Keith Phaneuf

Michael Chlus This was the fastest and easiest car purchase I have ever experienced. At Imperial Chevrolet ,Keith and Ahmed were very knowledgeable about the Lexus I was buying. I already came in with purchase I have ever experienced. At Imperial Chevrolet ,Keith and Ahmed were very knowledgeable about the Lexus I was buying. I already came in with my "car salesman" filter, but I didn't feel like they were trying to "sell" me on anything making me very comfortable. I've enjoyed doing business here .Pricing on the car and trade in was fair, and I left with a great deal on my new (used) car. I will go back here again because of the excellent customer service and high quality vehicles. Thanks Keith and Ahmed. More

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I was in a real pickle after my Kia Sorento decided to quit on me on the way to work one morning. I knew it was time to buy another vehicle and Imperial in Mendon always has such a vast selection of new quit on me on the way to work one morning. I knew it was time to buy another vehicle and Imperial in Mendon always has such a vast selection of new and used cars. I found a few Chevy's that I really liked and made my way down to their business. I was paired up with a very nice young salesman, Keith Phaneuf. I found out quickly that Keith really cared about what I wanted and never pushed me into looking at anything else. I appreciated Keith's professionalism, customer service and over all down to earth personality - a real breath of fresh air. I also appreciated Keith's patience with me as I had originally purchased a Malibu, only to return it the next day. I am 6'2", 310 lb , 54 year old man and there was no way I was going to be happy in it for the next 6 years. My daughter said it was "impractical" and she was right ! What was I thinking? I immediately called Keith and he assured me that everything would be ok and that I should come in the next day to find a better vehicle for me. And he did, I chose a 2019 Chevy Equinox LT, Redline edition SUV and I couldn't be happier. The Imperial Chevrolet staff is amazing. Always friendly, helpful and courteous. I want to thank Omar as well, his sense of humor and ability to put one at ease is amazing. Thank you Omar ! In closing, if you are looking for a reliable automobile and not sure where to turn, try Imperial Chevrolet and ask for Keith Phaneuf. I was fortunate enough to have him as my salesman and if you are able to link up with him in your quest for your next car or SUV, I guarantee Keith will go above and beyond to find you EXACTLY what you want. More

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We had a great experience recently when we went to purchase a '19 Chevy Colorado for my spouse. The salesman, Kieth, was very professional and was able to give us an amazing deal. We will we be sure t purchase a '19 Chevy Colorado for my spouse. The salesman, Kieth, was very professional and was able to give us an amazing deal. We will we be sure to return to Imperial for our next vehicle purchase. Thank you More

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Keith Phaneuf was our salesman; he was very helpful from the time we arrived through the sale and registration of the vehicle. He is very knowledgeable about your car's; it was a pleasure to meet and do bus the time we arrived through the sale and registration of the vehicle. He is very knowledgeable about your car's; it was a pleasure to meet and do business with him. the only problem that occurred, was while waiting for my new sticker in the lounge area, I heard who I believe to be a manager, outside the door screaming at an employee. He was yelling for the person to use his f-xxxxx head. He was dropping the F-Bomb all over the place. Other than that my experience was a good one More

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Ed Kelly is a super guy to work with. Honest and no sales pressure. I recommend him and the dealership next time you are buying a new or used vehicle. Honest and no sales pressure. I recommend him and the dealership next time you are buying a new or used vehicle. More

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Richard was a pleasure to work with from start to finish. From our research he knew what was important and made it happen. No pressure and had a nice approach. Thanks!! From our research he knew what was important and made it happen. No pressure and had a nice approach. Thanks!! More

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After doing a bit of research, I discovered it shouldn't take all that long after the paperwork is signed and negotiations are complete to drive home your new vehicle. However the Imperial Dealership seems take all that long after the paperwork is signed and negotiations are complete to drive home your new vehicle. However the Imperial Dealership seems to be in no rush. Whether it's the inefficiencies of the business or the slow moving salesmen, there is really no good excuse for waiting over a week (and getting the runaround) after being told you would have it in 2-3 days. Would not recommend if you have an appreciation for honesty and timeliness. Oh, and see all these great reviews? Well bribing with free oil changes seems to help their cause. :) More

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