Kevin Bragg

I bought a new Hellcat Redeye Challenger from Hill Kelly Dodge (HKD). Whoever installed my license plate used a power drill to do so, my wife witnessed the installation using the drill. They missed the hole Dodge (HKD). Whoever installed my license plate used a power drill to do so, my wife witnessed the installation using the drill. They missed the hole the screw/bolt was supposed to go in and created a new hole next to it. I now have a hole in my bumper that isn't supposed to be there. We called HKD and they offered us $100 for touch up painting the bumper. That isn't going to fix the hole! They refuse to call me back, and after dozens of phone calls and messages left, I finally spoke to the sales manager and asked for HKD's insurance information so that I can file a claim on their insurance instead of mine. I have a $500 deductible, but I shouldn't have to pay for damage that I didn't cause! The sales manager, Kevin Bragg, said, "we no longer wish to have you as a customer and will be refusing your phone calls from now on." He also accused me of fabricating the drill part of the story since he hadn't heard it before. I told HKD that from the very first phone call. Mr. Bragg’s wouldn't know since he never spoke to me. He also then stated that the offer had been $200 instead of $100. What I want: 1. I want my car fixed so that I can't tell there was ever any damage there to begin with - not with touch up paint (Mr. Bragg's suggestion) which won't work since there is a hole in the bumper. And ideally, I want it fixed so that it doesn't hurt the value of my car; and 2. I want an apology for the way I've been treated. I have done nothing wrong. I have been honest and told the truth which they claim I have not done. Nobody should be treated this way. They are at fault for damaging my car, and they've accused me of fabricating information. I've attached the picture of the hole. It is the smaller white-ish area next to the correct larger black hole where the screw/bolt is supposed to go. -Logan McInnis More

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It was an excellent buying experience on my new Ram Promaster City van from Hill-Kelly. My salesperson Greg King was easy going and made me feel at ease from start to finish. Thank you all ! Promaster City van from Hill-Kelly. My salesperson Greg King was easy going and made me feel at ease from start to finish. Thank you all ! More

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This place has the worst service department I have ever dealt with. I'm getting rid of my Jeep that I actually love because of the dealership how sad is that. Took my car in a week ago for the warranty w dealt with. I'm getting rid of my Jeep that I actually love because of the dealership how sad is that. Took my car in a week ago for the warranty work to be done that took 2 months to get the parts in on. 3 days in I called to check status because I hadn't heard a word, and was told hadn't gotten in shop yet, but would get it in shop the next morning hopefully done by afternoon, next day afternoon no calls so I call up to be told it's a 17 hour job so it's not done. The next day I'm told it will be ready Monday afternoon (a full week from when it was turned in) to find out only on Saturday when I wanted something from in my car that it's never been in the shop at all. Lies lies lies and zero communication skills. Supposedly my car is in the shop now and will take a few days. Maybe I'll have it by the weekend since todays only Monday More

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Superb service! Most of the deal was taken care of over the phone, which is a tremendous help for varying schedules. Top notch service, saving us thousands, compared Most of the deal was taken care of over the phone, which is a tremendous help for varying schedules. Top notch service, saving us thousands, compared to other local dealers. Our salesman, Will, was great! He met us at the dealership on his day off and completed a thorough rundown of the vehicle. I highly recommend Will and the entire Hill-Kelly dealership! More

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Great work they worked fast and got the job done in a matter of hours matter of hours More

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Buying experience was truly exceptional from ordering the jeep, keeping me updated on order status, to the actual delivery. Expectations were exceeded and my new Jeep Rubicon 392 is awesome! jeep, keeping me updated on order status, to the actual delivery. Expectations were exceeded and my new Jeep Rubicon 392 is awesome! More

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Terrific people to work with . Very patient and helpful even when I was having a bad day. I would highly recommend this dealership. Looking forward to my new dodge. even when I was having a bad day. I would highly recommend this dealership. Looking forward to my new dodge. More

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Was a great deal on the car. There was one little issue afterwards but it was cleared up fast after I called them about it. afterwards but it was cleared up fast after I called them about it. More

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Super excellent service and made for an exceptional buying experience. This is my third purchase from Hill Kelly and I will be back for my next purchase. buying experience. This is my third purchase from Hill Kelly and I will be back for my next purchase. More

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easy to work with and they got me to a price I could afford. shopped online and found the truck I needed and they worked with me and took care of me , and with everything going on in the world today covid 19 res shopped online and found the truck I needed and they worked with me and took care of me , and with everything going on in the world today covid 19 restrictions they were all there for me, to get me going. no hassles just taking care of me. I live in Mississippi and it is a good drive over to them, I really feel I will be back to shop again with hill Kelly Dodge. More

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