Kevin Czyzewski

I took my car in because the rear camera, side camera, and apple carplay stopped working. They also asked if I wanted a complimentary AC Check, which I agreed to. After waiting 1.5 hours they came out and and apple carplay stopped working. They also asked if I wanted a complimentary AC Check, which I agreed to. After waiting 1.5 hours they came out and said I needed a new rear view camera $500, the apple carplay was fine, and about $2,100 for an AC Evaporator. When I inquired about the side camera he said let me go check. He came back and informed me I was right, there was a software update that needed to be performed and that fixed all the issues, its a good thing I assumed they were connected and pushed back on buying a new backup camera. I then went to drive away and my AC would not work. I turned around and came back. They looked at the car again, which was more of my time only to say I needed a new fan motor. I asked if they would take care of this since the car was in their possession when the motor suddenly stopped working? Kevin informed me they would not be. I asked to speak with a manager and was introduced to David T. He also informed me that things happen and I would have to pay for this. He also said this was something "Electronic" and they did nothing to cause the motor to not work since their AC inspection was visual. But they did do a software update, which could have also caused the motor to stop if it is "electronics" causing the issue. However, Honda on Grand elected to take no responsibility and said this was just coincidence that a motor was working fine when brought in and happened to stop working when it was returned to me. I used to be a loyal customer who did all my maintenance at the dealership. However, I will now be taking my vehicle in for service elsewhere and will purchase my next Honda from another dealer. More

by PFDAWSON Verified Customer Verified Customer

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Everything went very well. zzz zzz zzz zzz zzz zzz zz zz zz zz zz zzz zzz zzz zzz zzz zzz zz zz zz zz zz More

by HEATSINK_1956 Verified Customer Verified Customer

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Kevin was nice, pleasant and helpful. He wasn't a pushy salesman, just listen to why I was there which is nice. He wasn't a pushy salesman, just listen to why I was there which is nice. More

by APX76 Verified Customer Verified Customer

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Great integrity and service. They have taken care of my family very well over the years. They have taken care of my family very well over the years. More

by FRANKKRESZ Verified Customer Verified Customer

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Quick and complete maintenance service with NO surprise costs or extraneous auto needs. A pleasant surprise! costs or extraneous auto needs. A pleasant surprise! More

by CANDCSCHROECK Verified Customer Verified Customer

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Nice and friendly professional people they are very kind I definitely will be recommending all I definitely will be recommending all More

by banuelosm3352 Verified Customer Verified Customer

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Went in for an oil change didn’t get a car replacement but was taken home by a kid that works there who drives so recklessly was told the oil change would take 1 hour ended up taking a lot longer. Took i but was taken home by a kid that works there who drives so recklessly was told the oil change would take 1 hour ended up taking a lot longer. Took it in for the appointment at 11 am but didn’t get my car back until 3:30. My whole day was wasted stuck at home couldn’t even get some errands done. And on top of that they didn’t screw on the undercarriage metal cover on right so it kept scraping when I went in and out of my garage and also on speed bumps no matter how careful I was. Went in a few days later when I had time to get it checked and they wanted to charge me $350 for a new metal cover because the screw for the old one falls off… I asked if they had a new screw they said that the screw come with the new metal plate. Thanks so much! More

by lidjerrah Verified Customer Verified Customer

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Good service, and wait time appropriate. As someone who drives frequently, this is a must. As someone who drives frequently, this is a must. More

by victor8215 Verified Customer Verified Customer

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My next cars will always be Honda because of their service. The waiting room was clean and comfortable. I service. The waiting room was clean and comfortable. I More

by ededmac Verified Customer Verified Customer

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Everyone was outstanding at the dealership very professional my wife and I were very pleased thank you very much. professional my wife and I were very pleased thank you very much. More

by m.lemus2824 Verified Customer Verified Customer

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