Kosta Spektor | Page 12

A 5-Star Experience at MBLN We have been researching cars for the past month and had continuously come back to MBLN. On 12/30/14, we had the wonderful experience of working with We have been researching cars for the past month and had continuously come back to MBLN. On 12/30/14, we had the wonderful experience of working with Costa Spektor, Sales Representative. From looking at all of the various models/years available, we found our 2013 E350 Sedan. The 5-Star treatment continued through the purchasing process with care given to our personal comfort, as well as our professional expectations. We were introduced and spoke with Tony, the Manager, and Ramsey in Finance. Throughout the entire experience, we were e3xceedingly pleased and reaffirmed in our understanding that this dealership, and Mr. Spektor and the other fine personnel, are by far the best in the industry. While purchasing a car seems like an endless process, we can assure you that the process never lagged, was extraordinarily smooth, no “hiccups,” and we were attended to in a personal/professional manner. We cannot recommend this dealership and personnel highly enough. More

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Purchase of 2013 CPO E-Class Absolutely one of the best car buying experiences, ever! Not sure what I was thinking as I came in at dusk in pouring down rain. I was greeted by Cost Absolutely one of the best car buying experiences, ever! Not sure what I was thinking as I came in at dusk in pouring down rain. I was greeted by Costa Spektor, Sales Representative, who discussed with me (prior to heading out in the rain) my desires in a CPO Mercedes. He suggested a couple of vehicles to look at as I was not sure if I wanted a coupe or sedan. Costa insured I had an umbrella over me the entire time as we walked the E-Class line (and what a selection they had, every color I could want, and this was pre-owned). We stopped at a coupe where, after much discussion, determined a sedan was the best choice for me. We test drove one of the sedans I was interested and I knew we made a great choice. We returned to the showroom where Costa introduced me to his manager, Tony Venti. They asked what I thought and I stated I was not sure and I wanted to come back in daylight, they understood ... absolutely no pressure to purchase a vehicle. I came back the next morning, met with Costa, actually liked another vehicle (color), test drove and determined that was the car. I had another make of vehicle, a 2014, which I was not happy as a trade. Tony appraised the trade and I determined the offer was very fair. We negotiated, in my option, a very fair deal, Costa introduced me to Ramsay Jermone in finance. Ramsay throughly explained the entire process, I signed the papers, and closed the sale ... so I thought. Costa insured I met the Service team, who would be taking care of me after the sale! We then went back to pre-owned where Costa and Tony insured I completely understood the operation and controls of the vehicle. The follow-up after the sale by Laguna Niguel's customer representative, and Costa, my Sales Representative, was spot on to insure I was completely satisfied. I finish this review by stating Costa Spektor, and the entire team at MBZ Laguna Niguel exceeded my expectations! Sincerely Kevin R, San Clemente, CA. More

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Great Experience ... even fun From the moment I walked into the dealership to the moment I was being followed by my new car it was a wonderful experience. Costa Spektor and To From the moment I walked into the dealership to the moment I was being followed by my new car it was a wonderful experience. Costa Spektor and Toni Venti treated me with repect and kindness... big plus Costa makes a fantastic cup of coffee. Costa explained everything to me and showed me as well. We went over the systems of the car together and he encourage me to call him if I had questions in the future. Both Costa and Toni have such a positive "can do" attitude it was refreshing. Costa followed up with me, a few times just to confirm I was doing ok and if he could be of any service to me. Usually people hate going car shopping....but with the kindof team at Mercedes-Benz of Laguna Niguel it was a joy and actually fun. Costa and Toni thanks for the wonderful service now and in the future. Lucille Fernandez More

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Excellent Experience From the initial response to my online inquiry all the way through to the purchase of our Mercedes-Benz we were treated with the utmost professionalis From the initial response to my online inquiry all the way through to the purchase of our Mercedes-Benz we were treated with the utmost professionalism. Every department seems to work together for the common good of the dealership and the result is an excellent experience. Thank you! More

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Best car buying experience My pre owned sales guy was amazing! Costa Spektor helped me throughout the whole process without pressuring me one way or the other. Answering questio My pre owned sales guy was amazing! Costa Spektor helped me throughout the whole process without pressuring me one way or the other. Answering questions I had both before and a few days after my purchase. Would buy with him again and recommend Merecdes Benz of Laguna Niguel to everyone. Finance guy John Maxwell was top notch during loan signing which made the experience all the more exceptional. More

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The Best service we have ever had! We enjoyed the work and service Costa and Ramsay did for us yesterday.The guys are professional and good at their business. Costa was so helpful and p We enjoyed the work and service Costa and Ramsay did for us yesterday.The guys are professional and good at their business. Costa was so helpful and professional to find a perfect car for us. He understood from the beginning what kind of a car I and my husband wanted . He treated us like VIP. Everything was done quick. And it did not take long time to obtain all papers thanks to Ramsay.He is a professional guy too.The best experience ever we had.Thank you, guys! You're the best! Margarita and Greg Kolaras More

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Wonderful Experience. I've been on the hunt for a new luxury car. I am 24 and my career finally took off. I've been to several dealerships looking at Audi, Mercedes, Lexis, I've been on the hunt for a new luxury car. I am 24 and my career finally took off. I've been to several dealerships looking at Audi, Mercedes, Lexis, and more. The Laguna Niguel dealership has been by far my best experience. Costa Spektor was amazing. He knew exactly what he was talking about. I felt informed and comfortable with Mercedes by the end of my visit. Costa was very friendly and personable. I will surely be back in the next few months to see him. I recommend everyone to this dealership! I'm very happy. More

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Salesmen make the difference. Our Salesman was knowledgeable and personable. Costa took the time to listen to our needs. We were treated as though we were purchasing a luxury car Our Salesman was knowledgeable and personable. Costa took the time to listen to our needs. We were treated as though we were purchasing a luxury car even though we were there for a Smart Car! Overall, we had a very enjoyable buying experience at Mercedes Benz of Laguna Niguel . We would definitely recommend this dealership. If you have the opportunity to work with Costa, you will be treated with the utmost respect and appreciation. More

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