Keith Reardon

In 2020 I went off Cape to Lease a truck. A 4 yr lease. During those 4 yrs i learned you do not have to turn your lease in at the dealership you leased from, nor do you to buy it. You can sho A 4 yr lease. During those 4 yrs i learned you do not have to turn your lease in at the dealership you leased from, nor do you to buy it. You can shop it around. Furthermore, you can get something for it. The equity between the "residual value" (buyout price) and the market value. I had been looking at new vehicles from Cape Cod to Norwood for the last 6-8 months closely as my lease was coming to an end. Only 2 dealerships stood out on pricing; Both Copeland Chevrolet: Brockton and Hyannis. Living in Yarmouthport I chose to go to Hyannis first because I only wanted to drive to Brockton once. 😉. Unfortunately for Brockton, I never made it there. Starting with Caitin online and then Nick in person, Copeland Hyannis gave my everything I wanted. First by giving me precisely the value I had calculated (what I really wanted) I should get for my vehicle. And 2nd by making the entire process really easy. Satisfied with everything they presented to me, and of course like any good closer, Nick asks for me to sign... and I said well I'm still going to keep my appointment with Copeland in Brockton for the very next morning. And that's when he says, "what else can we do" so you skip the appointment? Umm..... step rails and a cover for the bed. Done! DEAL! 2024 Chevy Colorado Z71. Gorgeous! Thank you Nick and everyone at Copeland Hyannis. Outstanding experience. Highly recommended and appreciated! More

by andrewianniello Verified Customer Verified Customer

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In General, the dealer experience was OK. But the Salesperson was new and obviously needed more training. I was waiting for the IRS portal to get established, but if I hadn't returned twice w But the Salesperson was new and obviously needed more training. I was waiting for the IRS portal to get established, but if I hadn't returned twice while waiting to hear, I might still be waiting. They failed to contact me that the transaction could be completed, and it was only when I went there that I found the deal could be completed. Keith was very helpful, as was David. And Bill Sullivan made the paperwork very easy. So it was a mixed experience. Still, the car itself is really nice. Now I'm trying to get the charger installation website to take my photos as requested. Hope this goes smoother. More

by cutlerdulin Verified Customer Verified Customer

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Everyone was very helpful and friendly. The whole process went pretty smoothly and quickly. Would definitely recommend this dealership to someone looking to buy a car The whole process went pretty smoothly and quickly. Would definitely recommend this dealership to someone looking to buy a car More

by lchurtt Verified Customer Verified Customer

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So, the best car store I've seen so far Thank you all for everything for everything More

by leo.santos81 Verified Customer Verified Customer

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Very knowledgeable and helpful sales and service staff ! Simple and timely visits to get things done ! Simple and timely visits to get things done ! More

by CAHALABCB Verified Customer Verified Customer

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I was quoted a lower price for the vehicle by management, but when I got there, I went to finance and was presented with an apology and much higher numbers than I verbally agreed to all because they accident but when I got there, I went to finance and was presented with an apology and much higher numbers than I verbally agreed to all because they accidentally took 5k off the car and they didn’t mean to. They could not give me the price we agreed on verbally because of THEIR mistake. My floor liners that were promised to be in the car when I picked up the next day were not in it and it took them 30+ minutes to find them. My car had higher mileage on it than when I signed for it yesterday, because “it needed to be filled up”, the car had a full tank the day before and the inspections are done on sight so there is NO reason for the mileage to be 8 miles higher than when I bought it. My original sales person did not follow up with me o was told that the car was on the lot, and when I called the dealership was told he was out due to illness. My new salesperson (as mine was out sick) did fine and handled with insurance to the best of his ability. Overall the experience was extremely disappointing. You’re supposed to be excited about a new car, not stressed out and feeling lied to. The Hyannis management is very disorganized and has no idea what they are doing. More

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Our sales representative Nick was very knowledgeable and helpful. Would definitely recommend him. The sales manager was extremely rude and almost turn me away from this dealership. Car was in perfect condit helpful. Would definitely recommend him. The sales manager was extremely rude and almost turn me away from this dealership. Car was in perfect condition when we received it. Very happy with the overall process. More

by whitehouse Verified Customer Verified Customer

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This place is amazing! We were facing a number of challenges when we walked through the front door. But by five minutes later, they had all but melted away. Put simply: We were facing a number of challenges when we walked through the front door. But by five minutes later, they had all but melted away. Put simply: the magic is in their people. Helpful, informative, accommodating -- they guided us through every step with kindness and care. And not even 24 hours later, our shiny, new car was in our driveway! Dealer Nick Grille went so far above and beyond with his help that there aren't enough stars to rate him! I'd give him 100 if I could! Thank you, Nick! More

by hlmcgowan Verified Customer Verified Customer

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Great dealership! I have bought many vehicles from them over the years & they have always been fantastic! I have bought many vehicles from them over the years & they have always been fantastic! More

by Lesley Souza Verified Customer Verified Customer

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Ben did a great job explaining the trade and showing how to use the electronics. Would recommend Ben to all my friends. to use the electronics. Would recommend Ben to all my friends. More

by rpllel Verified Customer Verified Customer

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