Keaton Oaks

Buyer beware! Ricky ran a bait and switch scam with the extended warranty on a new TRX I purchased through McLarty Daniel CDJR Springdale. When I reviewed the wa Ricky ran a bait and switch scam with the extended warranty on a new TRX I purchased through McLarty Daniel CDJR Springdale. When I reviewed the warranty paperwork at home, I discovered that Ricky had substituted a warranty with limited coverage designed for used vehicles in the sales contract. The cost, however, was identical to the full new vehicle coverage Ricky told me I was purchasing. When confronted, Ricky and his managers claimed to be unfamiliar with the warranty contract they sold and denied any wrongdoing. They even tried pretending that the contract they gave me covers new vehicle drive trains when it does not. They eventually offered to switch the contract to the coverage I had actually purchased "as a courtesy", but they were also quick to refund my money when I demanded a full refund, probably to avoid further liability since I had recorded the conversations where Ricky lied about the coverage. For anyone who suspects they were scammed by Ricky or this dealer when purchasing "Extreme Wrap" coverage on a new vehicle: look at pages 1, 4 and, 5 of the contract. If you were told you were getting full extended warranty coverage on a new vehicle that includes drive train coverage, and any other option EXCEPT "Supreme Unlimited Wrap" or "Supreme Plus Wrap" is checked, then it is likely that you were also a victim of this fraud. To summarize, you should not do business with Ricky or this dealership because they are not honest. If you do business with them, then make sure you plan ahead to protect yourself like I did: record your conversations and ensure the contracts they give you are exactly what you were sold. More

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Keaton Oaks has been a pleasure to work with especially in my circumstance buying a vehicle that I haven't seen yet. He was able to provide additional photos, help with detailed knowledge, and continues hi in my circumstance buying a vehicle that I haven't seen yet. He was able to provide additional photos, help with detailed knowledge, and continues his support in preparation of me picking up my vehicle. But by far the best thing has been adequate and quick communication back and forth. More

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We had a very pleasant experience buying my 2023 Jeep Grand Cherokee L Summit from McLarty Daniel. Our salesperson, Jose, was very knowledgeable about the vehicle and super friendly along with the rest o Grand Cherokee L Summit from McLarty Daniel. Our salesperson, Jose, was very knowledgeable about the vehicle and super friendly along with the rest of the team. Everyone had us in and out of there quickly but with full understanding of our beautiful new car!! More

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They are very professional and they very good explaining also they knowledge I’m very happy I went there to purchase my vehicle also they knowledge I’m very happy I went there to purchase my vehicle More

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Excellent service, I loved their discounts and they tried to take the best interest for me to take the best interest for me More

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My salesman Keaton made my buying experience the easiest I've ever had! The entire team did a great job accommodating my needs and getting the deal done! I've ever had! The entire team did a great job accommodating my needs and getting the deal done! More

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The salesman was genuinely kind, accommodating of my schedule and thorough in explaining warranty options and how things worked on my Jeep. schedule and thorough in explaining warranty options and how things worked on my Jeep. More

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If you are looking to buy a vehicle ask for Keaton Oaks. He is outstanding, and hasn't been affected by car salesman disease. Outstanding character! Great truck buying experience. He is outstanding, and hasn't been affected by car salesman disease. Outstanding character! Great truck buying experience. More

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My sales person Keaton was so easy to work with. I will use him in the future. Everything went smoothly use him in the future. Everything went smoothly More

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