Kevin Eaton | Page 13

Everthing was Great until! My Experience started off great I spoke to Brook LeClerg regarding an e price for a 2018 Honda Accord sport and EX model that she emailed. I explain My Experience started off great I spoke to Brook LeClerg regarding an e price for a 2018 Honda Accord sport and EX model that she emailed. I explained what I wanted fair price and less hassle she was great on the phone.. I arrive for my appointment that I scheduled, I didn't return phone calls confirming so I was not setup with the bait and switch xx. I was approached in the lot by Jason Costantino, before you read any further HE IS THE MAIN REASON I BOUGHT THE CAR!. Great attitude I was upfront he understood what I wanted for a car and price point according to the e sale.. I cant say perfect because who is actually perfect.. I would recommend asking to work with him on buying car he has to do his job of course but you feel like your not getting the arrogant sale guy.. I had a bad experience before with another salesman at silko who still works there 10 years ago and glad he didn't come outside because I would have left. They honor the price on the e quote but you have to read the fine print because there is always a hitch. To qualify states it in there e price has to be a Honda finance not through Honda but there financing.. I was upfront and told him that Silko was my second choice. I had my preference but I made an appointment and I like to keep my word.. Now on to financing again Melissa Barr she is the Finance manger there and she basically is doing her job trying to sell you protection and warranties she very patience. I challenger her on everything, seeing that my credit dip and I am responsible for that. she was great to deal with very down to earth and again just doing her job. Well here we go I notice there was an added entry on my purchase and sales that I had signed earlier I was upset. I said how could someone add something after I signed it. I demanded he come and see me .. first my sales guy try to smooth it over I said no bring him here! because he has to answer for this. In comes KEVIN EATON beware cocky SOB really read his reviews. I asked why was this added after I signed the xxx.. After we went back n forth he said look at the time stamp on the paper I said what! only one sheet was time stamped the one he added additional info to was not.. Then he said LOOK ITS HERE IN ENGLISH READ IT.. I said xxx I lost it this is not something anyone should say in the line of business he is in... He said since you swore at me we cant just forget the deal. I paused for 1 second and guess what tuff guy knew he messed up he tried to apologies that means nothing to me when you extremely unprofessional providing a service when there are dealers everywhere and the comment he made again there should be no tolerance for it.. So cocky tuff guy left I bought there car. Again Jason Costantino was the only reason I bought the car I was even late to pick it up he waited he still did the final walk through after they closed he went above and beyond and this should not go unnoticed.. I was very polite made jokes we had a great time until Kevin Eaton came in the picture.. I believe that no one should lose there job when they do a fair job we all have off days.. This guy tho should not be allowed anywhere near a professional environment.. when your financing over 27 thousand dollars there should be a professional atmosphere and nor tolerance for what he said as a so called manager.. what is he telling his employees at the end of the night? How can he reprimand an employee when he cannot be professional. His xxxx poor attitude and comments should not be allowed in a multimillion dollar company.. I will follow up with corporate because this should not be swept under the rug.. Silko needs to address this behaviour.. More

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