Kelly Thomas | Page 21

They went the extra mile to find me the perfect car This dealership has the perfect balance of being helpful without being pushy. They worked with me over the phone to help me start the process of apply This dealership has the perfect balance of being helpful without being pushy. They worked with me over the phone to help me start the process of applying for credit etc. without having to make the drive to the dealership. I was impressed with their lifetime warranty which was why I felt it worth the drive to Naperville from Mount prospect to work with them even though there were many dealers in between I could have gone to. I'm glad I made the drive. Kelly Thomas was my dealer and she made me feel comfortable and welcome. She was very knowledgeable about the car and showed me features that other dealerships had failed to mention. She worked hard to find me the car I wanted and have it transferred from another dealership within the week so I could purchase it. I am very grateful to her and I recommend her. I worked with Asim Aslam for my financing. He and Kelly got me a great finance rate even though I have almost no credit to speak of. I was pleasantly surprised to get under the monthly payment I wanted. They offered me coupons and deals to make the extra options more affordable. This is a great dealership to work with. More

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A Wonderful Friendly Experience Our experience with Gerald Subaru began with a phone call to determine if a pre-owned vehicle that I found on the internet was still available. My ca Our experience with Gerald Subaru began with a phone call to determine if a pre-owned vehicle that I found on the internet was still available. My call was answered by Kelly Thomas. She immediately searched the dealership's inventory and found the vehicle which was located at a lot in North Aurora. I told her that I would like to see the car that afternoon in about one hour. Kelly immediately went to the lot, located the car, and brought it to the Naperville location. My wife and I arrived just as she was parking the car at the Naperville location. She warmly introduced herself and began to displaying the vehicle while answering our frequent questions. She then asked us if we would like to take it for a test drive. We did and loved the car. After our drive we sat down at her desk and she told us about the dealership. She also showed us a price tag that was on the car with a reduced asking price. Our conversation was more like a friendly visit rather then a negotiation session. Kelly was very helpful in providing information about an extended warranty and what our options would be. She then introduced us to Leo Katsnelson. who was able to provide us with pricing information on the extended warranty. Through the whole process we did not feel that we were high pressured to purchase the vehicle. Kelly and Leo put the price and our options on the table and it was up to us to decide. We actually left that day (Saturday) to think about the car and returned after the weekend to purchase the vehicle. We enjoyed working with Kelly, Leo, and Anthony Mazany (who did the final paperwork on the purchase). They are very professional in there approach to their customers. Because of this approach we would return to Gerald and recommend the dealership to our friends who might be interested in purchasing a vehicle. More

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Good experience! I worked with Kelly Thomas who was able to make my dream come true..purchasing a STI! Thank you so much for your help, you were very nice and friendly I worked with Kelly Thomas who was able to make my dream come true..purchasing a STI! Thank you so much for your help, you were very nice and friendly. There was no pressuring and felt I was given a fair price. If your looking at this specific dealer to buy a new Subaru, make sure you ask for Kelly! Also worked with Anthony Mazany who was very helpful and friendly! More

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professional special thank you to Robert Moran, service advisor, friendly and responsive to needs, he was my first encounter with Gerald Subaru Kelly Thomas special thank you to Robert Moran, service advisor, friendly and responsive to needs, he was my first encounter with Gerald Subaru Kelly Thomas was very helpful and tried to make buying experience as positive as possible Kelly went out of her way to make me as comfortable as she could Asim Aslam was also very professional and made every effort to minimize the stress involved with buying a car More

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