Kenneth "Rags" Jones | Page 30

Service go a Recalled Part Car broke down and upon arrival the service department identified the problem and let me know there was a recall. Although towards the end of day, my Car broke down and upon arrival the service department identified the problem and let me know there was a recall. Although towards the end of day, my car was processed and I was given a rental at no cost. More

by FAHRAJ Verified Customer Verified Customer

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Oil change and service This is the second Honda Accord I have purchased from Wolfchase Honda and the service department has always been outstanding. Always very professional This is the second Honda Accord I have purchased from Wolfchase Honda and the service department has always been outstanding. Always very professional and extremely polite. Does not matter what question you ask or what type of help you need they will have the answer or help in any way they can. More

by JASONJACKSON860 Verified Customer Verified Customer

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Very efficient and friendly upon driving in. Didn’t especially like the construction situation at Wolfchase HONDA. Long walk back inside but wasn’t horrible. Waiting was abit too long. They ne Didn’t especially like the construction situation at Wolfchase HONDA. Long walk back inside but wasn’t horrible. Waiting was abit too long. They need to have coffee, drinks and some kind of food for customers if they are making them wait so long. Just a suggestion. More

by skshove Verified Customer Verified Customer

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I would have recommended fully until this last service. Yes, Wolfchase Honda Service is under construction. My bad experience had nothing to do with that fact. From the get go I felt like I was being sold u Yes, Wolfchase Honda Service is under construction. My bad experience had nothing to do with that fact. From the get go I felt like I was being sold unneeded service. I agreed to the transmission serice. He said it would be 89.99. OK I said. I was charged $20 more, which I disputed and was given the discount. I wasn't told it would also be an almost $50 labor fee. As with the changing of my windshield wipers. I wasn't told of the labor. I spent more than $100 that I was not prepared for. Then I went to clean my windshield on the way home to Jackson TN. There was no fluid to clean the windshield. Wolfchase has never forgotten that before in the 4 years I've owned this car. I checked the "check list". it said my windshield fluid had been checked and all was OK. Not true. It was empty before I got there and empty when I left. I got home on a Saturday and did not drive again until Monday. I found my battery was dead. I had to call AAA. Then 2 days later the same thing happened. It is hard to believe my battery problem wasn't caused by the worst service ever received at Wolfchase. I've always come back to where I bought the car. I think now I'll stay in Jackson. VERY disappointed. More

by lisa.rice43 Verified Customer Verified Customer

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3rd time is not a charm Have had a 2019 Honda Pilot for about 5 months. Video display system was not working properly. On 2nd visit, system finally changed. Then speakers sta Have had a 2019 Honda Pilot for about 5 months. Video display system was not working properly. On 2nd visit, system finally changed. Then speakers started crackling noise. Updated software. Still making noise and now video is goofing up again. ...so heading back for 4th time for These odd electrical issues. I’d avoid the Pilot until they solve these problems. Not just mine. Visit nhtsa website to see others with same problem. More

by MATTSDADALLEN Verified Customer Verified Customer

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Honda Service I purchased my car from this dealership so I have always gotten it serviced there. The service reps are always friendly and knowledgeable so I always I purchased my car from this dealership so I have always gotten it serviced there. The service reps are always friendly and knowledgeable so I always feel comfortable leaving my car in their hands. More

by SHANNELBRADLEY Verified Customer Verified Customer

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Went in and came back out So polite even though they were working on the service department I still got good Customer experience and it took like 30 mins to get my oil change a So polite even though they were working on the service department I still got good Customer experience and it took like 30 mins to get my oil change and tires rotated I was so happy I thought I was going to be for hours😇😇😇😍 More

by notorious25 Verified Customer Verified Customer

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Oil change multiple leaks Although the added expense was a surprise the fact that my c-rv was been worry free for 100,000 miles, it was due for a big hit Although the added expense was a surprise the fact that my c-rv was been worry free for 100,000 miles, it was due for a big hit More

by SALLYJAKEB Verified Customer Verified Customer

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Kenneth Jones Everyone has always been so professional and helpful. Kenneth has assisted me with both my service visits and he is most helpful and patient with all Everyone has always been so professional and helpful. Kenneth has assisted me with both my service visits and he is most helpful and patient with all my questions. More

by TOMMYE7000 Verified Customer Verified Customer

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Service center did the headlight DRL TSB quickly. Kenneth Jones ensured that the defective headlight was replaced quickly and under warranty (TSB). The people inside was very welcoming while I waited Kenneth Jones ensured that the defective headlight was replaced quickly and under warranty (TSB). The people inside was very welcoming while I waited for the repairs. They answered my questions about the newer car models. More

by bnlum.cn Verified Customer Verified Customer

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