Keith Sutton | Page 30

Insulted us plus salesperson lied. To be told that my dimmer was a luxury not a necessity when you buy this luxury was ridiculous. We bought every that was offered rushed us around p To be told that my dimmer was a luxury not a necessity when you buy this luxury was ridiculous. We bought every that was offered rushed us around promising everything would be good to nothing but lies. Should have went elsewhere for the way we were treated. I know other Bulter dealership that is no where like this one. Insulted and was told to dim my lights like everyone else does! I did contact Kia themselves. Sales no better we noticed 2 rock chips after we bought it she informed me I got those on the way home. Nope she knows better and flat a&& lied to her boss. I don’t usually make bad reviews but you all didn’t hold up with what was promised! Was told what package we were paying for and now well it doesn’t include that. Again contacted Kia! More

by lynnsandy65 Verified Customer Verified Customer

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I was told my car would take close to 2 hrs to complete and it was done in less than 30 minutes pretty impressive. and it was done in less than 30 minutes pretty impressive. More

by Dave123 Verified Customer Verified Customer

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all staff was very friendly. I had to change my appointment and were very accommodating. Greatly appreciated. I had to change my appointment and were very accommodating. Greatly appreciated. More

by dewerffma Verified Customer Verified Customer

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First time bringing my new Telluride in for scheduled service, and everything went very smoothly. Car was finished and ready very quickly, much quicker than expected. Keith was very courteous and profess service, and everything went very smoothly. Car was finished and ready very quickly, much quicker than expected. Keith was very courteous and professional. More

by nelob Verified Customer Verified Customer

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Excellent customer service. Keeping me informed every step of the way as well as cost. Keeping me informed every step of the way as well as cost. More

by ssterling1304 Verified Customer Verified Customer

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Roger and the rest of the staff have been excellent to deal with. Excellent communication and follow up have been key to our transaction deal with. Excellent communication and follow up have been key to our transaction More

by studwellb Verified Customer Verified Customer

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Pleasant to work with and super easy to set up the appointment. Only downside was it took about a month to get on their schedule. appointment. Only downside was it took about a month to get on their schedule. More

by eric.blaser Verified Customer Verified Customer

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I had to wait 5 weeks to get an appointment to get a recall faulty switch replaced on my Kia Sorento. After waiting a half hour I was told that it is recommended that I have my serpentine belt replaced recall faulty switch replaced on my Kia Sorento. After waiting a half hour I was told that it is recommended that I have my serpentine belt replaced because of mileage despite no cracks or wear and tear. I declined . After another half hour I approached Keith in service to see if my car was ready since I saw it sitting out on the lot. I was told yes but that they did not replace the faulty switch because they did not have the part in stock.😵‍💫That part should have been ordered when my appointment was made 5 weeks earlier and have had my name on it and date of scheduled repair. Now I have to drive back with my disabled husband for another appointment whenever the part comes in. For us that is an hour and a half round trip. This is ridiculous! More

by timberoc Verified Customer Verified Customer

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Great service department. They explain things in detail and the head service manager is amazing. The sales staff is pleasant and willing to help. We have bought several vehicl They explain things in detail and the head service manager is amazing. The sales staff is pleasant and willing to help. We have bought several vehicles from Jim Butler and really like the way they treat customers. More

by vda Verified Customer Verified Customer

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Keith is always so helpful and pleasant to do business with. I enjoy working with him when I bring my vehicle in! Excellent customer service skills with. I enjoy working with him when I bring my vehicle in! Excellent customer service skills More

by Crystal Rector Verified Customer Verified Customer

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