Karen Hardrath | Page 84

Jerry was absolutely fantastic to work with. He searched inventory for us and arranged for me to drive both cars that interested me. He took my dad and I on the same test route with both cars so that I cou inventory for us and arranged for me to drive both cars that interested me. He took my dad and I on the same test route with both cars so that I could compare performance between vehicles and worked with management to ensure repairs to car I was most interested in. He was friendly, helpful, and low pressure at all times. He made sure that I had the best opportunity to compare, consider, and make an informed choice. It was truly a pleasure to work with him. Nick Moderson-Kox was also extremely kind. He has since called me to arrange minor repairs to my car, post-purchase, and is intent on ensure that my schedule is accommodated, which I really appreciate. Karen Hardrath was also very nice, though, her sales technique bothered me a bit. I realize that it's her job to try to sell extended warrantee packages, etc, at the time of financing/payment, but when it became clear that I was probably not going to take the extended warrantee, Karen actually used tactics that, while I'm sure she didn't realize how they were coming across, made it seem as though I was not an intelligent customer who had thought things through. Again, I'm sure she didn't mean to be condescending, but that's sort of what she conveyed. When she got a final no from me, she remained polite, but pursed her lips and bent her head downward, which made it clear she disagreed and was unhappy with my decision. She did recover after that and was very pleasant as she finished the paperwork and showed us out. But that moment shouldn't have happened. It was the only slight marring of an otherwise perfect experience at Wilde. My dad and I were both very impressed from start [almost] to finish. :-) More

Helpful 0

Report | Print

I was already sold on getting a Honda CR-V, but was very turned-off by the lack of flexibility and treatment received at other southern Wisconsin Honda dealerships. One played the game of moving money, pri turned-off by the lack of flexibility and treatment received at other southern Wisconsin Honda dealerships. One played the game of moving money, price of car or value of trade-in. At the other it was MSRP and no trade-in value. I had done enough research to know realistic prices and value of my trade-in, I know people in the business. When I came into Wilde Honda, I was met by Syed. I told him I wanted to talk numbers. I told him the vehicle I wanted EX-L with Nav, he came back with very workable numbers. As we continued to negotiate I got to meet Eric Henderson the new car manger. Both Syed and Eric dealt with me with honesty and respect. They did not play games. They provided a good deal on the new vehicle and a reasonable value for my trade-in. A win-win situation. The day of the closing we were pressed for time, both Karen and Steve made the tedious work of signing the financing, warranty papers a pleasure to get through. The professionalism of Wilde representatives we worked with was outstanding and greatly appreciated, we plan on spreading the word. More

Helpful 0

Report | Print

Sean was a very friendly and informative person to work with. He didn't make us feel pressured, but instead made the environment feel welcoming and relaxing. He made sure we got the best trade in value for with. He didn't make us feel pressured, but instead made the environment feel welcoming and relaxing. He made sure we got the best trade in value for our old vehicle. I would recommend him to anyone who is looking to purchase a used or new vehicle. The experience we had with Sean and the dealership in general was amazing. More

Helpful 0

Report | Print

I purchased the vehicle after discussing with my co-worker his excellent experience with Nathan. I was purchasing the same vehicle that same week so I used the quote of my co-worker. Nathan had no p co-worker his excellent experience with Nathan. I was purchasing the same vehicle that same week so I used the quote of my co-worker. Nathan had no problems with assisting me and honoring the same quote. I only purchase new automobiles and this was the fastest purchase yet. Nathan was very informative and understood I knew exactly what I wanted and did not try to sell me anything else. He spent the time to show me the features after the purchase, which was very helpful to me. This was a very pleasant experience. I hope the service department will be just as pleasant. More

Helpful 0

Report | Print

Thank you Leticia for a nice used car shop experience and the 2009 Ford Flex. The Flex fits our family of five perfectly. You, Shawn and Karen were very helpful. the 2009 Ford Flex. The Flex fits our family of five perfectly. You, Shawn and Karen were very helpful. More

