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Karen Lucas
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Karen Lucas | Page 2
Internet Sales Manager
Ettleson Buick GMC
6201 South La Grange Road
Hodgkins, IL 60525
31 Reviews
Dealership Experience
7 yrs, 8 mos
31 Reviews of Karen Lucas
June 14, 2019
You guys are the best The loaner thing makes my life easier you guys are great i appreciate everything I’m literally typing to fill up the word amount needed😂 The loaner thing makes my life easier you guys are great i appreciate everything I’m literally typing to fill up the word amount needed😂 More
by BHILL6
Verified CustomerOther Employees Tagged: Dan Calandriello, Michael Calmeyn, Frank Amadeo, David Garza, Thomas O'Malley , Chuck Ahonen, Rafael Esparza, David Evans, Mike Foster
Helpful 
June 13, 2019
It was very smooth and they did what they said they would. They made it very easy for me. Brian Greene was great basically told me what was going on every step of the way. And Don Calarco was great as well, it They made it very easy for me. Brian Greene was great basically told me what was going on every step of the way. And Don Calarco was great as well, it was very smooth I would defiantly recommend Ettelson in the future. More
by TSPAC527!
Other Employees Tagged: Brian Greene
June 07, 2019
Regular maintenance. Presented an issue with rain sensor. Said it could not be duplicated and working as designed. Recreated the problem the moment I drove it off the lo Presented an issue with rain sensor. Said it could not be duplicated and working as designed. Recreated the problem the moment I drove it off the lot. More
by Clabuhn
Other Employees Tagged: Brian Greene
May 31, 2019
Anthony is the best...always a joy to deal with! Ettleson is my dealer .. Anthony Is a shining star.. Pete is terrific, Mike always make sure my car gets done on time.. thank you all! Ettleson is my dealer .. Anthony Is a shining star.. Pete is terrific, Mike always make sure my car gets done on time.. thank you all! More
by AJLRACING
Other Employees Tagged: Keith Kissane, Brian Kuehl, Dan Calandriello, Michael Calmeyn, Frank Amadeo, Thomas O'Malley , David Evans, Mike Foster, Maris Munguia
May 23, 2019
It was great ! I needed a dependable vehicle . Tom sold me a really nice Jeep - it was like new . They made the experience smooth and stress free—it was enjoyable. I needed a dependable vehicle . Tom sold me a really nice Jeep - it was like new . They made the experience smooth and stress free—it was enjoyable. Everyone there was helpful . More
by cowgrl1968
Other Employees Tagged: Joe Kendall, Ettleson Buick GMC, Thomas O'Malley , The finance guy - I don’t know his name .
April 27, 2019
quick, smooth and easy deal. Our salesperson Rafael was very helpful and professional. He did not push or made us feel uncomfortable. Everyone on the floor was very nice and welco Our salesperson Rafael was very helpful and professional. He did not push or made us feel uncomfortable. Everyone on the floor was very nice and welcoming. More
by Joe R
Other Employees Tagged: Rafael Esparza
April 17, 2019
My visit to the service center Everyone that I had to deal with at the service center was concerned with my problem. They were attentive and very knowable of their product. Everyone that I had to deal with at the service center was concerned with my problem. They were attentive and very knowable of their product. More
by MACUMM1
Other Employees Tagged: Brian Greene
March 22, 2019
Very Helpful Tom was very helpful even after my purchase and answered all of my questions. The staff at Ettleson are one of the most helpful and friendless dealer Tom was very helpful even after my purchase and answered all of my questions. The staff at Ettleson are one of the most helpful and friendless dealerships I have worked with. More
by brookse08
Other Employees Tagged: Ettleson Buick GMC, Thomas O'Malley , Brian Greene
March 09, 2019
Poorest Customer Service ever. This took 8 days to reply to initial inquiry. It took 3.5 hours to complete prepaid wire transfer sale when they knew i was driving 3 hours. I then h This took 8 days to reply to initial inquiry. It took 3.5 hours to complete prepaid wire transfer sale when they knew i was driving 3 hours. I then had to request missing owners manual, navigation chip, floor mats by phone 3 times and I have not recieved after 17 days. Called yesterday and told items were ordered finally. Have also not recieved title after 3 phone calls to allow the transfer of ownership. Supposedly finally sent the title yesterday. Dealer reps avoiding helping if its not their commission. The rep (Joe) who eventually wrote up transaction paid his bills while we waited supposedly for another rep to help for an hour. Also, not a single voicemail message was responded to from anyone working here. Stay away from this dealer. Not with it before, during, or after the sale. Hope the owner reads this. Worst transaction ever!!!! More
by Matthew T
Other Employees Tagged: Joe Kendall, Thomas O'Malley , Angela
December 29, 2018
Great very professional sales ,finance,service workers Had a very great experience well trained professionals offered me coffe and water took me thru the whole car went they service and paperwork helped se Had a very great experience well trained professionals offered me coffe and water took me thru the whole car went they service and paperwork helped set up internet and on star More
by JOHNTOMINELLO
Other Employees Tagged: Keith Kissane, Ettleson Buick GMC, Frank Amadeo , Brian Greene
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