I've been working in the auto industry for over 20 years and absolutely love working on cars. There's no problem we can't fix! I pride myself in my customer service and ability to listen to my clients to understand the problems they're facing and bringing those problems to my team so we can solve it in a timely manor.
Read moreDealership Experience
25 yrs, 3 mos
Industry Experience
29 yrs, 4 mos
Specialties & Trainings
Bentley Service Specialist
15 Reviews
Write a Review17 Reviews of Ken Smith
May 04, 2024
Checked all the boxes Had car done they looked up my points and made sure I was given credit for discounts that I was unaware that I was qualified. They could have done bet Had car done they looked up my points and made sure I was given credit for discounts that I was unaware that I was qualified. They could have done better job on giving me quote for future work it was buried in current work papers and even when I asked for breakdown of cost of brakes, drums,rotors, calipers parts etc it was not forth coming so I could comparison shop.They did a good job and I have recommend to others for oil changes. More
Other Employees Tagged: Theresa Martin, Ana Baker, Gail Rhodes
May 01, 2024
Excellent Service! Charles Wheeler was very friendly and helpful in explaining what service my car needed. Arranging for me to have a loaner car for the day made my day Charles Wheeler was very friendly and helpful in explaining what service my car needed. Arranging for me to have a loaner car for the day made my day without my car easier. I enjoy working with him and recommend him. More
Other Employees Tagged: Ana Baker, Gail Rhodes
April 30, 2024
Best Service in Town Ana was amazing. She helped us out when we didn't think there was any help. Her team went above and beyond to make our car buying experience top notch Ana was amazing. She helped us out when we didn't think there was any help. Her team went above and beyond to make our car buying experience top notch. Thanks DealerRater for wowing us again. More
Other Employees Tagged: Rickey Lamb, Theresa Martin, Chris Young, Ana Baker
April 19, 2024
Great and fast service! Was received promptly and courteously. Vehicle finished before promised time and washed. Rep was very professional. Clean atmosphere and friendly peop Was received promptly and courteously. Vehicle finished before promised time and washed. Rep was very professional. Clean atmosphere and friendly people. Would definitely recommend to friends. More
Other Employees Tagged: Chris Young, Gail Rhodes, Teddy Little
April 19, 2024
Amazing customer service Thank you Charles for getting all the streaks removed from the hood of my car. Streaks have been there every since I got the vehicle in Jan 2015 when Thank you Charles for getting all the streaks removed from the hood of my car. Streaks have been there every since I got the vehicle in Jan 2015 when the hood was supposed to have been clay barred. Streaks were very noticeable to many people and would question me as to what caused the streaks. Great Job and I appreciate your knowledge. More
Other Employees Tagged: Chris Young, Ana Baker, Gail Rhodes, Teddy Little
April 17, 2024
Great service! Gail was an excellent service advisor for DealerRater. Great experience with scheduling and had me in and out of dealership in record time. Highly rec Gail was an excellent service advisor for DealerRater. Great experience with scheduling and had me in and out of dealership in record time. Highly recommend quick lane service! More
Other Employees Tagged: Chris Young, Gail Rhodes , Brian Epro
April 16, 2024
Can't be beat! Service department is top notch. Prompt attention and thorough service. Very happy and I always go back! I will recommend to my friends and colleagues Service department is top notch. Prompt attention and thorough service. Very happy and I always go back! I will recommend to my friends and colleagues. More
Other Employees Tagged: Sherry Yates, Katie Simon, William French, Chris Young
April 14, 2024
Great place for all service I made my appointment for just a regular oil change and I received that, a car wash and a vacuumed vehicle too. It was a very pleasant surprise to hav I made my appointment for just a regular oil change and I received that, a car wash and a vacuumed vehicle too. It was a very pleasant surprise to have such a personalized service. Just don't expect a 15-30 minute quick oil change. Glad shopping close by. Personnel was a bit thin that day, but the ones there were very pleasant. Hot cookies were an added plus. Great dealership! Thank you. More
Other Employees Tagged: Chris Young, Ana Baker, Gail Rhodes, Teddy Little , Brian Epro
April 10, 2024
Fantastic! I purchased the maintenance program at the time of my lease. I called for an appointment and was taken on time, service completed within an hour. I di I purchased the maintenance program at the time of my lease. I called for an appointment and was taken on time, service completed within an hour. I did not have to pay for anything at this time. The service staff was professional and knowledgeable. More
Other Employees Tagged: Chris Young, Ana Baker, Gail Rhodes, Teddy Little
April 07, 2024
New Purchase Thank you DealerRater for making a task we all dread into a great experience. Your dealership is extremely clean and all your employees are very frien Thank you DealerRater for making a task we all dread into a great experience. Your dealership is extremely clean and all your employees are very friendly and helpful. The process was stress free from beginning to end. Rickey is extremely patient to make sure I found exactly what I wanted, with absolutely no pressure to buy any car. He is also very professional and informative. Rickey made the finance process professional but quick and laid back. We are extremely grateful to you and your staff for bringing customer service back. More
Other Employees Tagged: Rickey Lamb, Cody Brown, Jonathan Garcia, Larry Martin