Kin Kwan

Efficient courteous and informative and quick in returning my car. The service tech kept me up to date on my servicing returning my car. The service tech kept me up to date on my servicing More

Helpful 0

Report | Print

Good experience again! We brought in our Lexus for its half yearly tune-up. Ken Kwan greeted us by our name, and made us feel very welcome. He let us know the specifics of w We brought in our Lexus for its half yearly tune-up. Ken Kwan greeted us by our name, and made us feel very welcome. He let us know the specifics of what they would do to the car, and got us a loaner very quickly. The car was done in a very reasonable amount of time. When we were just about home, we realized we had left the car key at the counter. Since I had mine in my purse, it started up, and we didn't think about it. We live about 20 miles away. We called them hoping they could mail it. Ken got on the phone, and said he'd drop it by our house, since he goes our way home. We thought that was very commendable and couldn't be more pleased. If more people were kind and thoughtful as Ken, it would be a better place to live. More

Helpful 0

Report | Print