Kacie Kuchinskas | Page 3

Toyota of Scranton responded

Dear ELONDO54, Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that Kacie has provided you with exceptional service and that you find our dealership clean and comfortable. At Toyota of Scranton, we strive to create an outstanding customer experience, and it's wonderful to know that we're meeting your expectations. We truly value your business and appreciate your kind words about our team and facilities. If there's anything specific you'd like to share about your experience or if there's anything else we can do to enhance your satisfaction, please feel free to let us know. Your feedback is invaluable to us as we continuously work to improve and provide the best service possible. We look forward to serving you again in the future and appreciate your loyalty to Toyota of Scranton. Best Regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

KENLIZB, Thank you so much for taking the time to share your positive experience at Toyota of Scranton! We're delighted to hear that Abe provided you with excellent service and made your truck-buying experience enjoyable. Our team takes pride in being knowledgeable and ensuring that our customers feel comfortable throughout the process. It's fantastic to know that Abe's approach was not only informative but also pressure-free. We understand the significance of making such an important decision, and we strive to create an environment where our customers can make choices that suit their needs and preferences. We truly appreciate your kind words and your trust in Toyota of Scranton. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and hope you enjoy every moment with your new truck! Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

CDANCONA6, Thank you for the 5-star review! We're thrilled to know you had an exceptional experience with us at Toyota of Scranton. We strive to provide top-notch service and are delighted that you felt well taken care of. We appreciate your trust and look forward to serving you again in the future. Safe travels! The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear Jerry, Thank you for sharing your feedback about your recent experience with Toyota of Scranton. We sincerely apologize for any inconvenience you faced regarding the wait time and the lack of updates on your vehicle. We understand that your time is valuable, and we aim to make your service experience as efficient and transparent as possible. We will certainly take your comments into consideration to improve our processes and communication. Your feedback helps us identify areas where we can enhance our customer service. In the future, we will work to ensure that customers are kept informed when there is an extended time needed for vehicle service. We appreciate your input, and if you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton, and we hope to provide you with a more streamlined and pleasant experience in the future. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear LMMDMAY, Thank you for taking the time to share your positive experience with our Collision Center at Toyota of Scranton. We are delighted to hear that Justin and Stephen made your visit easy and that your car now looks great! Our team at the Collision Center is dedicated to providing high-quality service and ensuring that our customers have a seamless and satisfying experience. Your feedback is much appreciated and serves as a testament to their commitment to excellence. If you ever need further assistance or have any more automotive needs in the future, please don't hesitate to reach out. We're here to help and look forward to serving you again. Thank you for choosing Toyota of Scranton, and we hope to see you again in the future. Sincerely, The Collision Center Team Toyota of Scranton

Toyota of Scranton responded

Dear MRTL52, Thank you for sharing your recent experience at Toyota of Scranton. We're thrilled to hear that you had a great visit! Efficiency and comfort are priorities for us, and we're delighted to know that your waiting time was less than expected, and you found our facility clean and comfortable. Your comfort is essential to us, and we want every visit to be a pleasant one. Kasey is an integral part of our team, and we're pleased to hear that he provided courteous and helpful service during your visit. We'll make sure to pass along your compliments to him. If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We're here to serve you, and your satisfaction is our top priority. Thank you for choosing Toyota of Scranton, and we look forward to welcoming you back in the future. Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear DJBROWN, Thank you for taking the time to share your experience with us at Toyota of Scranton. We are delighted to hear that you've had pleasant visits for service each time you've come to our dealership. Your satisfaction is our top priority, and we're committed to providing excellent service to all our valued customers. If you ever have any feedback or suggestions on how we can further enhance your experience or if there's anything specific you'd like to share about your visits, please feel free to reach out to us. We truly appreciate your continued trust in us for your automotive service needs, and we look forward to serving you again in the future. Safe and happy driving! The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear TCANGELTC, Thank you for being a valued customer and taking the time to share your positive experience with us at Toyota of Scranton! We truly appreciate your kind words and your continued trust in our services. We're delighted to hear that you consistently have a great experience with us. Your comfort and satisfaction are essential to us, and we're glad you enjoy relaxing in our waiting room while we take care of your vehicle. Providing quick and reliable service is a priority for our team, and your feedback motivates us to maintain these high standards. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to ensure your automotive needs are met. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you in the future! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Minnoo, Thank you for taking the time to share your positive experience with us, and for highlighting Kacie's exceptional service at Toyota of Scranton. We're thrilled to hear that Kacie was helpful, knowledgeable, and friendly throughout your visit, and that she took the time to explain everything in detail. Kacie is indeed a valuable member of our team, and your feedback is a testament to her dedication to providing our customers with an outstanding experience. We're delighted to know that you would choose to work with her again, and we look forward to assisting you with any future automotive needs. If you have any more questions or require further assistance, please don't hesitate to reach out. We're here to help whenever you need us. Thank you for choosing Toyota of Scranton, and we hope to have the pleasure of serving you again in the future. Best regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

Dear dschreffler, Thank you for taking the time to share your positive experience with us at Toyota of Scranton. We greatly appreciate your feedback and are delighted to hear that Kacie and our team provided you with professional and attentive service during your recent visit. Clear communication and setting expectations are top priorities for us, as we aim to make every customer's experience as smooth and transparent as possible. It's fantastic to know that you found our team successful in achieving this goal. Should you require any further assistance or have any more automotive needs in the future, please don't hesitate to reach out to us. We look forward to serving you again and continuing to provide the high-quality service that you deserve. Thank you for choosing Toyota of Scranton. Best regards, Mary Jo Preno Toyota of Scranton