Justin Saez

Great experience 2 Crv hybrid purchases. Poor service Department and Employees. Had Perscription Sunglasses stolen while at service dept. GM refused to replace and blamed o. Me Will nev Poor service Department and Employees. Had Perscription Sunglasses stolen while at service dept. GM refused to replace and blamed o. Me Will never gobaxk for sales or service More

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I am so glad I did not purchase a car here. They have what is called an Advantage fee - approx $3000 - which they tack on to every purchase; but it is not clearly indicated in the advertised pr They have what is called an Advantage fee - approx $3000 - which they tack on to every purchase; but it is not clearly indicated in the advertised price. For instance, if you see a price online for $15000 and don't read the fine print somewhere else on their website, you will find that when you get to the dealership, this fee is added to the purchase - essentially making a $15000 car more like $18000. So you're already negotiating from a place far higher than what you expected. Then, there are the state fees which are over $1000 that supposedly are normal. These were never fully explained; but I assume they are the DMV fees. And yet I ended up paying just $200 for the same fees at another dealership. Finally, there are the documentation fees which are over $1000. Based on research, this is significantly higher than the average in Florida. I ended up paying $300 for the same fees at the other dealership. Do your homework and make sure you are familiar with Florida statute 501.976 as it pertains to advertised prices, fees, and dealer profits. More

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Very stressful experience I went in to Honda Ocala to lease a car I told them I get brochures in the mail and they wanted almost 3 times the amount to lease a car then what the brochure said I asked the lease a car I told them I get brochures in the mail and they wanted almost 3 times the amount to lease a car then what the brochure said I asked the money guy. why do you send brochures that’s false advertisement and he said just to get you in here and laughed.so I then asked what if I buy the car , and that’s where it began .I told the salesman and finance manager I did not want an extended warranty. The sticker price on the car was 25,477 and they charged me 27,800. Also put a $3085 extended warranty without my authorization. At the end the finance manager told me he would give me for $20 more a month a warranty on all my electronics so I told him OK so I could get out of there. There is no documentation on the paperwork for that either that was just his way to jack my payment up $20 a month . They put everything on a flash drive. I asked to see the numbers and the finance manager said in a few minutes there was two of them in there and kept distracting me when I got home I saw where they took advantage of me they tell you that you are a member of the family I do not agree with that. I was asked to wait till the end of the week before I said anything by the salesman and I did. He said he would help me get my money back for the extended warranty. Never happened .Salesman Also said that the general manager would call me I believe his name was Justin never happened bottom line here please read your paperwork force them to slow down on the final paperwork, so you can read it.They will take advantage of you. My salesman Mike was awesome in the beginning, but in the end I was left to fend for myself.I will not do any future business with Honda of Ocala More

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Michael Lehman, is an excellent salesperson. He answered my every question and provided followup after the sale. I'd be happy to work with him again in the future. my every question and provided followup after the sale. I'd be happy to work with him again in the future. More

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Friendly sales staff, but promised " lifetime warranty" is a joke. Watch out for added mechanical repairs and "free" warranty pricing on contracts. The 13850 price ended up at 19500, not including fees. is a joke. Watch out for added mechanical repairs and "free" warranty pricing on contracts. The 13850 price ended up at 19500, not including fees. More

