Keith Sutton | Page 7

Always attentive and makes sure that everything is handled with my car. He always checks in so you aren’t wondering about the status of your vehicle. handled with my car. He always checks in so you aren’t wondering about the status of your vehicle. More

by stephanieb779 Verified Customer Verified Customer

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Over 2 hours for an oil change and diagnostics that did not produce a resolution. Appointments don’t mean much. My vehicle sat where I dropped it off for 30 minutes. The waiting area is cramped and loud. T not produce a resolution. Appointments don’t mean much. My vehicle sat where I dropped it off for 30 minutes. The waiting area is cramped and loud. Trying to/from the service door is ridiculous. There are so many cars double/tripple parked, that through ways are often single lane.Very poor space planning and it’s going to cause an accident. This place sold me an expensive service contract which was supposed to give me peace of mind. All Services tells me is how it won’t cover items. This all adds up to the reason why I do not have regular service here. More

by pbartak Verified Customer Verified Customer

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Staff is great, but very difficult to find schedule availability. Waiting a month to have an issue looked at is ridiculous availability. Waiting a month to have an issue looked at is ridiculous More

by amylstiebel Verified Customer Verified Customer

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The repair wasn’t done correctly and now it’s leaking oil. Very disappointed given the amount of time that it took to get the repaired done in the first place. I had to stay over an extra night. oil. Very disappointed given the amount of time that it took to get the repaired done in the first place. I had to stay over an extra night. More

by anthony.schultz71 Verified Customer Verified Customer

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Danielle and Keith of the service team are amazing! !! Jean Silverio of the sales team is the best!!! Thank you for always making me feel like family. If you googled what does great service look like a !! Jean Silverio of the sales team is the best!!! Thank you for always making me feel like family. If you googled what does great service look like a picture of these 3 amazing people should pop up!!! More

by Ktredway1 Verified Customer Verified Customer

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Always kind, Always efficient, Always concise. I purchased a car years ago from Jim Butler and had a terrible experience. Jim Butler Kia has changed my opinion about that experience and I am ple I purchased a car years ago from Jim Butler and had a terrible experience. Jim Butler Kia has changed my opinion about that experience and I am pleased with my continued service. More

by andrea112569 Verified Customer Verified Customer

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Keith was so helpful. The best in the biz. Customer service was spot on. Very responsive. The best in the biz. Customer service was spot on. Very responsive. More

by adammstack Verified Customer Verified Customer

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Keith and the service department are a great team always making sure you have everything you need. The salesman I had not so much. making sure you have everything you need. The salesman I had not so much. More

by AMAZON61.RJ Verified Customer Verified Customer

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Everything was great, no issues. Easy to work with. Nothing more to say. xxx xxx Easy to work with. Nothing more to say. xxx xxx More

by rhondarwilton Verified Customer Verified Customer

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Keith is a long-time service advisor and I appreciate his straight-forward demeanor. He does a great job explaining services and representing the dealership. On my last visit, the State Inspection equipment straight-forward demeanor. He does a great job explaining services and representing the dealership. On my last visit, the State Inspection equipment was down and the service could not be provided. Overall, the dealer's space devoted to service is undersized as evidenced by the congested parking area and scheduling delays. As a result, I have occasionally gone to another KIA dealer for services. Jim Butler KIA should consider offering Saturday hours for lighter service needs. More

by weber401 Verified Customer Verified Customer

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