Kevin Harper | Page 19

Purchase of a new vehicle From the moment we entered the building, Kevin made us feel welcome and appreciated. Everyone inside was polite, insightful and courteous. I could tel From the moment we entered the building, Kevin made us feel welcome and appreciated. Everyone inside was polite, insightful and courteous. I could tell that Kevin was slightly nervous, I'm not sure if it was because he was new, but he will surely overcome that in the future. It was a pleasure doing business at Rusty Wallis and we look forward to working with Kevin in the future. Thank you Thank You!!!!!! More

Helpful 0

Report | Print

Great group of people and love Rusty Wallis The guys were very helpful and attentive to all my questions and needs. Very patient and considerate of my questions and concerns. The guys were won The guys were very helpful and attentive to all my questions and needs. Very patient and considerate of my questions and concerns. The guys were wonderful! More

Helpful 1

Report | Print

Bad in used cars. I went to buy a used car one day and planned to trade in my current car. I told them what I owed which was about half of its reasonable value. The I went to buy a used car one day and planned to trade in my current car. I told them what I owed which was about half of its reasonable value. They gave me an offer for my car which was less than what I owed. And, their offer for my car was several thousand less than other offers I received for it. The sales guy was decent, FYI. However, the finance guys know every penny of every deal so I believe this was a purposeful attempt to give me what would be a very bad deal. I walked out and bought a similar car at another dealer. In that deal, a reasonable offer was given for my car and the deal went very smoothly. More

Helpful 1

Report | Print

Did what he said he was going to do. I have purchased many cars in my lifetime, and have dealt with dozens of car dealers. I have to say that this was the quickest, easiest, car buying e I have purchased many cars in my lifetime, and have dealt with dozens of car dealers. I have to say that this was the quickest, easiest, car buying experience I have ever had. Even with a few credit issues, I was in and out, with the keys in my hand, in only a couple of hours. While I know that others were involved (i.e. Finance), I know that the majority of the credit goes to my Sales Consultant, Kevin Harper. From the start I told him what I wanted, and where my payments needed to be. He told me that he would explain my situation to Finance and get my deal done, and that is what he did. Because of my experiences with other dealers, I kept waiting for the hammer to fall and the rate and payments to go up, but that never happened. Very happy with my purchase, and my experience with Rusty Wallis. More

Helpful 0

Report | Print

set up for failure I visited this location on 6/15/15. I was immediately shown cars that were in my "range" as far as price. I was given keys to test drive etc. After ab I visited this location on 6/15/15. I was immediately shown cars that were in my "range" as far as price. I was given keys to test drive etc. After about 6 hours of debating on the car I liked, I made a decision,then I was given a reason on why that wouldn't be possible so I was steered in another direction where another decision was made and paperwork was drawn up for. I was told the car would be delivered to me the next day after I obtained full coverage insurance.The next day I'm texting the car salesman I was dealing with asking specific questions about the car and the status and I recieve little to no response....then he calls me saying no banks would approve me without $3000 down. Now this is bazaar because the day before they offered me a deal with 0 money down and this and that. I wasted so much time dealing with this place and it has turned out to be my worst experience to date. Words can't describe how dissatisfied I am with the experience and the protocol. More

Helpful 2

Report | Print

Buying Experience My son Alex had been to the dealership earlier in the day and spoke to Bernard. We went after I got off of work to make a deal. The manager Mike And My son Alex had been to the dealership earlier in the day and spoke to Bernard. We went after I got off of work to make a deal. The manager Mike Anderson, would not make a deal over a $300 difference, telling us he would prefer to take his chances selling the vehicle at auction. We left, as we felt very strongly that a $300 reduction in price was not asking too much. My sons called the dealership back to see if we could get the $300 reduction, and once elevated to the General Manager we were asked to back in and make the deal we originally had requested. Bernard and Kevin were great. The matter was out of their hands at this point. Quite honestly, the rating of my experience would have been very poor if it were not for John Haddock. He is very personable and professional. He is a terrific representative for Rusty Wallis More

Helpful 1

Report | Print