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Front Office and Troy at Finance Were Great! 1. Front office staff are friendly and helpful. 2. In finance, Troy Vandal (Finance Manager) was great. He worked with our budget. Has the heart of 1. Front office staff are friendly and helpful. 2. In finance, Troy Vandal (Finance Manager) was great. He worked with our budget. Has the heart of a teacher. He is the kind of person you want on your team. He cared to explain to us all our options, even after we asked him to explain things 2 or 3 times. Very patient and polite. 3. Harry Vazquez (Salesperson): Impression we got was that he was not very motivated to work with us. We got to the dealership at 4pm on Friday, 5/8/20. When he asked for my drivers license and insurance so I can test drive a couple of cars, he did not give the cards back and it completely skipped our mind to ask later. Is it a regular practice for car salesmen to keep customer's driver's license and insurance card? We were almost home (45 mins away) and four hours later when we realized that I did not get my license back, making us have to drive back first thing the following day (from Lady Lake). At that point (Friday night at almost 9 pm), the dealership was already closed. Driving early the next morning while the Sales Team were still in their meeting was fine. I'm just thankful my driver's license is not lost. 4. Another thing that I cannot get out of my mind was something he said when we were getting ready to leave. When the salesman told us the car is ready (detailed?), I asked what was the process of sanitizing/cleaning the car especially with Covid 19 health concerns, the reply was, 'Oh I don't know anything about that.' Looking at their website now, under Cabin Sanitation and Protection, it says: Dynex FP Sanitizer Plus is the primary product that will be used to sanitize ALL points of contacts in EACH store and in EACH vehicle – ALL vehicles in the showroom and IN inventory, all loaners and vehicles used for test drives and all our guests’ vehicles following service and prior to returning it. Dynex has long been used to sanitize restaurants, handling and processing areas and has been shown to effectively combat microbes and viruses. If this is what their website claims, I think it's IMPORTANT to educate everyone on their Sales Team about this process so they can pass the information along to their customers. Another thing, we can tell the inside of the vehicle was not wiped down because of the layer of dust (and piece of bug or debris) that was on the dashboard. There was also a visible handprint on the ceiling right on top of the driver's side. 5. Also, is it not a common practice for dealerships to put a full tank of gas? Just as a courtesy? I suppose that's only on brand new cars. 4 hours later, we were depleted and had no energy to remember to ask for this, assuming that it was a common courtesy practice. The CRV came with a quarter tank of gas. 6. There's a philosophy that I live by, "People don't care how much you know, until they know how much you care." And our experience with the salesman did not allow us to feel that he cared. When we woke early the next day (Saturday) to make sure that we were there right when they opened, (the sales team) were in their meeting. We were there at 8:30-8:45 a.m. That's fine, we waited. At this point that morning, I had already asked H.V. where my license was. He quickly started looking around for it, eventually, it was found somewhere on the front desk (another thing that bothered me having my license sitting on their main front desk) and then he handed the license to me with no word or apology. 8. Three days later on Tues, 5/12/20 after we purchased the car, I called the dealership to ask for the Customer Feedback Survey. I spoke with Sales Manager (Justin Saez) who listened and said that the feedback form comes in the email about a week later. I think it should come to the customers sooner rather than later (my opinion). 9. Overall, I believe our experience could have been better than how it went. My advice to future customers is to do your part and research deep and wide so you can equip and prime yourself for the best experience possible. Good luck and best wishes! -Gracejoy More

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Great experience and a great deal! Justin and Barry were wonderful to work with and follow through on what they say they will do. Thank you!! wonderful to work with and follow through on what they say they will do. Thank you!! More

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Showed up 30 min before closing Thay were happy to help me purchase my new Civic and drive it home that night! Wow that was great will come back for my future purchases. Thay were happy to help me purchase my new Civic and drive it home that night! Wow that was great will come back for my future purchases. More

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Shady sales tactics It’s a fairly simple story. I purchased a used car from them and after everything is said and done I get a call a week later saying they needed additi It’s a fairly simple story. I purchased a used car from them and after everything is said and done I get a call a week later saying they needed additional money down. I obliged As I was not happy with car after driving it as I found that it was unsafe and severely rusted after having an independent shop and another dealer inspect it. Honda of Ocala should be ashamed of themselves for selling unsafe pre owned vehicles and not settling the financial aspects at the time of purchase. Completely unprofessional business tactics. More

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Terrible First Car Buying Experience Larry Lopez was my salesperson and he was so unprofessional. He was extremely rude and disrespectful. His attitude was that he knew it ALL, and the cu Larry Lopez was my salesperson and he was so unprofessional. He was extremely rude and disrespectful. His attitude was that he knew it ALL, and the customer was beneath him. He wasn’t knowledgeable about the car I planned on purchasing and acted as though I was bothering him for asking questions. What a joke! I eventually got fed up with his nasty attitude, that I just up and walked away. So unfortunate, I went into the dealership happy to buy a new car and Larry destroyed that. I will be reporting him to Corporate. Spoke to Jason Saez about an issue I had and he could care less to rectify it. He didn’t care about my concerns and was more focused on eating. For a manager, and the face of Honda, he made a horrible first impression. So unprofessional. He doesn’t care to put the customer first. I will also be reporting him to Corporate. Overall, I had a terrible experience at this dealership. They spoke highly about their “awards” for providing excellent customer service, but failed to deliver just that. Luckily, I went to another dealership and got the deal of a lifetime and The customer service was top notch. The Honda name was definitely redeemed and I could not be happier. I hope that if Larry and Justin are reading this, they take this seriously and do better. You don’t know what people are going through in their lives and a little kindness goes a long way. Don’t forget the importance of the positions you hold and the impact you can make in your customers lives. More

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