Justice Hodges

Raceway Kia of Freehold responded

JG, we're delighted to know that Justice made your experience at Raceway Kia of Freehold smooth and painless. We appreciate the positive feedback!

Raceway Kia of Freehold responded

We are truly sorry for the experience you had during your recent visit. Your feedback is extremely valuable to us, and we appreciate you taking the time to share your concerns. We completely understand your frustration regarding the miscommunication and unavailability of the cars you were interested in. It is our responsibility to ensure that the information we provide is accurate and up-to-date, and we deeply regret that this was not the case during your visit. The fact that you were unable to see any of the cars you had expressed interest in is both unacceptable and not reflective of the level of service we aim to provide. We sincerely apologize for the inconvenience this caused you and for the lack of assistance from our salesperson. Moreover, the rudeness you encountered from our receptionist is completely unacceptable and not in line with the professionalism and courtesy we expect from our team members. We will address this matter promptly to ensure that such behavior is not repeated. We are committed to learning from this experience and taking steps to improve our communication processes, update our website promptly, and ensure that our team members are providing the highest level of service to our customers. We understand that your time is valuable, and we fell short in delivering a seamless and pleasant car shopping experience. If you are still in the market for a vehicle, we would like the opportunity to make things right and assist you in finding the right car for your needs. Please feel free to contact us directly so we can further discuss your recent experience. Raceway Kia of Freehold Management Vlad Frenkel 732-203-4749