Kim Kreuter
Kim Kreuter at My Auto Import Center

Kim Kreuter | Page 7

Service Appointment Coordinator

My Auto Import Center

1860 East Sternberg Rd.
Muskegon, MI 49444

4.5
79 Reviews
4.5

79 Reviews

Write a Review

Industry Experience

10 yrs, 3 mos

79 Reviews of Kim Kreuter

July 22, 2021

Dealership Rating
Employee Rating

It was My first visit here and everyone was so accommodating and helpful. Nice, clean waiting area. Great communication! Will definitely use for future service needs. More

by lisawylie66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 27, 2021

My Auto Import Center responded

Thank you for the five-star review! We love hearing you were given exceptional customer service. Thank you for trusting our team at The My Auto Group and My Subaru of Muskegon with your business!

July 21, 2021

Dealership Rating
Employee Rating

Went well except my Sirius radio still does not perform well. I was expecting this to get fixed. I’m disappointed to say the least. More

by David Paulsen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Heather Mattice, Olivia Kasper , Leto was great !!!

Jul 27, 2021

My Auto Import Center responded

We are very very sorry to hear you were not given exceptional customer service during your last visit. Please contact our Service Director, Javid Zahir, via email at jzahir@themyautogroup.com or our Assistant Service Director, Jim Pruitt at jpruitt@themyautogroup.com so we may remedy this situation. We value your business and hope to improve upon your experience.

July 19, 2021

Dealership Rating
Employee Rating

The employees greeted me and offered me a shuttle service when I asked if there were stores nearby. I was so surprised, and used the shuttle service; it was a nice service. The employees were so considerate More

by npenny12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 20, 2021

My Auto Import Center responded

Thank you for coming all the way from Grand Rapids to Muskegon to visit our dealership! Thank you for the awesome five-star review and for trusting The My Auto Group with your time and your business!

July 17, 2021

Dealership Rating
Employee Rating

Next day oil change. Car was ready before I finished my cup of complimentary Keurig. Super friendly greeting. Super nice waiting room amenities. Love my Subaru team. More

by DOUGDMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Heather Mattice

Aug 02, 2021

My Auto Import Center responded

Thank you for the five-star review. We love hearing you were given exceptional customer service and that you were pleased with our dealership's amenities. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 16, 2021

Dealership Rating
Employee Rating

Very good service. Got my car done in less time than expected. Service staff were very informative, friendly and helpful. Comfortable waiting area. Well done! More

by Bigj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 02, 2021

My Auto Import Center responded

Thank you for the kind review. We love hearing you were given exceptional customer service and that our team was informative, friendly and helpful. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

July 05, 2021

Dealership Rating
Employee Rating

Friendly people. Good service. I was happy to bring my Subaru to the dealership to have my Takata airbag replaced. The service was performed quickly and efficiently. More

by Screen name
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Aug 02, 2021

My Auto Import Center responded

Thank you for the kind review. We love hearing you were given excellent customer service and that our team was friendly and efficient. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business.

June 28, 2021

Dealership Rating
Employee Rating

Very courteous very timely and answered all my questions and concerns that I had More

by tommeyer.maude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 28, 2021

My Auto Import Center responded

We are so happy to hear you were given exceptional customer service during your most recent visit to The My Auto Group. Thank you for the five-star rating and for trusting our team with your business!

June 20, 2021

Dealership Rating
Employee Rating

I was disappointed in the number of times I complained about a vibration from the rear end. The service technicians said it was the tires but, rotating the tires didn’t change the location of the vibratio More

by PFD1790
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jun 24, 2021

My Auto Import Center responded

We are very sorry to hear you were not 100% satisfied with your most recent experience at our dealership. Please contact our Service Director, Javid Zahir via email at jzahir@themyautogroup.com or Assistant Service Director, Jim Pruitt at jpruitt@themyautogroup.com so we may remedy this situation. We look forward to hearing from you.

June 11, 2021

Dealership Rating
Employee Rating

I was meant at the garage door by a man named BYRD. What a nice gentleman. I just felt like I was welcomed by an old friend. The service was done in a timely manner. I was quite satisfied. I enjoyed the po More

by DRSCHOFIELD1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Byrd Harderman Jr

Jun 15, 2021

My Auto Import Center responded

Thank you for the five-star review! We love hearing you were given exceptional customer service from Byrd Harderman and the rest of our service team at The My Auto Group. Thank you for trusting our team with your business!

June 09, 2021

Dealership Rating
Employee Rating

I love this dealership! Everyone is so welcoming. I am asked by at least a half a dozen people if I have been helped or need anything. Way better experience than at the Grand Rapids location. More

by J.KROLL27
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Jun 10, 2021

My Auto Import Center responded

Thank you for the five-star review! We love hearing you were 100% satisfied with your most recent visit to our dealership. Thank you for trusting The My Auto Group team with your business!

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