Keith Jones | Page 5

Arrogance + High Pressure Sales My wife and I went to Royal Kia to look at a used Toyota Camry. The salesman was initially friendly, but acted personally offended when I told him the My wife and I went to Royal Kia to look at a used Toyota Camry. The salesman was initially friendly, but acted personally offended when I told him they were asking way too much for the car (as confirmed by inputting VIN# into both Kelley Blue Book and Car Gurus). The sales manager (Sam Rodriguez) was quite arrogant, and told me he could go back to his office and print up "what the KBB actually is" for the car. Starting a negotiation off by saying you're going to tell the customer "how it is" rarely works out well. He also repeatedly tried to play my wife and I off against each other, and tried to claim that a 2014 Camry was a "very rare car!" In short, Mr. Rodriguez demonstrated that he had no regard for honesty, and that he assumed I was an idiot he could easily manipulate. I got such a strong negative feeling in my gut dealing with the sales manager, that we walked out. On our way out, the sales manager continued to lecture us about how brilliant his pricing of the car was, and how unreasonable we were being. This is after I told him in no uncertain terms that I was not going to buy ANYTHING from him. Royal Kia was about $2,500 high on their ask price. I will never set foot in another Royal dealership again as long as I live! More

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Outstanding Service Excellent service and could act as an example for "Customer-centric" service. Polite, professional, and knowledgeable coupled with good product knowle Excellent service and could act as an example for "Customer-centric" service. Polite, professional, and knowledgeable coupled with good product knowledge. Overall, the best car buying experience I have had since 1996. More

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Simply Sensational From the moment I arrived at Royal Kia, I felt very comfortable. T.J. made me feel welcome. He took his time an really listened to what I was looking From the moment I arrived at Royal Kia, I felt very comfortable. T.J. made me feel welcome. He took his time an really listened to what I was looking for in a new car. Everyone at Royal Kia was friendly and genuine. More

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We always like working with Royal Kia This is our 2nd Kia - and we really enjoy working with Royal Kia - we never feel pressured - we worked with Melissa - she was awesome and worked real This is our 2nd Kia - and we really enjoy working with Royal Kia - we never feel pressured - we worked with Melissa - she was awesome and worked really hard despite being in some pain from a surgery. Kudos to and for her! Keith worked with us as well and he was very nice, patient and helpful. Never felt like anyone was being condescending. The only weird thing was that the finance department did not find us the best percentage rate and did not seem to look at the places that we asked them to look - we were given a 5.5% rate - but asked them to look at Pima Federal Credit Union as we had researched and found a 3.6% rate...which, after Sam went back to them, they were able to get for us. Other than that - it was was top rate. (as with all new car buying - it takes soooo long... if that could be streamlined - it would be oh-so-much-better. But that's all over the place, not Kia. More

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It was beautiful getting my new car Humberto, Keith and Jesus was very helpful. I wasn’t rushed to pick a car. They had patience, worked with me and all my questions. I’ve never experien Humberto, Keith and Jesus was very helpful. I wasn’t rushed to pick a car. They had patience, worked with me and all my questions. I’ve never experienced a dealer ship like this one. I will always recommend to go to royal. A lot of people work for just money. They showed me they there to help and work and not just for the money. So respectful kind and sweet. Thanks you guys! I will always come to you three. Oh let me not forget I was offered a great deal and a beautiful car to start my family. They are very great listeners!! More

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Awesome experience! The staff is very knowledgeable and patient! I loved that i was able to buy without being forced to buy. They made me feel very comfortable and calm. The staff is very knowledgeable and patient! I loved that i was able to buy without being forced to buy. They made me feel very comfortable and calm. More

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Keith Jones No pressure, low pressure sales....Answered all my questions and made the purchase seamless...with my past economic changes I did not think it possibl No pressure, low pressure sales....Answered all my questions and made the purchase seamless...with my past economic changes I did not think it possible to purchase a car....recognizing my more recent credit history, Keith and crew found a way and I am now a proud owner of a 2015 Kia Sedona....Thanks to everyone at Royal...(One suggestion to anyone going in for a car, say yes to a bottle of water or coffee when they first offer it, they will not be comfortable until you have one...:-)…) More

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