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Arin Robeson
27 Reviews
27 Reviews
Write a ReviewDealership Experience
3 yrs, 3 mos
Languages Spoken
English
27 Reviews of Arin Robeson
April 30, 2024
A Den of Thieves and a Brood of Vipers I wish I had read the FB reviews BEFORE I walked into this den of thieves and began to purchase a car with this brood of vipers. I am leaving this one in hopes of read the FB reviews BEFORE I walked into this den of thieves and began to purchase a car with this brood of vipers. I am leaving this one in hopes of saving someone else from getting bitten. The concept of full transparency was not present during the sales process. My affable yet lethal salesperson, Arin Robeson kept the conversation going while moving me along the process. They proceeded to use the old pickpocket trick - create a distraction to the right while your pocket is being robbed on the left. After the sale, I tried to call my salesperson, Arin, to discuss my concerns. Upon research, the “seamless”/ “easy” options she advised as viable solutions do not pan out as “easy” or “seamless” as described during our transaction. To this day, we somehow are still “unable” to connect and talk about my concerns. When I went to pick up my plates, I had the chance to see the head pit viper, the New Car Sales Director, Paul Hewitt. I voiced my concerns, and he made promises that were never honored. My calls seem to always end up in voicemail. My affable saleswoman was mysteriously away from her desk during my 60+ minute visit. Arin Robeson, with her affable demeanor, is strategically placed at the first desk of the dealership. However, make no mistake, she is a willing participant in the hunt and kill. This experience confirms there is NO honor among thieves. I don’t know if such sneaky business practices are standard at all Big Star’s dealerships. However, at this dealership, it seems down to a science. Even though I do love my Hyundai, Big Star’s terrible new car sales experience has significantly dulled the excitement of the new car. I wish I had purchased at Sterling-McCall Hyundai, Weisner Hyundai, or Humble Hyundai. I hope this message encourages you to safeguard your new car experience and visit a dealership not operated under the Big Star name. More
by N. Best
Other Employees Tagged: Paul Hewitt
Helpful 
April 30, 2024
Good experience, but way too much waiting between actions. Total purchase time line was over 3 hours. Vehicle was. In excellent shape, but Nav system was not completely activated. Had to go back actions. Total purchase time line was over 3 hours. Vehicle was. In excellent shape, but Nav system was not completely activated. Had to go back later in the week to get it working completely. More
by DLBECKER13
Verified CustomerOther Employees Tagged: Dyiamond Jones
April 26, 2024
Arin and Nick were great from the moment we met until the plates were placed on the vehicle and I drove away. Nick followed up just to make sure I was happy with my purchase and to let me know I could always plates were placed on the vehicle and I drove away. Nick followed up just to make sure I was happy with my purchase and to let me know I could always reach out to him....OUTSTANDING More
by rrowe1925
Other Employees Tagged: Nick Hernandez
April 16, 2024
It was very the most disappointing experience one could have on a car purchase. I was promised to have the first monthly payment reimbursed which I have already paid 4 and keep hearing from Sales person have on a car purchase. I was promised to have the first monthly payment reimbursed which I have already paid 4 and keep hearing from Sales person Aren Roberson and Customer Service Manager DeeDee that they are still pending general manager to sign the check. Such excuse would make sense on the first few weeks but after 3 months I can’t think they are nothing but a scam dealership where they promise anything on the sales process and will care less after you have the finance paperwork signed. More
by Roberto Sergio
Other Employees Tagged: Customer Manager DeeDee
March 29, 2024
I had a positive experience working with the people at Big Star Hyundai, I would highly recommend them to friends and family and am so grateful that I chose them! Big Star Hyundai, I would highly recommend them to friends and family and am so grateful that I chose them! More
by briannaluna1995
Other Employees Tagged: Maria Cauich, Jesus Campos
March 24, 2024
Smooth and easy deal. Great salesman that was easy to work with and easy to have conversations with. Great salesman that was easy to work with and easy to have conversations with. More
by kaceymccoy330
Other Employees Tagged: Adrian Chapa , zzGabriel zzCruz
January 22, 2024
I recently purchased a car from Big Star Hyundai, and my overall experience has been nothing short of a nightmare. While the salesperson was pleasant, the false advertising of the vehicle price resulted in overall experience has been nothing short of a nightmare. While the salesperson was pleasant, the false advertising of the vehicle price resulted in unexpected fees totaling over $10,000, conveniently undisclosed during the purchase process. Moreover, the financial advisor's insistence on not allowing me to use my credit union, coupled with threats of further price increases, left me feeling manipulated and pressured into accepting unfavorable terms. Immediately after driving off the lot, the car exhibited severe shaking issues on the freeway. Despite returning to the dealership, the initial diagnosis of "off-road tires" turned out to be a farce. It was later discovered that the car had a serious problem known as death wobbling, a safety concern that the dealership was ill-equipped to address since they specialized in Hyundai vehicles. To add insult to injury, promises of reimbursement for repairs were shattered when the dealership refused to cover the entire bill from the Jeep service center, leaving me with unexpected out-of-pocket expenses. The lack of accountability and unfulfilled commitments have left me deeply dissatisfied with my purchase and overall experience at Big Star Hyundai. I strongly caution others to thoroughly scrutinize every aspect of their dealings with this dealership, as my experience raises serious questions about their transparency, integrity, and commitment to customer satisfaction. More
by jtheragood
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