Kenneth Lucas | Page 35

Very helpfull and friendly sales staff. The sales staff ( Hanny Hanien) worked with us to find the exact vehicle we wanted and were helpful in making the deal possible Just outstanding.. The sales staff ( Hanny Hanien) worked with us to find the exact vehicle we wanted and were helpful in making the deal possible Just outstanding.. More

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very smooth transaction from out of state, over the internet We dealt with Ken Lucas in the sales department when trading a vehicle from out of state over the internet.They gave us a great price for our trade ag We dealt with Ken Lucas in the sales department when trading a vehicle from out of state over the internet.They gave us a great price for our trade against the vehicle purchase from them.Ken was a fantastic communicator and we would certainly recommend him and this dealership with confidence., fabulous , experience ! More

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Great service from Geoff and Ken I can not say enough thanks to Geoff Kaleal. Initially we went for a routine service call and complain about car noise. It took only few minutes for I can not say enough thanks to Geoff Kaleal. Initially we went for a routine service call and complain about car noise. It took only few minutes for Geoff to recognize the source of the noise and gave us the cost of repair. Based on this information we examined the possibility of trading in the car for a new one. Ken Lucas was our salesman from last year where he did a great job, so we called him to discuss the trade in and buying a new E300. Again he did an excellent job in showing us what we need and it was an easy choice to select the car we liked. He and Nick then took on the hard job of explaining the difference between leasing and buying and going over the lease contract answering all my questions even those that did not make any sense. I thank them for their patience working with us to make a decision to buy or lease. We decided to buy and every think went very smooth from there. I will recommend these guys to all my friend, Great Job. More

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Mercedes Benz Purchase Recently I purchased Mercedes Benz from Ken Lucas. I was an out of state purchaser. The treatment I received from Ken and M-B of Bonita Springs was fi Recently I purchased Mercedes Benz from Ken Lucas. I was an out of state purchaser. The treatment I received from Ken and M-B of Bonita Springs was first class through the entire process. The vehicle was accurately represented. Ken arrived at the Fort Meyers airport with the vehicle and we drove back to his state of the art dealership. As a very satisfied customer, I would highly recommend Ken Lucas and Mercedes Benz of Bonita Springs for your next vehicle purchase. More

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They don't forget a thing. A working team produces great results. This dealership has everything covered and it makes you important. Small problems are treated like big issues, A working team produces great results. This dealership has everything covered and it makes you important. Small problems are treated like big issues, so nothing is insignificant. More

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THE SINGULAR BEST AR BUYING EXPERIENCE OF OUR LIVES. SIMPLY STATED YOUR SALES TEAM EXCEEDED ALL OUR EXPECTATIONS IN A STUNNING AND BEAUTIFUL AND FRIENDLY FACILITY. SPECIFICALLY KEN LUCAS AND DAVID MESA W SIMPLY STATED YOUR SALES TEAM EXCEEDED ALL OUR EXPECTATIONS IN A STUNNING AND BEAUTIFUL AND FRIENDLY FACILITY. SPECIFICALLY KEN LUCAS AND DAVID MESA WERE EFFICIENT, KNOWLEDGEABLE AND VERY PROFESSIONAL. More

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Excellent Service Thank you Rod and Ken for making this such a smooth transaction, especially for an out of state purchase. You came highly recommended, and exceeded my Thank you Rod and Ken for making this such a smooth transaction, especially for an out of state purchase. You came highly recommended, and exceeded my expectations. I definitely will recommend you to others as well as use you again. Thank you for such an enjoyable experience! More

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MB of Bonita Springs was a pleasure to complete the GLE Leas The sales experience was complete in a more than satisfactory manner. Ken Lucas was very helpful and Joe completed the lease efficiently. I have been The sales experience was complete in a more than satisfactory manner. Ken Lucas was very helpful and Joe completed the lease efficiently. I have been pleased with your service which lead to my interest in leasing the GLE. More

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Great Service and Great Vehicle I got exactly what I wanted. Everyone was professional, friendly and very helpful. I would recommend this Dealership and all the people who took care I got exactly what I wanted. Everyone was professional, friendly and very helpful. I would recommend this Dealership and all the people who took care of me. More

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Great Service, Stay away from Loaner car service I have a 2017 C300. I leased it in July 2016 so it was one of they first. In the beginning I came in several times to learn about the car, the service I have a 2017 C300. I leased it in July 2016 so it was one of they first. In the beginning I came in several times to learn about the car, the service people were always willing to teach me and Torrey always took time to say "Hi". Recently I brought my car in and they had to call Mercedes USA, due to an unusual computer code. Mercedes has to get the part from Germany. I would think after 1 year of all C300s they would have all parts in USA. I had a loaner from Graham. Everything was fine till it was keyed and I brought it in immediately. I had the police involved and did everything I could. Graham gave me an estimate of $500 to fix the keyed area. I wanted to know why I paid $1449 for scratch & dent insurance & I couldn't use it for this. I called Graham twice without a return phone call. It a Mercedes policy that I cannot use the scratch & dent policy. (So for Mercedes, I give you $1449 to invest and use, if the leased car comes back without a ding or dent, do I get my $1449 returned?) Graham said keep the car till I can get mine back. Torrey called said they had to order parts from Germany. My car was fine to drive till the parts arrived. I turned in the loaner and asked for the damage paperwork. It was way over estimate...oh, it was someone else's paperwork with my name & information on it. They took it back when I pointed it out. Mr. Ali tried to pull up my estimate...no one had looked at it yet, but Graham said it would be $500. There was no paperwork on the car. I understand, I assumed Graham had spoken to someone about the damage. Now it is at the dealership, I have no idea of the cost. If it is more than $500, I will inform my insurance company. Also I received a letter from Jeffrey Wolfson, who I called twice without a reply. I did get a call from Ken Lucas, salesman, did I want a new car? It was the current car I was driving, just brand new. He made all kinds of offers. I finally got him to stop. Here is my thought, why would I want the same car that we need to order parts from Germany? I love my C300, Torrey has been extremely helpful (please be sure that this goes in his file!) If I need service again I will be sure to bring it in to Torey, I will call Enterprise, for a rental.I don't want to deal with Graham again, and I am sure that he doesn't want to deal with me, but I do need an estimate and I am not expecting it to be over $500. As I write this, I just got a call from Peter, who works for Graham, my estimate, with the help of Torrey, did come in at $500. Even with Ken Lucas, as he was trying to make a deal on a new car, he said that they would drop the $500 charge. When my lease is up I am planning on getting another Mercedes. More

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