Kevin Ihlefeld | Page 2

Great job. Always attentive. Good experience. How is that. The word counter does not work Always attentive. Good experience. How is that. The word counter does not work More

by MIKE_R_HOWELL Verified Customer Verified Customer

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Great customer service at Martys GMC always pleasant and helpful we have been going there for over 15 years now helpful we have been going there for over 15 years now More

by Sheryl Verified Customer Verified Customer

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I chose Martys to replace my transmission because this is where I bought my truck and they were on par with other prices I was fielding while searching for someone to do the work. I was told they would diagn where I bought my truck and they were on par with other prices I was fielding while searching for someone to do the work. I was told they would diagnose it in about a week and the work would take about a week after that. I was happy to get a call to say the truck was finished within a week which is the best part of my interaction with Marty’s. I was contacted and told that my truck was ready to be picked up and was driven 1.5 hours to get it. When I arrived I paid the bill and spoke with the employees in the service center and was directed to my truck. When I got into my truck it was a mess and wreaked like a mechanic shop… I thought this was somewhat understandable at first but then I started my truck to find the check engine light was on and my driver rear tire was at 13psi… I went back into the service center to report my findings. I was told that the tire must’ve lost pressure “after they pulled it out of the shop”. Little did they know I had been receiving low tire pressure alerts on my GMC app for 4 days while they had the truck. I was also advised that the check engine light “must've came on after they parked the vehicle” as well and that it was not on when the work was completed. I demanded they pull the vehicle back in and assess it. I was told that they close at 6pm and they “would see what they could do before 6”. I explained that I had driven over an hour and was not leaving without my truck in the condition that I was told it was in a.k.a. DONE…. I left the dealership to run an errand and was called back by the employee I had been dealing with. He explained that the check engine light was fault codes from disconnecting and re-connecting the battery and that they refilled the tire. I returned to pick up the truck and have not had an issue since. The end result was what I paid for but the attention to detail was seriously lacking. To not notice the tire pressure and the check engine light when the truck was allegedly test driven after the work was done is not acceptable when spending $7k. I expected the vehicle back with no warming lights and air in the tires… doesn’t seem like too much to ask for to me. Also in the past when I’ve had work done at a dealership I’ve received the vehicle back having been detailed… I’m aware that this is a complementary service that some dealerships offer and maybe Marty’s doesn’t but once the other issues popped up it was just too much. $7k is a lot of money especially when less than 4500$ of it was parts. For 2500$ worth of labor it is my opinion that MUCH more attention should be paid to their customers. My first interactions with Marty’s were not good either my first ever interaction was at 18 y/o, I walked in with a truck in mind that I was aware that I could afford. The first salesman I met was Paul Malley, Paul asked if he could help me and I told him I was there to purchase or lease the truck I had in mind. Paul legitimately laughed and told me there’s no way I would get financing for said vehicle and told me he would help me looking at used vehicles... I humored him and spent about 5 minutes with him before I left and called to complain about him. I spoke with the manager Kevin who apologized profusely and actually set me up with Derek Izzo who leased me the exact truck I was there for in the first place the following week. A few weeks after I leased the truck they called me to explain that they had messed up the paperwork and requested me to return to sign new paperwork… The manager stated the paperwork that I signed stated that I leased the vehicle for 15k miles per year but that the price agreed upon was for 10k miles per year. After speaking with an attorney I was advised that the ball was in my court and that they would have to honor the signed paperwork if I decided to “stick it to them”. I opted to do the right thing and sign the new paperwork but at this point I am done with Marty’s… Figure it out. More

by Laytin.reis Verified Customer Verified Customer

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The service department was very knowledgeable and knew what it would take to complete my application to finish the job right what it would take to complete my application to finish the job right More

by CRYONIC316@aol.com Verified Customer Verified Customer

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Salesman was great. Made sale process easy. Would consider returning to the dealership.thank you. Made sale process easy. Would consider returning to the dealership.thank you. More

by STWHITECO Verified Customer Verified Customer

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My salesman was very professional and thorough while explaining the features of the vehicle. He is the reason I purchased the vehicle from this dealer. explaining the features of the vehicle. He is the reason I purchased the vehicle from this dealer. More

by BFORNEY0 Verified Customer Verified Customer

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Great experience! I would most definitely recommend Marty’s to family and friends for an easy and stress free car buying experience. I would most definitely recommend Marty’s to family and friends for an easy and stress free car buying experience. More

by ABIGAIL.REED Verified Customer Verified Customer

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Awesome elope great to work with no pushy, Made purchasing a new truck non. Stressful, purchasing a new truck non. Stressful, More

by ROBERT.MANCINELLI Verified Customer Verified Customer

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Great timely service with updates throughout. Very clean waiting area with snacks and water. The services started ahead of schedule and finished early as well Very clean waiting area with snacks and water. The services started ahead of schedule and finished early as well More

by Sfchilicook Verified Customer Verified Customer

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Purchased a 2017 Denali with extended warranty . Three months after purchase, the transmission let go. After a few phone calls, I was put in touch with the right person, Kevin Ihlefeld, the general Three months after purchase, the transmission let go. After a few phone calls, I was put in touch with the right person, Kevin Ihlefeld, the general manager. He arranged a loaner vehicle and set up the transmission replacement. I am happy with the results. Thank you Kevin! More

by CJLEARY12 Verified Customer Verified Customer

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