Justin Lingao
Justin Lingao at Norm Reeves Hyundai Superstore
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Justin Lingao | Page 2

Service Director

Norm Reeves Hyundai Superstore

10901 East 183rd St.
Cerritos, CA 90703

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4.6
43 Reviews

Dealership Experience

3 yrs, 3 mos

Industry Experience

19 yrs, 8 mos

4.6

43 Reviews

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43 Reviews of Justin Lingao

April 09, 2024

Dealership Rating
Employee Rating

Done super fast, didn’t have to wait long, nice customer service, and my car was taken car of properly More

by Hinaheni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hemanshu. Bagga

Apr 11, 2024

Norm Reeves Hyundai Superstore responded

Thank you for choosing us for your car service! We're thrilled to hear you had a positive experience and that your car was well taken care of. Looking forward to serving you again in the future!

April 04, 2024

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Employee Rating

They left tools in my car, the blue number was still on my windshield and they did not provide an update as to how long it would take. It was over 3 hours before my regular tune up was completed. More

by Kritynnelms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 09, 2024

Norm Reeves Hyundai Superstore responded

We apologize for any inconvenience caused during your visit. Your feedback is valuable, and we'll address these issues to ensure a smoother experience in the future. Thank you for bringing this to our attention. If you would like to discuss this or provide further feedback please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

March 29, 2024

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Employee Rating

Very good service, the people that work there are very knowledgeable at what the do More

by stephenreed63
Service Price Transparency
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Recommend Dealer
Yes
Apr 01, 2024

Norm Reeves Hyundai Superstore responded

Thank you for the kind words, Stephen! We're happy to hear that your time with us was worthy of five stars!

March 22, 2024

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After calling (which was recommended), to give time I would be picking up my car, I had to wait more then 20 minutes. The time before when I had my car serviced I had to wait 45 minutes. Not happy about More

by Mommykins3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hemanshu. Bagga

Mar 26, 2024

Norm Reeves Hyundai Superstore responded

We apologize for the inconvenience you experienced during your recent visits. We value your time and will work diligently to ensure prompt service in the future.

February 26, 2024

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Employee Rating

This was my first maintenance on my new car involved oil change and tire rotation. I was losing air pressure in one tire asked them to check the tire for leaks etc., they told me nothing wrong with the tire More

by janis.harvey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2024

Norm Reeves Hyundai Superstore responded

We apologize for any inconvenience you experienced. We'll use your feedback to improve our service and ensure thorough inspections in the future. If you have additional feedback please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager

February 20, 2024

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Employee Rating

Timely manner staying in touch and understanding with explanation appreciate your great service staying on top of the conversation and being respectful of the situation More

by Yasminjaved
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hemanshu. Bagga

Feb 21, 2024

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We strive to provide excellent service and clear communication at all times. We're delighted to hear that your experience with us met your expectations. We appreciate your support!

February 11, 2024

Dealership Rating
Employee Rating

It’s a good dealership to not just get serviced in but to also buy cars in. Reason being on why I say this is because my vehicle was also bought here. Every staff has been extremely friendly and helpful. More

by Zahir Jimenez
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hemanshu. Bagga , Candice Del Rorasio Roxas 5 stars

Feb 13, 2024

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're thrilled to hear that your experience at our dealership has been positive both in terms of service and purchasing a vehicle. We appreciate your support and look forward to serving you again in the future.

January 30, 2024

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Employee Rating

Wait time to schedule appointments is awful. Two and three weeks out for major servicing is outrageous. I was told told just have car towed. I am trying to prevent that from occurring. More

by dsherman4034.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hemanshu. Bagga

Jan 31, 2024

Norm Reeves Hyundai Superstore responded

We sincerely apologize for the inconvenience you've experienced with our appointment scheduling. We understand the importance of timely service and will work to improve this. To discuss this further please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

January 20, 2024

Dealership Rating
Employee Rating

Didn’t fix the issues I came in to solve. And I had to pay 160 dollars when they did nothing to the car and when I bought the car I bought the full coverage warranty and everything More

by wbeaufore.169
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Hemanshu. Bagga

Jan 23, 2024

Norm Reeves Hyundai Superstore responded

We're sorry to hear about your experience. We value your feedback and would like to discuss your concerns further. Please reach out to me at 562-405-3505. Thank you. -Bill Stephens, General Manager.

January 17, 2024

Dealership Rating
Employee Rating

Very efficient and contact the client right away to informed what they have found during the inspection. More

by emboydad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2024

Norm Reeves Hyundai Superstore responded

Thank you for your kind words! We're committed to delivering efficient service and keeping our clients informed. We appreciate your feedback and look forward to serving you again.

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