyone on experience for the way I was treated. The mechanic work isn’t what I’m upset about or the amount it cost. but the way the deal recommend to anyone on experience for the way I was treated. The mechanic work isn’t what I’m upset about or the amount it cost. but the way the dealership handle their customers every time I called my advisor was never available and never returned my calls. No one could explain to me what was wrong with my vehicle and told me to just read the mechanic notes after my vehicle was fixed because no one could explain it to me in person or they didn’t want to waist their time. More

by jessyca_hernandez Verified Customer Verified Customer

Helpful 0

Report | Print