Kevin McConnell | Page 2

Peter and Mac in service always do an excellent job. I waited for a B Service and they had me on my way in 90 minutes… with a car wash too! Best dealership service department in Annapolis! I waited for a B Service and they had me on my way in 90 minutes… with a car wash too! Best dealership service department in Annapolis! More

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Why am I a happy Mercedes-Benz owner? Because Alex Clothier is my Service Advisor. Because Alex Clothier is my Service Advisor. More

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I had a great experience with purchasing my 2021 CLA 250. Chris customer service was superb! He was knowledgeable, patient, detail oriented and provided quality service with a smile. I was in my new car with Chris customer service was superb! He was knowledgeable, patient, detail oriented and provided quality service with a smile. I was in my new car within 3 hours. The entire experience at Mercedes Benz, Annapolis was great everyone is friendly and willing to assist you. I highly recommend you visit this location and ask for Chris. More

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Kevin and his team are THE BEST! I have been a customer for years and am always provided with first class service. I will not take my car to any other provider! I know Kevin will always give me honesty, re for years and am always provided with first class service. I will not take my car to any other provider! I know Kevin will always give me honesty, respect and impeccable results! More

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This is our first review for our Service Experiences at Mercedes-Benz of Annapolis. Our family has relied upon Sean Engelhard for his careful attention to the performance and service of our many Merced Mercedes-Benz of Annapolis. Our family has relied upon Sean Engelhard for his careful attention to the performance and service of our many Mercedes over many years. He listens intently to our descriptions of "strange" ailments, thoughtfully analyzes possible causes based on his own deep experience, finds the right tech to continue the diagnosis and fix the issue, then follows up with us in his own clear way, with a smile. Hard to find anyone else that thorough, anywhere. His management, Rodd Bowman and 'Mac' McConnell, are always there to pitch in, too, when he needs help with getting management or tech support attention at MBUSA or in Stuttgart. And, they've been called on several times for us. So, we see your Service Team as a smoothly running machine that always delivers. More

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Sean Engelhard and Sarah Sroka are total assets to the service department at Mercedes-Benz of Annapolis always willing to do whatever it takes to keep a client completely satisfied. Managers Rodd Bowman a service department at Mercedes-Benz of Annapolis always willing to do whatever it takes to keep a client completely satisfied. Managers Rodd Bowman and Kevin McConnell are always available to respond to any customer need large or small. More

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I purchased my last few cars from a terrific salesperson named Casey Duffy at Mercedes-Benz of Annapolis. Casey is professional, honest and easy to work with. I am completely satisfied with Mercedes-Benz o named Casey Duffy at Mercedes-Benz of Annapolis. Casey is professional, honest and easy to work with. I am completely satisfied with Mercedes-Benz of Annapolis and Casey and would recommend that when you are in the market for a new or pre-owned car you visit Casey or give him a call. More

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Totally professional and 1st Class I loved the professional experience! I have had three Mercedes in the past and am so happy to be back! Mercedes of Annapolis made the whole process I loved the professional experience! I have had three Mercedes in the past and am so happy to be back! Mercedes of Annapolis made the whole process absolutely painless. My Sales Associate Andrew Gallagher was professional and very knowledgeable about the different models. The manager and the financial executive were all very pleasant and helped to make the transaction as quick and efficient as possible. The showroom was well stocked with a variety of all the models. Even the "car runner" were super friendly and professional. I would highly recommend Mercedes of Annapolis to other buyers. More

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Amazing service The service team, Chuck, Keith, and Kevin took care of my tire noise issue, and kept the car over a longer period to get it addressed. They are the pl The service team, Chuck, Keith, and Kevin took care of my tire noise issue, and kept the car over a longer period to get it addressed. They are the place to take your Benz to, new or used, as they pay attention to every detail. My salesman Jeff Sunstrom and the general manager also followed up with the service department to see what could be done, as it was a brand new car. Great service, beats every visit i made to bmw service departments, coming from 4 bmws. More

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impeccable customer services Chuck Leymen, Service Rep., Dave Brady, Service Rep, Kevin McConnell, Management, Ben, Mechanic and Terrace, Roadside Assistance are truly wonderful p Chuck Leymen, Service Rep., Dave Brady, Service Rep, Kevin McConnell, Management, Ben, Mechanic and Terrace, Roadside Assistance are truly wonderful people to work with and they all have impeccable customer service. They have been professional at all times and will go out of there way to ensure you get the best service. I have been a customer since 2013 and am more than please with the service I have received at Mercedes-Benz Services Center of Annapolis.. Thank you, Wanda L. Bundy More

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