Dealership Experience
4 yrs, 6 mos
Industry Experience
26 yrs, 3 mos
190 Reviews
Write a Review190 Reviews of Keith Mattingly
May 17, 2021
I was told the service would be an hour and it was done within that timeframe. The car was washed and waiting for me right outside the door. Great customer service within that timeframe. The car was washed and waiting for me right outside the door. Great customer service More
March 18, 2021
I got Great customer serviceAll staff members are I got Great customer service All staff members are Friendly on phone answering questions My car was returned clean from inside and outside after ser I got Great customer service All staff members are Friendly on phone answering questions My car was returned clean from inside and outside after service More
March 17, 2021
My new XC40 was towed with less than 400 miles on it as it would not drive. It was diagnosed as mouse damage an Secor noted I needed new coils and wiring. When I picked the car up and paid 349 dollars for it would not drive. It was diagnosed as mouse damage an Secor noted I needed new coils and wiring. When I picked the car up and paid 349 dollars for the service they had NOT replaced coils, had not done anything other than shoddily taping the wires with electrical tape and left the are a mess with mouse debris. I will never take my car to them again. More
Other Employees Tagged: Eric Weiss, Julie Mei, Steve Matters
March 04, 2021
Our 10,000 mile maintenance was done in a very timely manner. We were all done in under an hour. They also addressed any other concerns in a very friendly way. Very satisfied with the service. manner. We were all done in under an hour. They also addressed any other concerns in a very friendly way. Very satisfied with the service. More
February 24, 2021
Service was excellent. Keith Mattingly and Eric Weiss were very helpful in helping me sort my service needs, and responsive to questions that I had. were very helpful in helping me sort my service needs, and responsive to questions that I had. More
Other Employees Tagged: Eric Weiss
February 18, 2021
Service advisor could use a refresher on customer service. I was with Julie 5 minutes and decided I would not return. Services exceeded my expectation service. I was with Julie 5 minutes and decided I would not return. Services exceeded my expectation More
Other Employees Tagged: Julie Mei
February 15, 2021
Same problem exists, charged me $204 with no difference and up sold me to $650. Already been stranded once, next time it’s going back, or they need to refund the initial “fix”. Not happy, left the dealersh and up sold me to $650. Already been stranded once, next time it’s going back, or they need to refund the initial “fix”. Not happy, left the dealership, drove 30 miles, went into a store, car wouldn’t start, called dealership and I was on hold for 20 minutes. More
Other Employees Tagged: Julie Mei