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Keith Sutton
Keith Sutton | Page 42
Service Advisor
Jim Butler KIA
722 Long Road Crossing Drive
Chesterfield, MO 63005
808 Reviews
Welcome to the Jim Butler Kia website, a fast and convenient way to schedule your next service visit. Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction. Click link to get started http://www.jimbutlerkia.com/service-appointment/
Read moreDealership Experience
18 yrs, 1 mo
Languages Spoken
English
808 Reviews
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808 Reviews of Keith Sutton
Verified Customer
November 14, 2024
I worked with Jonathan & Keith on this complaint regarding the trim being denied is absolutely unacceptable. I sent a message to Jonathan 2 days ago and no response back! After speaking with other d regarding the trim being denied is absolutely unacceptable. I sent a message to Jonathan 2 days ago and no response back! After speaking with other dealerships I have been told that since I still have an active basic warranty and with the trim being a manufactured defect that the dealership is responsible for taking care of situation. If Kia corporate continues to deny it, then it's up to the dealership (Jim Butler) to rectify the situation. This is just wrong on all levels! I need to speak with the general manager or someone that can approve my claim. No terms of service have been provided to deny my claim, only an entity (Bob DPSM) who just says it's denied. That's not a valid reason to deny anything. You've fixed all the recalls that KIA put out on my car, but now you won't accept a KIA defect. What is the difference? I'm just so upset that I'm having to go through this amount of work for a warranty that hasn't amounted to anything except wanting to tell everyone how you (Jim Butler) conducts business. Regards -Peggi McCartney More
by pmccartney50
Other Employees Tagged: Jonathan Hutchens
November 13, 2024
Charging a credit card fee is ridiculous. Also asked them to look at problem with automatic window, they said they were too busy. Won’t be back unless I have a recall Also asked them to look at problem with automatic window, they said they were too busy. Won’t be back unless I have a recall More
by Tpm
November 11, 2024
James was very proactive and communicated very effectively the ongoing work while the car was there. Exceptional service from him. effectively the ongoing work while the car was there. Exceptional service from him. More
by calandraca82
Other Employees Tagged: Jean Silverio , JAMES DELALOYE, Jonathan Hutchens
November 11, 2024
Loved this dealer ship. Keith was great to work with. I will be back to buy a 2nd car. Keith was great to work with. I will be back to buy a 2nd car. More
by Daniel@piertech.com
Other Employees Tagged: Jean Silverio
November 11, 2024
Good dealership. . this was my 3rd vehicle that was purchased from Jim Butler.. however, the last car I purchased from Jim Butler, there were a few things wrong with a . this was my 3rd vehicle that was purchased from Jim Butler.. however, the last car I purchased from Jim Butler, there were a few things wrong with a car that were never disclose to me at the time of sale.. that was pretty upsetting. Pretty sure it was the salesman. I took the car back a day later and explain to the sales guy.What was wrong with the car, And he told me they were NEVER going to do anything about it.. He just sold it that way without saying a word to me. That won't determine my going back to Jim Butler because the other sales went fine. More
by livisagra717
November 05, 2024
Trustworthy with great communication and knowledge! Thank you for the solid service! A+++ would recommend Thank you for the solid service! A+++ would recommend More
by Hayleyaschaefer
Other Employees Tagged: Matt Burch, Jake Borgmeyer, Tammie Baker , JAMES DELALOYE, Jonathan Hutchens
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