Kirk Linderer | Page 38

Our first experience with Sapaugh and a very pleasant one! All involved were very helpful! John Hagedorn was so great and patient and got us a great deal! Thank you Paul and Donna Bulus one! All involved were very helpful! John Hagedorn was so great and patient and got us a great deal! Thank you Paul and Donna Bulus More

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UPDATE: After an initial poor experience with the Internet Salesperson, Megan, the management responded strongly to try to correct the situation. Joe Clemens and Kirk Linderer both contacted me to d Internet Salesperson, Megan, the management responded strongly to try to correct the situation. Joe Clemens and Kirk Linderer both contacted me to do the best they could to come close to the mistaken deal made by Megan. When that couldn't happen, they both bent over backwards to try and find me a comparable vehicle for the same price. They stayed in touch and really went the extra mile. In the end, I chose a different vehicle, but it wasn't due to anything Joe or Kirk did. After seeing how they handled the situation described below, I would recommend the dealership. If you have any problem at all, contact Joe or Kirk immediately. There are good people at Sapaugh, I just didn't run into all of them on my visit. Stay away. Employees are careless, uninformed and unapologetic. I contacted the internet sales department and was connected with Megan Cates. I told her I was interested in an Acadia and asked for a price. She called me promptly and knocked the price down by $1,000 and told me there was an additional bonus Customer Cash available in the amount of $3500. She asked me to fill out a credit app and send info about my trade. I did and once she processed it, she called back to tell me I qualified for 0% financing on the price quoted. My antenna went up because usually those are not combined. I thought maybe it was a relatively low mileage vehicle and classified as a demo to qualify. On the Sapaugh website, the incentives list 2011 vehicles so it appeared legit. I asked Megan directly to verify everything she told me and she emailed the offer. She confirmed, with the only variable being the trade in. I drove to Herculaneum and before I arrived, I got a call from Greg Jones who told me he would have the vehicle ready when I got there and get me in and out as fast as possible. My credit app was completed, they had my stats on my trade in, so it was just supposed to be a quick evaluation and signature. When I pulled in, Greg was friendly but told me one of the other employees took the Acadia home. Megan did not tell anyone about the purchase and it was driven off the lot. I heard Greg talk to the person on the phone and say, just give me a chance to run the numbers implying that the person may not have to return. That is when I knew something was up and in hindsight, Greg knew what was about to happen. He took my car and offered me 5k for it (Megan offered a minimum of 3200, so I was initially happy). Then Greg did a rundown of the sale price, less 5k, bringing me to about 2k higher than quoted. That is when Greg took out the email from Megan that ran down the numbers and said he could not do what she promised. To Gregs credit, there was no bait and switch, he knew it was all her fault and told me she was new and did not understand everything. I told him I asked her to confirm with a manager. He had no explanation but said it would be good for me to call her. He was apologetic but said the deal was not going to happen. I called Megan and told her I was upset and asked how she could get it so wrong, even after asking for help. She apologized and I told her I was upset that she wasted my time and gas after I had her offer in writing, supposedly verified by a manager. I said she could at least compensate me for the drive down and wasted time. She would talk to her manager, Jake. Greg went to get my keys and was very apologetic. He was the only professional I ran into. He asked if she was going to call me back and I told him she did not say, just that she would talk to Jake. Then I noticed Jake just sitting at a desk, about 10 feet away. I walked over to him and asked him if he talked to Megan. He said he did and that I yelled and screamed at her. I told him I made the call 10 feet away from him and asked him if he heard any yelling. His only reply was, Well, that is what she said . Obviously, Megan has trouble with the truth. Jake could barely be bothered to look away from his computer or make eye contact. No apology. Just utter annoyance. He sighed and just said, what do you want me to do . I asked for gas. In a very annoyed tone, he told Greg to take care of it, then put his eyes back on his computer. I was too upset to say anything more and just walked out. Greg pulled up, sincerely apologized again and I drove off. Sapaugh management does not care if employees understand how to quote inventory or what it means to put something in writing. The manager on site did not care and the General Manager who was contacted did not bother to respond to my complaint. Stay away. Their written word means nothing. More

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I have purchased a lot of new cars in my years. The experience that I had at Sapaugh in general and specifically with David Isaac and Kirk Linderer was nothing short of exceptional. No stress, no back experience that I had at Sapaugh in general and specifically with David Isaac and Kirk Linderer was nothing short of exceptional. No stress, no back and forth, etc. Just honest up front conversation leading to a great deal. Thanks to the entire Sapaugh family of employees. More

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Ken Reece was very professional and curteous. Whenever I would call him and he was with a customer, he would always call me back within 15 minutes. Ecellent customer service. would call him and he was with a customer, he would always call me back within 15 minutes. Ecellent customer service. More

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After having an undesirable experieince at another St.Louis area dealership, we decided to take our business to Sapaugh. Within a relatively short period of time, our salesman, Kurt, was able to find St.Louis area dealership, we decided to take our business to Sapaugh. Within a relatively short period of time, our salesman, Kurt, was able to find us the Equinox we wanted. Kurt made the (sometimes) frustrating experience of buying a new car much more enjoyable and pleasant. Both my husband and I thank you, Kirk and the entire Sapaugh team!!! We would definiately recommed Sapaugh.. More

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My wife wanted a Cadillac SRX and wanted white with a certain interior color combination. With the availability of the 2011 models with the color combination and packages of what wanted being very few, S certain interior color combination. With the availability of the 2011 models with the color combination and packages of what wanted being very few, Sapaugh searched neighboring dealers and found the vehicle we wanted, made a dealer trade for it so that we could travel just a few miles to their dealership for the purchase. They were very understanding of our wants and needs. Everything was seemless on our end and we thank them very much for making this truely convenient for us. Thank you to Sapaugh and Kirk Linderer for being so friendly and for giving us a great deal. Scott A. Held More

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