Ken Hanscom | Page 11

Dropped off 2005 Outback to fix a leaking power steering pump. Asked for an estimate to replace a torn inner booth and a timing belt replacement. Car has aproximately 58K miles. Ken called back and informed pump. Asked for an estimate to replace a torn inner booth and a timing belt replacement. Car has aproximately 58K miles. Ken called back and informed me that power steering pump was bad, both inner booths were torn, both front control arm bushings were cracked and torn, and provided estimates to replace these and the timing belt. Total was $2K+ and gave Ken the go ahead and do the work. Picked car up after work and when driving home noticed that Maintenance Light is on (which was not on when I dropped car off). Took time off from work to take car back next day and was told that an oxygen sensor was bad and that it would be replaced at no cost. When car was ready and with a little caution I opened the hood to find a tool that was left behind. Makes me wonder if car was test driven after work was done. Tool left under hood is unacceptable. More

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I purchased a 2008 Subaru WRX STI, from a dealership other than Herb Gordon. With in the first few months of ownership I had a simple mechanical issues with my STI. I asked the other dealership to assis other than Herb Gordon. With in the first few months of ownership I had a simple mechanical issues with my STI. I asked the other dealership to assist me with the problem and I was literally left out to dry! I told a friend of mine about the issue I had, and he said I should see Michael at Herb Gordon Subaru in Silverspring. I told him that I was closer to another Subaru dealer in Annapolis but he insisted that I go to Michael! After one visit I was sold, and not because of the one problem I had was fixed. The professional interaction, accurate knowledge that he had of my car, and the calm/easy going nature he had with the situation had me sold on where I will take my Subaru now & and forever! After three years of solid service and repairs I sold my wifes 2009 Honda Odyessy Touring and purchased a 2011 Subaru Outback Limited. The service team of Michael senior/junior, Ken, & Vitaliy was enough to convince me that I didn't want to have any other vehicle other than a Subaru! If you want a trustworthy place for your service take your Subie to them, and you will not be disappointed!!! More

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These guys are a great 'not your typical' dealership. Everyone goes that extra mile to make you feel like you are there most important customer. The whole Herb Gordon Subaru group, from sales to service Everyone goes that extra mile to make you feel like you are there most important customer. The whole Herb Gordon Subaru group, from sales to service make you feel special. I rate this dealership a 5 out of 10 because the whole process when you arrive with your vehicle is managed by them until the moment you leave. if they say it will take 1 hour that is how long it usually takes More

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I have always been pleased by the friendliness of the service team at Herb Gordon. I've also been pleased with the quality of service work performed on my Subaru. What really sets them apart, however, service team at Herb Gordon. I've also been pleased with the quality of service work performed on my Subaru. What really sets them apart, however, is their ability to accommodate me on short notice and in emergencies (especially Ken Hanscome). Even something simple as: I was leaving on a trip and the wiper blade inserts had given up. I loaded the car, started my journey in the rain and pulled into Herb Gordon hopeful that they would be able to help me. Ken got me my inserts, did a quick install and I was on my way in a matter of 15 minutes. That experience, by far, surpassed going to an auto store, looking up blade inserts and inserting them myself. The whole rest of the trip in the rain, I was thankful to Herb Gordon and Ken for their ability to accommodate and be flexible with customers. Knowing that they will do their best to help me out is a great feeling. More

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We received good and courteous service, beyond what one would normally expect from a service department. There is nothing more to say, and it is unclear why we would need to take more time and give more d would normally expect from a service department. There is nothing more to say, and it is unclear why we would need to take more time and give more details than what is provided in the short answers given above. More

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I just wanted the owner Mr. Gordon and the managers to know how grateful my husband and I are to Ken Hanscom for his performance in carrying us through major repairs to our 2002 Dodge Grand Caravan that w know how grateful my husband and I are to Ken Hanscom for his performance in carrying us through major repairs to our 2002 Dodge Grand Caravan that we purchased at Herb Gordon dealership. Our previous Dodge van was also purchased here which lasted for 10 years and 250,000 miles. Our vans have also been serviced by Herb Gordon for 16 years. As long-term customers, Ken has advised us countless numbers of times with recommendations that I can trust with my daughter's life as well as my own. Throughout the years, he has consistently distinguished himself through his service to my family with the highest level of professionalism. He is extremely intellegent, professional, and knowledgeable in the expert range at his job. And his experience well exceeds the parameters of his position. This is why I have faith in his judgement in advising us of what decisions to make in deciding expecially this most recent decision in whether to replace our transmission or replace the van with 130,000 miles on it. His calm, confident and caring behavior is what got me throught spending that much money. But he very kindly gave us a discount which made it much easier to make this decision. We will always come here for our auto needs because I can trust Ken like a close friend to always tell me the truth. I wish they all were as trustworthy and kind like Ken. I have recommended Herb Gordon to all my family members and friends as being a place that you can trust because of our experience with Ken. They too, have been very pleased with the Herb Gordon dealership. Warm regards, Patty Reeves More

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I bought my 2008 Subaru Legacy from another dealership last year and it had problems from the beginning. I took it back to the dealer several times throughout the year and they replaced nearly every part last year and it had problems from the beginning. I took it back to the dealer several times throughout the year and they replaced nearly every part but my car still didn't function properly and consistently. Finally I brought it to Herb Gordon where my brother takes his Subaru, and they fixed the problem very quickly. The employees were very friendly and kept me informed the whole time they were working on it. This dealership rocks! More

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i purchased a new 05 Subaru 2.5 XT Outback from MileOne Herb Gordon ("MOHG"). i have had the opportunity to interact with MOHG over more than three years. MOHG is a very well run subaru dealer committed Herb Gordon ("MOHG"). i have had the opportunity to interact with MOHG over more than three years. MOHG is a very well run subaru dealer committed to its customer base and satisfaction. my experience is overwhelmingly positive beginning with the sales department on through the service department. i want especially to single out ken hanscom in the service department for special recognition. he is a top notch professional, efficient and mannerly in all respects, willing to make the extra effort if and when it is appropriate to do so, and clearly committed to quality customer service. i have enormous confidence in mr. hanscom and the larger service department at MOHG. and i'm pretty darned happy with my outback as well! paul m. in ashton More

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I was very impressed by the good service at Herb Gordon Subaru. My Forester was just barely over its 50,000 mile drive train warranty when the engine started to sound bad; I had previously had this same Subaru. My Forester was just barely over its 50,000 mile drive train warranty when the engine started to sound bad; I had previously had this same problem worked on at a different dealership in the city where I used to live. Now a major repair was called for; Ken Hanscom took the issue to Subaru, and they agreed that the repair would be covered under the warranty, even though strictly speaking they didn't have to. That spoke very well for Herb Gordon and for Suburu itself. Then a few days later I was back at Herb Gordon, because I was still hearing an odd noise; Shawn and I drove around the block and of course the noise couldn't be heard, but he took my story seriously, looked over the car and tightened up some things, and the noise is gone. Once again I was not charged. Shawn's approach was conscientious and skillful, and again Ken Hanscom was going out of his way to give excellent service. More

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