Kerwin Ruiz | Page 2

Great work. Completed work faster than anticipated Staff (shuttle driver, receptionists) were courteous and professional Completed work faster than anticipated Staff (shuttle driver, receptionists) were courteous and professional More

by wegner2008 Verified Customer Verified Customer

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Friendly staff Went out of there way. No No no no no no no no No No no no no no no no More

by LEAHMIKE0 Verified Customer Verified Customer

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Quick, accurate and clear. Quotes were very accurate and helpful. The service and oil change was pretty quick and everything went very well. Happy to come back soon. Quotes were very accurate and helpful. The service and oil change was pretty quick and everything went very well. Happy to come back soon. More

by Ernesto Fernandez Verified Customer Verified Customer

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Awful the shuttle is a nightmare. They lost my appointment. Shouldn't have to return fir a recall. You knew why I was coming have the part in stock !! They lost my appointment. Shouldn't have to return fir a recall. You knew why I was coming have the part in stock !! More

by terrig1957 Verified Customer Verified Customer

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Knowledgeable and not pushy. Just advised what maintenance should be done going forward. Why two more? Just advised what maintenance should be done going forward. Why two more? More

by Cindy_53188 Verified Customer Verified Customer

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Fin. As expected. I am tired of getting these text messages Please stop sending them As expected. I am tired of getting these text messages Please stop sending them More

by Sbruegge24 Verified Customer Verified Customer

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Drove down to my appt. oapt. roads only to find out they did not have my part. oapt. roads only to find out they did not have my part. More

by rjs-place Verified Customer Verified Customer

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In the moment I drove in the service department, it seem like there was nothing but chaos. After a while, and with little,if any greeting or direction, someone came up to tell me that somebody would be with like there was nothing but chaos. After a while, and with little,if any greeting or direction, someone came up to tell me that somebody would be with me in a minute. When I first met the service representative, I was startled that he was explaining to me that I should maybe want to pay for the next oil change for my new car because there was only 4 free and most people saved their free ones. What in the world was he talking about? And especially when I was on my first visit to this dealer. Also, I may want to get oil changes at 5,000 miles, not8,000. ( my sticker after I left says 8,000.) Then he showed me the waiting room where I was greeted by a large TV broadcasting FoxNews. One would think an intelligent business in this day and age would know better. Snacks were provided which was a nice touch along with a variety of cold/hot drinks. I got a crunchy granola bar which, after I opened it, crumbled all over on to the floor. It made we wonder what year they were purchased. Anyway, I am fairly sure I will not be back. Did I mention that my 8,000 mile new car check up…oil change and tire rotation took well over 2 hours?. I know you were busy but this is just way too long. I insisted that the other issues (minor) that I was having with the car be written in the file. Service guy advised me I had to make another appointment for anything other than the dealer agenda items. Suffice it to say, my 1st time visit was not satisfactory overall. More

by ALCRUMP7 Verified Customer Verified Customer

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The service department was brand new and really clean. Both the service advisor and the cashier were helpful and nice! Both the service advisor and the cashier were helpful and nice! More

by Maggie_Mayy Verified Customer Verified Customer

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Had to make 3 separate trips for a basic brake job, very frustrating. Will most likely try local mechanics or doing the work myself frustrating. Will most likely try local mechanics or doing the work myself More

by ZOH Verified Customer Verified Customer

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