Ken Vasquez | Page 7

Helpful, kind, resolved car issue, totally satisfied customer thank you appreciate your help very much customer thank you appreciate your help very much More

by SUSIE.OLEA Verified Customer Verified Customer

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There was bad communication in regards to expectations of length of the car being repaired as well as lack of service to accommodate my mother who was left without a car or rental of some sort for 5 days. length of the car being repaired as well as lack of service to accommodate my mother who was left without a car or rental of some sort for 5 days. The employee who attended to us was defensive and had excuses when asked simple questions like estimated time of repair. He even told me he'd speak to my mother and that I should speak to her since he updates her, even though I had reiterated that I was speaking and dealing with the service on her behalf. Was not a fun experience at all and I hope this feedback encouraged improvement. More

by EDMUNDORAMIREZ87 Verified Customer Verified Customer

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Kenny Vasquez was very helpful and responsive. I would definitely come to PH Ford for my next service. I would definitely come to PH Ford for my next service. More

by OUUU2055 Verified Customer Verified Customer

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Very good service, professional staff and explain every details of the maintance . Also save my money. details of the maintance . Also save my money. More

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Took them 6 hours to replaced 4 tires for my Ford edge. .the wait is too long.. .the wait is too long.. More

by cohnee_ed Verified Customer Verified Customer

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Great customer service. The staff was professional and knowledgeable. They attended to me promptly upon arrival. The staff was professional and knowledgeable. They attended to me promptly upon arrival. More

by MSCINDYGUZMAN Verified Customer Verified Customer

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Very Nice and professional sevice. They take care my car and save my money . Thanks They take care my car and save my money . Thanks More

by LA777ERIC Verified Customer Verified Customer

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They are Kind and timely service! They courteous and knowledgeable about Ford vehicles. I never have a problem with them. And the payment plan is wonderful! They courteous and knowledgeable about Ford vehicles. I never have a problem with them. And the payment plan is wonderful! More

by LEE.CATHERINE496 Verified Customer Verified Customer

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Generally positive experience. I felt that the communication back to me regarding the status of my necessary repairs could have been a bit better. Staff that I dealt with were all I felt that the communication back to me regarding the status of my necessary repairs could have been a bit better. Staff that I dealt with were all pleasant. Disappointed that the dealership does not seem to offer free carwash for vehicles that have paid services performed. Always a nice touch when that service is offered. More

by BMIDDLETON Verified Customer Verified Customer

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Kenny LISTENED to my situation (trying to get two recalls done at another location) and was ready to get me taken care of right away! He quoted up to 8 hours, and imagine my surprise when all was done in on done at another location) and was ready to get me taken care of right away! He quoted up to 8 hours, and imagine my surprise when all was done in only 5 hours. It's a drive, but worth it for the great service they provide. More

by b.quilterb Verified Customer Verified Customer

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