Helpful 0

Report | Print

Wilde East Towne Honda is in the business of making dreams happen! Every time I walk by our window out to the front of the house with my beautiful Honda Pilot parked there I’m reminded of the terrif dreams happen! Every time I walk by our window out to the front of the house with my beautiful Honda Pilot parked there I’m reminded of the terrific experience I had at Wilde East Towne Honda one week ago. I had my initial meeting with the Wilde family 10 years ago when I bought my first car – they made the overwhelming experience of my first big “adult” purchase a smooth and fun time. So when we were in the market to start looking for another vehicle, going to Wilde East Towne Honda was a decision made effortlessly. To start, the hubby has just returned to school after an outsourcing , so the need to purchase a car right now just wasn’t in the plans and yet our car just wasn’t making the cut anymore. We began by hitting up the comprehensive and clear website East Towne Honda has – I couldn’t believe all the photos and information available on each vehicle. While we were researching online what vehicles were available and manageable for us, all the while my thoughts kept drifting to the unreachable Pilot. We picked a few vehicles and headed to Wilde for some test drives. We were lucky to be connected with Sean Bindley as our salesperson. He set up the vehicles we found online and listened to my thoughts and picked up on my comment that in a few years we’ll be back for my dream vehicle. While we were out test driving the first vehicle he was doing some research on his end to see if my dreams could come true. When we pulled up there was this beautiful black Honda Pilot sitting there. Awwww, lovely. Sean said just take it for a drive we’re working on some things on our end. So I, the hubby, and the girls hopped in the Pilot. Perfection. One main feature we needed was leg space in the back seat for my long legged daughter – check. Everything else was just as I imagined it would be. But still, I knew this reality was a few years off. Dave and I were close to being there, but apprehensive with him being in school and some of our future unknown yet. So we got back to the dealership on cloud 9, but knew we still needed to take the next vehicle for a drive. In the meantime, the Used Car Manager, Peter, took the Toyota for a drive to look at what they could do in trade in value for us. Upon our return, Sean asked what our monthly payment needed to be and I felt comfortable enough to give him a hard time about the stereotypical question, but he had a point. Our choices were between a car with twice the miles and no warranty or the Honda Certified Pre-Owned that still carried two years of the warranty under it and using my own words, this would just be a car to get us through a couple of years and we’d be back. If he and his credit team as well as his trade in team could do some work, maybe, just maybe, I’d be able to drive off that lot with my dream vehicle. And so they did the work. Even while signing papers with Karen in credit to being given the blue Wilde East Towne Honda recyclable bag to clean out the Toyota to watching the crew do the final wipe down of the Honda to Sean handing me my keys – it just didn’t seem real. I don’t believe I’d be looking out the window and seeing my little slice of heaven without the care of the folks there. If you are looking for a knowledgeable dealership from the top down concerned with the wellbeing of their customer base then look no further. Wilde East Towne Honda is in the business of making dreams happen. More

Helpful 0

Report | Print

It felt great getting a car have tired a few years now and each place says get out you are young and your credit its low. This place was awesome they went above and beyond to get us in a car great custome and each place says get out you are young and your credit its low. This place was awesome they went above and beyond to get us in a car great customer service and very friendly. They got us a car and pushed and tweaked so we go drive out of the lot that night. My wife and I will be customers for life after this visit and we hope we get to work with the same people over and over again. More

Helpful 0

Report | Print

Such a wonderful experience. Buying my first car was terrifying, but everyone at Wilde East Towne made the experience so easy for me. Thank you! terrifying, but everyone at Wilde East Towne made the experience so easy for me. Thank you! More

Helpful 1

Report | Print

Nice cars, nice people. I purchased a quality vehicle for a reasonable price. The facility is nice and inviting. Hope the car lives up to the expectation. a reasonable price. The facility is nice and inviting. Hope the car lives up to the expectation. More

Helpful 0

Report | Print

Jose was very helpful with going through the options with my new car. Karen was very helpful with the finance aspect. Both were very friendly, helpful, and made me want to come back to the dealership. My exp my new car. Karen was very helpful with the finance aspect. Both were very friendly, helpful, and made me want to come back to the dealership. My experience was positive from the second I walked in the door till I drove my car home. Very helpful staff. I was even given a tour of the facility. I would go back and will recommend to everyone. More

Helpful 0

Report | Print