Kohl Young | Page 5

This is the most unprofessional dealership I have ever dealt with. BE AWARE; if you decide to take your vehicle here for service they will try and sell you on extra services you need for your vehicle howe dealt with. BE AWARE; if you decide to take your vehicle here for service they will try and sell you on extra services you need for your vehicle however if you look at your vehicle operators manual schedule you will see you need none of these services. They will pass this off as “Oh well these services are what WE (Big Star) recommend.” Its a ploy that is dishonest and very shady. I would never step foot in this dealership again. I also had a Saturday appointment made and I was told I could get a shuttle ride to my home when I dropped vehicle off. Once I arrived they stated; “We do not offer a shuttle ride after 12 because we close at 2 pm on Saturday. I called the dealership and had operator schedule the service for me and she offered the ride.........I didn’t ask for a ride but she stated: “We can give you a ride back home and send another ride to pick you up and bring you back to get your vehicle once the service is completed.” Again, it was not true when I showed up. Lastly they stole a Hyundai first aid kit from my glove compartment when vehicle was there for service. I did call and tell them this happened and they replaced the stolen item but........your stuff is not safe in your vehicles there. Again...........RUN FROM BIG STAR. They do not appreciate customers and have no intention of providing advise or help its all about selling you additional services not required by your manufacturer and when questioned you will get the response: “Yes, you are right.......these are services WE require.” Dishonest and not worth the hassle More

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The worst customer service both by Khol Young and Juan Vasquez. They are the most unprofessional individuals I have ever had to work with. They are going on a month of having my elderly mother's car and c Vasquez. They are the most unprofessional individuals I have ever had to work with. They are going on a month of having my elderly mother's car and continuously giving false dates when the vehicle would be finished. This is the warranty coverage for paint damage and blame Hyndai and the paint shop for their misleading information. If I could provide zero stars I would because 1 star is still too much for their professionalism and how they treat the elderly. More

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I left a negative review on another site and within one hour. They canceled the service appointment of a family member with my same last name. Sounds like retaliation to me,. I hope hyundai is investigatin hour. They canceled the service appointment of a family member with my same last name. Sounds like retaliation to me,. I hope hyundai is investigating the shady dealer. More

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The Manager of the Service Department, Kohl Young, "Mansplained" how to install a windshield to me. Also, instead of doing their jobs, they take lots of smoke breaks. They don't return phone calls. Th "Mansplained" how to install a windshield to me. Also, instead of doing their jobs, they take lots of smoke breaks. They don't return phone calls. They had my vehicle for 18 days for a recalled windshield and had the parts for 7 days and yet my car was still not repaired. They wouldn't give me a loaner so I was without a vehicle for 18 days. And then when I would call for an update both Kaleb and the managers dodged calls. Then they talk to women like they are stupid. More

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WARNING! !! If you are interested in buying a Hyundai do not shop here. They are not interested in selling you one. They are not interested in servicing your v !! If you are interested in buying a Hyundai do not shop here. They are not interested in selling you one. They are not interested in servicing your vehicle, honoring their commitments, being honest, or selling cars. This might be the longest review on YELP, however, I am trying to save the consumer, you, any stress. Their website is woefully behind and according to the newbie salesperson, they do not have any control over it, and do not really care what the website says. BIG STAR HYUNDAI's problems are at least three fold. Service - if you try to schedule a simple oil change, they are months away from being able to get to your vehicle. If your Hyundai installed tires are defective, you are responsible for the replacement. All 4 of my Pirelli performance tires installed by Hyundai were defective - tread separation. Service department referred me to Discount Tire and/or Pirelli as they were not original Hyundai parts. Does Hyundai make a tire? Service Part 2 - Apparently you cannot purchase an oil filter outside of Hyundai for the 2020 Sonata Limited. Therefor they offer three years free oil changes. I do not like the oil they use. I prefer synthetic or synthetic blend. So, I was told I would need to purchase my oil filter from their parts department. So, I did. The parts person physically got the VIN number from my vehicle, sold me the part. I took it to Valvoline to have the oil changed. They could not get the filter to fit my car. I called the parts department, spoke with the manager who promptly blamed me for getting the wrong part. I told him it was his employee that was responsible for the apparent wrong VIN and he quickly hung up on me. I called him back to see how we could rectify the situation and he told me I would need to come back to exchange the parts. I informed him that I could not because my car currently did not have an oil filter thanks to them. He said a few bad words, and told me that it would be about an hour until he could get the part to me. I was at a Valvoline station less than five miles from their shop. Advertisement - website - not accurate at all. Does not accurately reflect current inventory. Salespeople do not even know what is on the lot. I had an appointment with Theresa Ivie (spelling) to test drive a car. Things came up and I had to reschedule my appointment. I received a call from Theresa confirming my appointment. I drove over 30 miles and was early for my appointment. Theresa did not meet me, another sales associate did, Erin saying that Theresa told her to meet me. Of course she did. Erin asked what I was interested in, I told her, she proceeded to tell me that she sold that vehicle early that morning. I would be OK with that if they had called me to inform me that the vehicle was sold so I could avoid making the trip. Erin did not even attempt to show me any other cars. = they do not want to sell you cars. I asked her if there were other cars from the hybrid I was interested as in the Elantra Limited. She condescendingly replied, "I told you we do not have any Hybrid Limiteds on the lot." Not what I asked. So I tried to explain it to her that it was a different vehicle. I told her the website listed at least 6 of the Limiteds. She looked it up, and said the website is operated by a sub contractor and they are never right. I will write a separate review about the sales department later. A couple of days before my visit, the sales manager contacted me to confirm my appointment and to verify that I was interested in the $250 gift card. I assumed it was a legitimate gift card, Visa, HEB, something like that. Turns out it is a glorified coupon book/card. You know, like the boy scouts sell for jamboree only in gift card form. = worthless. When this place was Ron Carter it was OK. I purchased many Hyundai's there. At least five from the same salesman who no longer works there. I think he saw the "Big Star" writing on the wall and quit, or was too qualified and got fired intentionally. Needless to say, I am not buying from them again. Probably not going to buy another Hyundai. More

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